PYMNTS

JANUARY 28, 2021

It will likely alter global markets and regulations as the financial ecosystem becomes more digitized. The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation.

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Innovation Millennials Payments Mobile 187

PYMNTS

DECEMBER 9, 2020

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. It’s accelerated online shopping, and it’s doing the same thing for businesses. COVID has certainly changed consumer behavior,” he said.

Innovation 297

Innovation Fintech Cards Payments 297

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

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Report Customer Experience Innovation Strategy 251

PYMNTS

JANUARY 28, 2021

Adventuring to different markets worldwide, PYMNTS continues to document how the digital shift that caught fire in 2020 continues shaping spend trends and consumer sentiments. The rest are more inclined toward digital native shopping experiences in which they shop online and have products delivered to their homes.”. Per the U.K.

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Meeting Study United States Online 176

PYMNTS

SEPTEMBER 16, 2019

And, as consumers have many options, fast-casual and quick-service restaurants (QSRs) realize they must meet growing diner expectations and embrace technology to stay relevant. And digital innovators are devising new ways to deliver food to consumers.

Innovation 192

Innovation Mobile Groups Indiana 192

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

OCTOBER 3, 2020

Brands have flocked to social media in an attempt to meet their consumers where they are and display a different side of themselves. And every once in a while, a brand does social media so “next-level” that seemingly the entire online world notices. And while we're not perfect, we do our best to help everyone. Even our old friends.".

social media 304

social media Marketing Branding Video 304

PYMNTS

APRIL 16, 2020

COVID-19, the panel universally agreed, for all the havoc it has wrought, may end up being the catalyst for innovation that the CU entire industry needed to really begin its next evolution in delivering on its members expectations. Innovating On A Dime. As of today, we’ve gone to 85 percent at home.

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Innovation Meeting Industry Tools 141

PYMNTS

OCTOBER 18, 2018

Macy’s , for example, is testing out pop-up stores in 10 cities in a concept called “The Market @ Macy’s.” According to the PYMNTS Retail Innovation Readiness Index , 85 percent believe they need to innovate to stay competitive. And among large retailers, 82 percent said innovation is necessary for continued success.

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Innovation Retail Online Branding 145

PYMNTS

JANUARY 21, 2020

The question for the 2020s, and the focus of her remarks at the big show in New York last week, is about innovations itself — what is truly leading in innovation and what constitutes being a laggard? The latter is innovative; the former is, well, just a tweak. Testing Innovation . The answer, she noted, is complex.

Retail 168

Retail Innovation Data New York 168

PYMNTS

APRIL 3, 2019

According to a report in Reuters , Goldman Sachs is looking to hire engineers to join a digital innovation program. bank HSBC is launching a developer portal with APIs to meet the day-to-day needs of its customers. Marcus , its online banking platform, has accrued $45 billion in deposits spanning the U.K., Meanwhile, the U.K.

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Innovation Apple Strategy America 171

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MARCH 21, 2019

It’s one thing to want to improve or innovate. What’s harder — and what really makes the difference — is figuring how, where and when to innovate, a task that must take into account various factors and even wildcards that keep popping up in the growing and global digital economy and its various ecosystems. B2B Payments.

Innovation 178

Innovation Fintech Video Payments 178

PYMNTS

NOVEMBER 27, 2019

In addressing the innovation gap that exists between credit unions and their larger financial institution (FI) brethren, credit unions (CUs) may be perceived to be at a disadvantage, at least when it comes to dollars. That’s especially true as millennials come up through the ranks, and are both comfortable and confident in using technology.

Innovation 215

Innovation Millennials Technology Examples 215

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 22, 2019

Providing onboarding services in the Latin American market is both an exciting opportunity and a challenging one. And there is no shortage of interest in the region in that ability, with particular interest coming from the financial services sector, the cryptocurrency markets and in the healthcare vertical. A Diversity Of Needs.

Innovation 161

Innovation Payments Regional America 161

PYMNTS

AUGUST 14, 2017

There seems to be an awful lot of piling on these days on the big online platforms. Shortly after that meeting, the article says they were told by Facebook that talks would proceed no further. Take a look at this chart, which lays out grocery chain market share. Walmart has the largest market share at 14.2

Innovation 109

Innovation Online Google Millennials 109

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MAY 7, 2020

Many are instead flocking to online gambling sites after the closure of all 989 commercial and tribal casino properties in the U.S. However, it can take a long time for online players to collect funds, unlike at casinos, where consumers can instantly collect winnings in cash. payments market is behind that of Europe, but U.S.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

NOVEMBER 20, 2020

“But I think people are now realizing that there’s a convenience factor in addition to the safety factor, around getting what you want and not wasting time going to a retailer,” he added, pointing to the discrepancy of discovering items are out of stock in-store versus the certainty of ordering something online and knowing it’s coming.

Innovation 214

Innovation Retail Online Data 214

PYMNTS

DECEMBER 31, 2020

Morgan’s EMEA Head of Wholesale Payments Shahrokh Moinian, technological innovation is helping to unlock more opportunities for corporate treasurers to step up to this newfound strategic role of mitigating risk within their organizations. The other is technological innovation. According to J.P. Bill Marvin , CEO at J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

JULY 15, 2019

Starbucks has designed a new store around order-ahead and delivery as the upstart coffee company Luckin Coffee takes hold in the Chinese market. In addition, online orders from Starbucks Delivers and Starbucks Now will be stored in an in-wall system with a pickup portal that is associated with every order.

Online 131

Online Retail Mobile United States 131

PYMNTS

MARCH 27, 2020

No chief executive worth his or her salt wants to have the meeting that Shift CEO Toby Russell had last week. The online car selling platform’s March town hall meeting was supposed to be a victory lap to celebrate February, which was the most successful month in the company’s five-year history. ”

Online 131

Online Company Management Exercises 131

PYMNTS

FEBRUARY 17, 2020

To provide consumers with the curation of a subscription box or the flexibility of a rental platform, digital innovators are tapping into the subscription business model. The estimated market size of the sharing economy by 2025 is $335 billion. Spotify rolled out multiple marketing campaigns during the quarter.

Innovation 144

Innovation Apple Retail Exercises 144

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities. million so far.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ The market is growing and will reach some $10.2 Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

SEPTEMBER 14, 2017

One of the key reasons for the complicated relationship – the term “frenemies” comes to mind – is that FinTech newcomers are demonstrating innovative approaches to traditional banking practices, including financial management services and money transfers, while older banks tend to be wedded to older systems.

Innovation 191

Innovation Lending Fintech Bitcoin 191

PYMNTS

SEPTEMBER 8, 2020

But nowadays, “every decision that we make — ‘Should I go to the grocery store or should I order my groceries online and then pick them up from the curb? Should I leverage the online capabilities?’ — taxes that budget,” Gauthier said. And we see it as one of our responsibilities to bring those innovations to our merchants.”.

Innovation 223

Innovation Retail Millennials Tools 223

Bank Innovation

MARCH 14, 2019

Customers increasingly expect banks and other financial institutions to meet them where they are with full functionality, said panelists at Bank Innovation Ignite 2019 in Seattle on Tuesday.

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Seattle Meeting Innovation Online 199

PYMNTS

JULY 6, 2020

In May of this year, PepsiCo launched two DTC sites, it said, to meet consumers where they now live, work and shop — which is via digital channels. In May, I made the case that we were witnessing what math geeks call a jump discontinuity, a sharp and distinct break from the past and an irreversible shift — a quantum leap — to something new.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

JUNE 10, 2020

Notarization has historically required in-person meetings and the collection and submission of a number of physical documents. These reasons are driving a surge of interest in and use of remote online notarization (RON) services, according to James Schlimmer , managing partner of Naples, Florida-based notary firm Cottrell Title & Escrow.

Online 131

Online Florida Meeting Regulation 131

Perficient

JANUARY 12, 2021

Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. Small Business Innovation. Small businesses remain an untapped marketing opportunity for the financial services industry.

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JULY 25, 2019

Banks need to keep this requirement top of mind as they compete against other FIs in newer markets, however. It is thus imperative that those seeking to expand into new markets adjust their fraud protection strategies to better fit local customer needs. Bringing a global fraud approach to a new local market. operations.

Fraud 164

Fraud Marketing US Resources 164

PYMNTS

SEPTEMBER 29, 2020

Filipino online payments platform PayMongo has come off a funding round with $12 million, according to a press release. The Philippine digital transaction market has surged as of late, with a 42 percent jump in value between January and April this year. We fully support their vision to bring many more Filipino businesses online.

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Payments Capital Online Meeting 300

PYMNTS

NOVEMBER 24, 2020

consumers shifted from dining in to ordering out when the pandemic began and approximately 26 million of these customers plan to keep ordering food online once it ends. . It also explains why competitive QSRs must localize their approaches to meet customers’ needs. . Recent PYMNTS research found that 31.6 million U.S. percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The grocer is working with icons like Walgreens and Microsoft as well as innovators such as Ocado and Nuro to enhance the customer experience and accomplish tasks that it cannot do alone.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

JANUARY 1, 2021

Starting with some of the most recent changes — and a sign of what’s to come — earlier in the month, the European Commission offered up its initial draft of the Digital Services Act and the Digital Markets Act. As reported in this space , the DSA and DMA cover online marketplaces, social media and other platforms.

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Regulation social media Course Apple 352