PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

JULY 15, 2020

Though having a choice in financing products is vital for small and medium-sized businesses to manage their cash flow, not all tools are the right fit for every business. “We’re in the business of cash flow management ,” noted McDonald. A Digitization Push.

Innovation 135

Innovation Tools Strategy Management 135

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. Payments Cost.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

JANUARY 27, 2020

The solution uses automated technology to categorize and codify relevant data from these documents in real time, thereby trimming the time employees and expense managers need to sort through them. employees would like access to their wages before their designated paydays, according to a recent study. Seventy-two percent of U.S.

Management 160

Management Taxes Tools Metro 160

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

DECEMBER 9, 2020

Managing credit risk used to be a reactive process. Bank customers would fall behind on their payments, and their banks might react by imposing fees or having a case manager work with them to bring their accounts back up to speed. In severe cases, banks might have to take the drastic measure of closing accounts altogether.

How To 245

How To Management Report Strategy 245

PYMNTS

JUNE 6, 2017

In Austin-based Square Root’s latest study with Forrester Consulting, Close The Gap Between High- and Low-Performing Stores: Management and Measurement of Brick-and-Mortar Retail Locations , retail store performance issues that affect customer experience and loyalty were identified.

Study 100

Study Retail Austin Customer Experience 100

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 79

Case Study Study Compliance Risk Management 79

Perficient

FEBRUARY 24, 2021

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 70

Case Study Study Compliance Risk Management 70

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. Restaurants and quick-service restaurants ( QSRs ) are used to stiff competition, but the ongoing pandemic has kicked it into an even higher gear.

Management 130

Management System Millennials Study 130

PYMNTS

JANUARY 28, 2020

A recent study found that CUs beat banks in eight financial well-being attributes, such as helping consumers reach financial goals, understanding financial well-being and putting consumers’ financial well-being ahead of banks’ interests. Total CU assets increased 7.4 percent year over year from $884.7 billion in 2009 to $1.54 million in 2019.

Innovation 155

Innovation St. Louis Fraud United States 155

PYMNTS

DECEMBER 24, 2020

Companies must smoothly manage everything from initial orders and invoicing to product delivery and the notification of payment receipts to complete it, making it a long and cumbersome procedure with a great deal of room for error. One study found that approximately 15 percent of B2B receivable payments are late, for example.

Company 198

Company Payments Study Tools 198

PYMNTS

JUNE 20, 2019

Tried-and-true credit unions (CUs) have managed to keep pace with commercial banks, FinTechs and other financial institutions. According to the new Credit Union Tracker , as of March 2019 there were an estimated 5,572 CUs in operation and in the same month 324,000 consumers joined CUs. In the study, 91.7

Innovation 100

Innovation Cards Analytics Video 100

PYMNTS

APRIL 27, 2018

The study , by Tillster, a digital service provider to restaurants, said that customers of all ages are open to using kiosks, especially when they’re available during busy times. A 2014 study by Northwestern University’s Kellogg School of Management found that’s the case, revealing evidence to support that seven-second rule of thumb.

Innovation 105

Innovation Study Google Survey 105

Celent Banking

MARCH 4, 2017

It is my privilege to be part of the judging panel for Celent Model Bank Awards for 2017 for the following three categories: Fraud Management and Cybersecurity – for the most creative and effective approach to fraud management or cybersecurity. At the moment we are staying tight-lipped about who won the awards.

Risk Management 100

Risk Management Fraud Management Case Study 100

PYMNTS

DECEMBER 18, 2020

The findings are part of a new Restaurant Readiness Index produced by PYMNTS and Paytronix that questioned over 2,100 consumers and nearly 500 restaurant operators about what’s working and what isn’t, now that we’re nine months into the lifestyle changes brought on by the global pandemic. Management Underestimates Loyalty.

Study 146

Study Mobile Survey Online 146

PYMNTS

DECEMBER 2, 2020

P97 Networks and Cybersource, Visa ’s international payment and fraud management platform, have unveiled a new multi-year international partnership to provide mobile payment acceptance tools that come with integrated risk management for fuel and convenience merchants, according to a Wednesday (Dec. 2) announcement emailed to PYMNTS.

Payments 205

Payments Risk Management Fraud Mobile 205

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. The study found that 25.8 Seventy percent of consumers now wish to order digitally for delivery, according to a study , while 57 percent say they have downloaded delivery apps to do so.

Mobile 210

Mobile Regional Study Survey 210

Perficient

OCTOBER 20, 2020

Investing in advanced supply chain automation and intelligent order management (OM) systems will not only improve how your organization fulfills against extreme demand but also serves your consumers more effectively in the end. The Business Impact of Outdated, Manual Systems.

System 324

System How To Customer Experience Meeting 324

PYMNTS

FEBRUARY 14, 2019

percent use data mining, and nearly 60 percent use business rules management systems (BRMS), making them the most commonly used learning systems. They tend to throw everything into fighting fraud, while putting significantly less effort into enhancing customer-facing operations, like payment services. Today, nearly 70.5

Fraud 173

Fraud Study System Innovation 173

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 percent, according to a new study by MarketsandMarkets. According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. billion in 2016 to $27.9

Management 100

Management Marketing Regional System 100

PYMNTS

JULY 26, 2018

To mitigate these costs and meet the growing customer demand for newer, faster payment options, global travel companies are gearing up to undergo a fundamental restructuring of their payment systems and begin their innovation endeavors. Eighty-two percent of travel companies innovate to combat the loss of customers.

Data 100

Data Payments Study Innovation 100

PYMNTS

NOVEMBER 20, 2019

Otherwise, you are introducing a technology to a process that is broken to begin with and just automating it, so you are not getting the operational efficiencies and the pickup that you could potentially get out of it.”. Scotiabank’s Three-Pronged Innovation Strategy. I would say talent management is definitely top of mind.”.

Fraud 117

Fraud Data Management Analytics 117

PYMNTS

NOVEMBER 9, 2020

Even companies that did not directly interact with individual consumers have seen their operations change rapidly as the health crisis-driven economic downturn negatively affects customers’ abilities to pay for goods and services and vendors’ abilities to supply inventory. How the Pandemic Changed Capital Management.

Analytics 130

Analytics Company Innovation Capital 130

PYMNTS

DECEMBER 18, 2020

For the new B2B Payments Innovation Readiness Playbook: Adapting to Cash Flow Challenges Posed by the Pandemic , a PYMNTS and American Express collaboration, researchers surveyed over 2,200 treasury executives from small to large businesses across several verticals. The new B2B Payments Innovation Readiness Playbook study finds that “63.5

Study 190

Study Innovation Payments Technology 190

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. Substitute producer for buyer or supplier. Consumer for the end user.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

APRIL 21, 2020

Quick-service restaurants (QSRs) competing in an already tight space have been under increasing pressure to differentiate their brands and enhance business operations at a time when industry revenues are suffering. QSRs investing in their drive-thru operations stand to benefit now and in the future.

Study 150

Study Operations Branding Tools 150

PYMNTS

NOVEMBER 9, 2020

Many companies are operating on tighter budgets during the economic downturn, meaning they are on the hunt for new partners that have lower costs. For example, 70 percent of construction firms stated in one study that poor site coordination is the top reason they go over budget or over schedule. Pandemic-Driven Payment Problems.

Payments 227

Payments Study Examples Survey 227

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JUNE 25, 2020

An Appetite for Innovation. One recent study noted that 95 percent of personal line insurers — those that insure individual property — currently have not made any changes to their technology budgets because of the pandemic and are still moving forward with plans to innovate their systems. Satisfying Claims. billion profit.

Innovation 250

Innovation Industry Payments System 250

PYMNTS

JUNE 4, 2019

In the old days, forged checks were the biggest problems that bank fraud departments had to manage. Today, financial institutions (FIs) face a barrage of cyberattacks from hackers operating around the world, continuously shifting their tactics. The study found that 63.6 Key findings from the study include: 63.6

Fraud 195

Fraud System Study Comparison 195

PYMNTS

AUGUST 27, 2019

In the quest to streamline B2B processes, and to move beyond the way things have always been done – especially when it comes to managing payments and cash flow — ePayables are gaining traction with financial professionals.

Video 164

Video Security Innovation Study 164

PYMNTS

AUGUST 19, 2020

This manual system has been a source of frustration for both workers and their employers for years, but the pandemic has exacerbated the systems’ deeper flaws and served as a catalyst for a wave of spend ma nagement innovation. Barclaycard On Everyday Spend Management And The Digital Shift. About The Playbook.

Cards 233

Cards Exercises United States System 233