PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Banks have been creating their own IT scripts and technology stacks for decades. Cost is only one consideration. Where The Banks Are Focused .

Payments 215

Payments Innovation Software Fintech 215

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. What does that mean, then?

Fintech 211

Fintech Mobile Analysis Technology 211

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience. If your financial institution is considering new banking technology, read this blog for decision-making tips.

Lending 221

Lending Risk Management Community Management 221

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

APRIL 23, 2020

As one-person operations, they often lack the resources and know-how to manage professional finances in a compliant and efficient way, yet they have more complex tax, payments and cash flow management needs than the average individual. Dan Hogan, chief financial officer and chief operating officer of newly-launched U.K.-based

User Experience 141

User Experience Management Taxes Fintech 141

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. With iOS ad option rates so high, at nearly 80% , most users will update their devices once given the opportunity. The iPad Mini 4 and iPad Air 2 will not be compatible with the new operating system.

Apple 473

Apple System Video Mobile 473

Gonzobanker

OCTOBER 6, 2023

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. Vendors, particularly those with multiple core solutions, avoid the cost and disruption of modernizing the technology in their zombie cores. Are you somewhere in between? 31 11 a.m.

Strategy 97

Strategy System UX Tools 97

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. It is therefore critical for businesses to realize that managing payments operations is not a one-step process but an ongoing conversation.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

OCTOBER 29, 2020

Many of these companies, although newcomers to payments, are well-known in the technology world, further driving customer expectations for speed and ease of use. How Cloud Innovations Augment Business Payments. This is where relying on a cloud-based infrastructure can help.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

NOVEMBER 13, 2018

It’s advanced enough (even if still in early stages) that one can see how cars and trucks outfitted with the latest software, integrated with the latest payment and commerce tools (including voice-assistant technology), can one day become actual extensions of consumers’ homes, which are also getting smarter. New Platform.

Course 174

Course Software User Experience Technology 174

PYMNTS

JULY 2, 2020

percent of CU members who do not consider loyalty innovation important while just a small share of members are wary of their FIs actually investing in new technologies and dislike the idea of credit union innovation. Thirty percent said their CUs released user experience innovations during this time frame as well, up from 20.8

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. They’re too busy trying to figure out how to put together the bid for their next piece of business.”.

Payments 160

Payments Cards Customer Experience User Experience 160

Perficient

AUGUST 31, 2020

Perhaps your agents are starting to learn how to work effectively from their homes. Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. We can help guide you through all this.

Innovation 369

Innovation Video Strategy Customer Experience 369

Independent Banker

JANUARY 31, 2022

This operating model—iterative and parallel testing and development—ensures an agile approach and strong collaboration as the Federal Reserve and pilot organizations jointly prepare our solutions for launch.”. “Our Finding the right technology partner may be a central part of community bank planning. Tina Giorgio, iCBA. Easy does it.

Community Bank 91

Community Bank Community Resources Fraud 91

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. for the backend and front end will be identified based on the Roadmap.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 18, 2017

The question applies to financial institutions of all sizes and is especially germane to smaller banks and credit unions, firms which do not have the deep pockets or the technology of larger banking compadres and FinTechs. Technology on its own has no standalone, distinctive value. What of regulation?

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

NOVEMBER 24, 2020

But as the software ecosystem bled into the consumer world, new business models emerged that continue to shape the way the B2B space buys and pays for technology today. This is especially challenging for software companies operating across borders as the number of payment methods grows. You'll choose that product over the other.”.

Payments 151

Payments Software Strategy User Experience 151

PYMNTS

JANUARY 13, 2017

The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a lot of time. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million.

San Francisco 100

San Francisco User Experience Mobile America 100

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital native banks: These are full-fledged banks that build their core value propositions around digital technologies.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

APRIL 19, 2017

The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. To get an idea of how AI-powered avatars could change the way consumers interact with their banks, PYMNTS’ Karen Webster recently caught up with Soul Machines’ Chief Business Officer, Greg Cross.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

FICO

APRIL 26, 2016

For decades, businesses have been leveraging technology to automate large parts of their operations – accounting, manufacturing, supply chains and customer relationships. It takes advantage of technological advances to bridge this gap between Big Data expectations and reality.

Analytics 40

Analytics Management Innovation How To 40

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Now there are more dynamic choices for who and how to process using pre-written code that fits into the software.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Juul emphasized the API’s role in Cardlay’s own operations, which recently saw backing from investors to the tune of $5 million in venture capital.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JUNE 17, 2019

These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. Developers keen on addressing these concerns must carefully consider how to design and connect their devices to provide reliable, secure performance. How Z-Wave works . The three mandates .

Security 142

Security Michigan Operations User Experience 142

Perficient

AUGUST 20, 2020

In this post, we’ll discuss some of the top challenges in the healthcare space and how to deal with them effectively. B2B Players Can’t Offer B2C Experiences (Or Can They?). If they don’t understand that something is important, or how to execute against it, then you are not likely to find success.

Google 452

Google Examples Trends Tools 452

PYMNTS

FEBRUARY 11, 2020

We no longer live in a world where crooks swipe cards and see how many charges they can make before the rightful owners pull the plug. Today, Kount Executive Gary Sevounts told PYMNTS in a recent conversation, fraud technologies and tactical proficiencies have greatly improved, while target pools have greatly expanded.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on.

Retail 137

Retail UX Cards Branding 137

PYMNTS

OCTOBER 2, 2018

Technology that enables consumers to control their data as they shop, pay and perform other tasks online. This is how people, Berners-Lee says, will take back the power of the web from corporations.”. Users of the technology could use apps that are based on the Solid technology, which are reportedly a work in progress.

Data 189

Data Online Google social media 189

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. Swift-yet-secure mobile banking onboarding may require technologies that spare customers from typing in their details, for example, which otherwise takes time and can result in manual errors.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

FEBRUARY 19, 2019

But getting from theory to daily fraud prevention practice presents massive challenges, and not everyone knows what to do or how to do it. It’s not just about chargeback rates,” he said, but pretty much the entire scope of operations, and the entire range of customer satisfaction and trust. That’s where Kevin Lee comes in. Insult Rate.

Fraud 169

Fraud Data Maine System 169

PYMNTS

SEPTEMBER 7, 2017

On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas. PYMNTS: How would you define your company’s approach to innovation? We target the shortest possible time to deployment for our new customers.

Analytics 116

Analytics Fraud Innovation Industry 116

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

JUNE 27, 2017

As mobile devices continue to be a pervasive force in the technology arena, so does the need for forward thinkers in the field. Those that are constantly developing new ways to integrate connected experiences into people’s lives will probably be at the forefront of the tech industry. PYMNTS: What do you wish you had more time to do?

Innovation 145

Innovation System Mobile Trends 145

Insights on Business

OCTOBER 12, 2018

I need an enterprise scale transformation approach powered by new technologies including cloud. Imagine you could accelerate the velocity of the business through information technology while saving 21% year over year on IT costs. But what is it and what are its real catalysts?

Innovation 87

Innovation Strategy Industry Technology 87