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Report: Digital ID and Video-Based KYC Help Lenders Onboard SMBs

PYMNTS

Many of these processes had begun to shift to digital channels within the past several years, however, and the health crisis has caused the online shift to pick up steam at an incredible pace. Video-based know your customer (KYC) processes are particularly promising in this regard. Around The Digital Identity Landscape .

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Starling Bank Integrates API into Google Home [VIDEO]

Bank Innovation

Mobile-first Starling Bank released a video today showing off an integration of its API with a Google Home device. Caywood told Bank Innovation: Voice features are primarily going Read More.

Video 345
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Western Union Launches New Video, Phone Tool For Home Money Transfers

PYMNTS

Users can choose phone calls or video in multiple languages to connect to a money transfer personal service assistant. Due to limited services via retail locations in some areas impacted by restricted movement guidelines, we are seeing increased demand for our online services.

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What Innovators Can Learn From Netflix

PYMNTS

Netflix Co-founder and CEO Reed Hastings has written a new book about building the video-streaming powerhouse that now has nearly 200 million subscribers globally, as of the end of July. But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years.

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Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

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Cooler Screens Brings New Look To Retail Innovation

PYMNTS

“We are taking advantage of unused capacity,” Cooler Screens Chief Technology Officer Rob Dravenstott told PYMNTS in a recent interview. “We My expectation is that consumers will — like a lot of the experiences they have in the online world — want to see more of that digital experience in stores,” Dravenstott said.

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Greek Bank Launches Skype Banking [VIDEO]

Bank Innovation

The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service using Skype in April for its online banking customers. Now, even Skype is a banking channel.

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