PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

Bank Innovation

FEBRUARY 23, 2018

EXCLUSIVE— Online banking service for U.S. customers of TD Bank was down for over a week after the bank updated to its digital services, prompting multiple customers to flock to social media to express outrage, frustration, or calls to leave the bank.

social media 262

social media Online Technology Mobile 262

Bank Innovation

JANUARY 25, 2019

BMO Harris Bank is having technical difficulty with the rollout of its new mobile banking app, which is part of a digital revamp of Bank of Montreal’s U.S. A January 16 tweet announcing “new digital enhancements to online and mobile banking” was followed by a slew of customer complaints that spilled over into subsequent […].

Online 170

Online Mobile Operations social media 170

Bank Innovation

FEBRUARY 7, 2019

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services.

San Francisco 170

San Francisco Online Mobile System 170

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

DECEMBER 18, 2018

New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other experiences, let consumers ditch the counter for faster and higher-tech alternatives. Not all digital innovations are perceived by consumers the same way, however. out of 100. out of 100.

Innovation 195

Innovation social media Online Apple 195

Bank Innovation

OCTOBER 27, 2017

-based bank HSBC experienced a glitch earlier this morning that locked some customers in the region out of their accounts, with customers then taking to Twitter and other social media to complain.

social media 279

social media Regional Online Mobile 279

PYMNTS

MARCH 12, 2020

An Opportunity for Innovation . As the situation evolves, Wang told Webster, the innovative responses are doing the same. He’s seen TikTok become a B2B marketing platform where players are “singing funny songs, telling jokes and learning how to really interact online.”

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. About the same share — or 60.9

Innovation 166

Innovation Retail social media Apple 166

Bank Innovation

MARCH 6, 2017

Today, Bank Innovation releases its most significant redesign and relaunch since the site initially dropped online in 2009. We hope you love the new Bank Innovation. When we started Bank Innovation, while the crosswinds of the credit crisis were still swirling, we were the lone voice for innovation at banks.

Innovation 150

Innovation Online social media Operations 150

PYMNTS

MAY 16, 2019

Across the European Union (EU), technology providers and social media platforms are increasingly playing a bigger role in the Open Banking ecosystem. With the deadline for Strong Customer Authentication (SCA) fast approaching, merchants and eCommerce platforms need to innovate their customer authentication processes.

social media 161

social media Compliance Innovation Data 161

Bank Innovation

AUGUST 7, 2018

Recent news that Facebook is in talks with banks on a solution other than “services like customer chat or account management” overlooked how the social media platform already works with banks, a representative of the social network told Bank Innovation.

social media 244

social media Data Innovation Management 244

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. percent – of consumers use QSR-based mobile apps to pay for their orders.

Innovation 183

Innovation Mobile Branding Maryland 183

Bank Innovation

FEBRUARY 21, 2019

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […].

Online 253

Online social media Operations Security 253

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

JANUARY 28, 2020

To help consumers remember their favorite moments, eCommerce innovators are making it possible for them to order framed prints from pictures they have taken on their phones. Keepsake is one company that enables consumers to upload their photos through a mobile app to be printed, framed and delivered.

Mobile 141

Mobile social media United States Cards 141

Bank Innovation

JANUARY 28, 2019

BMO Harris Bank did itself a favor by being responsive to questions and criticism on social media from customers locked out of their digital accounts with the bank this past week, according to Adrenaline, an experience design company.

social media 186

social media Chicago Mobile Company 186

Bank Innovation

FEBRUARY 28, 2017

We have undertaken our most significant redesign and relaunch since Bank Innovation initially dropped online in 2009. This beta officially kicks off today and marks a new chapter in the life of Bank Innovation. When we started Bank Innovation, while the crosswinds of the credit crisis were still swirling, we […].

Innovation 150

Innovation Online social media Operations 150

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Another 45 percent are making phone calls to their FIs more often when seeking information.”.

Study 196

Study social media Millennials Retail 196

Bank Innovation

NOVEMBER 15, 2017

EXCLUSIVE- Bank Innovation has released the agenda for its seventh annual fintech conference, and it is completely overhauled to enhance the event experience for attendees.

Conference 225

Conference Innovation Fintech How To 225

Bank Innovation

SEPTEMBER 27, 2017

What is the state of banking innovation today? Fintech funding has grown tougher for startups, but banks’ balance sheets are looking stronger– what does it mean for innovation? Each year, we poll the industry to find out.

Innovation 257

Innovation blockchain Fintech Industry 257

PYMNTS

JUNE 14, 2019

Still, that seems so old-fashioned in this digital age — at least according to Andrea Chavez, Founder of Pawscout , a company whose signature product is a Bluetooth-enabled tag that not only helps pet owners find their wayward pets, but gives them access to other digital and mobile services. Social Media Aspect.

social media 194

social media Retail Community Mobile 194

Bank Innovation

FEBRUARY 1, 2018

EXCLUSIVE – Payments might not be a substantial portion of social media platform Facebook’s revenues, but it is an important one — particularly as non-payment companies increasingly begin to launch payment capabilities for social media platforms such as Messenger.

social media 225

social media cryptocurrency Payments Report 225

Bank Innovation

JUNE 8, 2018

What is the state of banking innovation today? This year, the pressure for banks to innovate is high, as banks no longer […]. Each year, we poll the industry to find out.

Innovation 220

Innovation Bitcoin Fintech Industry 220

PYMNTS

AUGUST 9, 2019

Direct sales company Younique, which has been pivotal in its approach to social media marketing, has launched an augmented reality (AR) makeup trying-on tool, according to a release. . The tool uses facial analysis and bridges the gap, the company said, between online and in-person shopping.

social media 136

social media Tools Branding Analysis 136

Bank Innovation

MARCH 15, 2018

EXCLUSIVE – Welcome BMO Bolt, Bank of Montreal’s virtual assistant on social media platform Facebook Messenger. The bot, announced today, was created in partnership with conversational banking technology company Finn.AI. BMO customers shouldn't get too excited about handing over control of their financial lives to the bot yet, though.

social media 306

social media Meeting Technology Company 306

Bank Innovation

MARCH 8, 2017

Israeli startup Paykey was declared ‘best in show’ for Bank Innovation’s DEMOvation challenge yesterday, proving that enabling clear, frictionless P2P payments is still a service where banks (and consumers) are clamoring for innovation. The […].

San Jose 247

San Jose Innovation Payments Company 247

Bank Innovation

OCTOBER 20, 2017

PayPal is continuing to drive forward with mobile and digital payments, announcing an expansion of its partnership with social media service Facebook that will allow users to send and request money with PayPal via Facebook Messenger. Messenger has over 1.2 billion users. PayPal has 218 million.

social media 240

social media Payments Mobile Company 240

Bank Innovation

JANUARY 22, 2019

IBM, one of the world’s largest technology companies, has agreed to sponsor Bank Innovation Ignite, which explores new ideas and technologies needed to push banking forward. Bank Innovation Ignite, March 11-12 in Seattle, offers high-level discussions and networking around the future of what’s next in banking.

Innovation 170

Innovation Seattle Fintech Technology 170

PYMNTS

MAY 4, 2019

The realm of quick service restaurants (QSRs) is and actually always has been a pretty innovative space. In the modern digital era of QSR, it is almost impossible not to mention Starbucks and its myriad contributions to innovation — including the first really successful launch of a mobile wallet product in the U.S.

Innovation 134

Innovation Los Angeles New York City Course 134

Bank Innovation

APRIL 17, 2017

Fraud campaigns targeting online financial services tend to be smaller, and subtler than fraud campaigns conducted for other online platforms.

social media 191

social media Big Data Fraud Analytics 191

Bank Innovation

APRIL 19, 2017

The 100,000 chatbot-strong platform Facebook Messenger gained a few new friends yesterday, during the social media giant’s F8 Developer conference. The Messenger platform has become the prime landing space for all kinds of bots, from restaurants to fintech. The platform currently has about 1.2

social media 348

social media Conference Fintech Online 348

Bank Innovation

NOVEMBER 22, 2017

EXCLUSIVE – The latest in PayPal’s busy week: the payments company is now letting users create an invoice through the Facebook Messenger service, expanding on its recent partnership with the social media platform to enable P2P payments through Facebook’s chat service.

social media 321

social media Payments Company Online 321

Bank Innovation

FEBRUARY 1, 2018

Belgium bank Belfius today launched a payment feature that allows users to make P2P payments through social media platform Facebook’s Messenger as well as mobile messaging platform, WhatsApp. The feature can be accessed through Belfius’ mobile app.

social media 150

social media Mobile Payments Online 150

Bank Innovation

FEBRUARY 19, 2019

The 12 startups demoing to try to win the “best in show” award at Bank Innovation Ignite have been unveiled. The startups are:[link] Avocado Payments, Budgit Inc., Community Capital Technologies, Denizen Financial, Diro Inc., Exagens Corp., Fintel Labs, iGTB, JUDI.AI, KapitalWise, OpenDoor Securities, and Operant.AI

Innovation 240

Innovation Community Capital Fintech 240

Bank Innovation

MARCH 8, 2017

Last year, the social media giant introduced payments via dozens of bots in its Messenger platform, which (some thought) could in time revive the payments revenue stream for Facebook. […]. SAN JOSE, Calif. Facebook payments revenue stream has been on a steady decline for years now.

San Jose 295

San Jose social media Payments Company 295