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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. We’re observing the banking industry’s growing use of RPA.

Trends 474
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We Can All Learn From Crypto.com’s Hack and Response

Perficient

Firms that implement security solutions that customers understand and appreciate will improve the overall customer experience as well as reduce operational risk. The Crypto.com hack exposes shortcomings of multi-factor authentication. Information security is complex, never ending, and daunting.

Security 294
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Mass Delete Members in OneStream XF

Perficient

Another approach is discussed in OneStream knowledge base article KB0010541 , which provides a method to create an XML file for one or more members. The second image displays the file after the copy and pastes operation. One approach would have been to delete each account one time. Save this new file with extension.xml.

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How Genesys Is Personalizing Call Center Interactions

PYMNTS

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.

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How Perficient and Microsoft Can Help You Return to Work

Perficient

We will work with your technical leadership, operations teams, app developers and business SMEs to understand your company’s unique culture, ecosystem, and vision to better align your strategy with your business model. Automate common user interactions and answer questions from existing knowledge bases using natural language processing.

Strategy 429
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Learn More About 3 Tier Support in MSO

Perficient

According to project requirements, L1 support analysts need to gather customer information and determine the issue by analyzing the symptoms, and they can handle incidents referring to the knowledge base for each respective project, technology, and application. Problem management and stability analysis.

Analysis 294
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Auriga and 5B’s Cybersecurity Experts Will Speak at BankSec 2022

Bobsguide

He will be sharing how cyber defences need to adapt to a multidimensional space with new heuristic-based solutions including artificial intelligence and optimised knowledge bases to detect significant changes in technology operations.

ATM 88