PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. Customers can find out where their peers are happily returning after good experiences, for example, while eateries can invest time in digital platforms that provide prospective diners with information to secure their patronage. The Value In Quick Responses .

Operations 156

Operations social media Online Survey 156

PYMNTS

FEBRUARY 14, 2020

But, in an interview with Karen Webster, Zac Cohen, chief operating officer at Trulioo , cautioned against a “one-size-fits-all” approach to the digital identity space. The initiative will be on hold until the government enacts new laws that would safeguard data security. Cohen told Webster the U.N.’s The Micro Level.

How To 205

How To National Fraud Data 205

Insights on Business

FEBRUARY 21, 2019

Digitally transforming operations, operating models and technologies to compete in a changing industry structure. Optimizing risk, compliance and security. Too often cloud adoption can just happen, and security teams are asked reactively to make it secure and compliant.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Heck, yeah!”.

How To 144

How To Fraud Online Mobile 144

PYMNTS

MARCH 8, 2018

Every business walks the same tightrope when it comes to processing payments: Convenience versus security. It doesn’t matter if the business is consumer-facing or serving other businesses (B2B); security is top of mind for all of them, yet adding more layers can introduce more friction, and that can scare customers away.

Innovation 112

Innovation Security Industry Fraud 112

PYMNTS

APRIL 22, 2020

It’s also opened up conversations about how professionals get paid. While there has been some innovation in wage payment mechanisms as more employers shift away from the paper check toward direct deposit and payroll cards, little has changed about the timing of those payments. ACH Innovation Breaks The Mold.

Innovation 155

Innovation Payments Fintech System 155

PYMNTS

AUGUST 23, 2019

Security and compliance are also vital components in ensuring that payments are delivered safely and without delay. And to that end, we’ve seen growing engagement and co-operation across the industry.”. When it comes to payments, speed isn’t the only factor to consider in the deployment of real-time payments (RTP) systems.

Compliance 192

Compliance Security Payments Community 192

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

JANUARY 22, 2021

Westlake has already sent several million dollars over the RTP network during the pandemic, according to Westlake’s Director of Accounting Operations Raul Alvarez. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Contingency Planning.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

JANUARY 24, 2018

Vocalink, of course, provides and operates the central payments processing infrastructures that power the U.K. We are going through that [with] Mastercard, as we’re investing a lot in our own agility,” he said, noting that, industry-wide, “we are not just talking about product innovation; we are talking about process innovation.”.

Innovation 139

Innovation Payments Operations Marketing 139

PYMNTS

AUGUST 20, 2019

“There will be accidents, especially in the cloud,” Korbinian Ibel, a director general at the ECB’s supervisory operations, said in the report. The warning comes as banks have been enlisting the aid of tech giants like Microsoft and Amazon, while bringing operations and data to the cloud.

Data 176

Data Security Capital United States 176

PYMNTS

DECEMBER 18, 2019

PYMNTS recently spoke with Caroline Larson, Caribou Coffee’s senior director, about how the chain switched Caribou Perks from a surprise-and-delight model to a points-based system, as well as how it keeps its mobile app secure. How Caribou modernized its rewards system. Bringing In-store Operations Up To Date.

Mobile 130

Mobile Innovation System Security 130

PYMNTS

SEPTEMBER 24, 2019

Money tied up in the cash flow cycle is money that’s not working in the economy at large – it’s not helping businesses grow, expand operations or tap new customers. But digital technology and the ensuing innovations are likely to change those facts over time. As the late, great Tom Petty once sang, the waiting is the hardest part.

How To 171

How To Payments Capital Innovation 171

Insights on Business

APRIL 17, 2019

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. A new model.

Innovation 102

Innovation Industry Company Operations 102

Perficient

JANUARY 28, 2021

As we mostly are working remotely these days, securing your space when you’re not in the safeguards of the office walls are critical. Perficient places a high value on data security and has several processes and tools in place to protect colleague and client information, but what about the everyday person?

Data 535

Data Security Software Community 535

Abrigo

JUNE 2, 2017

While it is vital for the current firm to stay proactive and responsive to their clients, it is also crucial to remain on the edge of technological innovation. Additional Resources Checklist: How to Embrace Technology and Grow Your Firm Whitepaper: The Automation Revolution: How Technology is Changing the Way Firms Operate.

How To 150

How To Survey Data Technology 150

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? JB: I watch how people interact with their mobile devices very closely.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

JANUARY 17, 2020

Artificial intelligence (AI) is moving from cool concept toward everyday consumer reality, and signs of that innovation are increasingly appearing in the retail space. Take the issue of retail security as one example. Firms must know how to divide fraudsters from their legitimate business suppliers, vendors and end customers.

Retail 149

Retail Security Fraud Illinois 149

PYMNTS

JUNE 10, 2020

This has increased the need for FIs to develop convenient mobile onboarding experiences, but those that lack confidence in their ability to secure such channels appear to be reluctant to offer them. They need to thoroughly vet new customers and comply with security obligations to prevent crime from proliferating. Tapping Mobile KYC .

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Heck, yeah!”.

How To 108

How To Fraud Mobile Online 108

PYMNTS

DECEMBER 29, 2020

Everyday operations ground to a halt for most consumers, businesses and financial institutions (FIs) when the pandemic began, and credit unions (CUs) were no exception. Many CUs struggled to achieve such quick pivots, but those that had already invested in the necessary technologies and security infrastructures were able to make the shift.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

JUNE 3, 2016

. “It’s a huge anomaly,” said Small Business Administration Head of Innovation and Investment Mark Walsh, referencing the ability for startup founders to make it without venture capital. Check out who secured venture capital in our breakdown below. Check out who secured venture capital in our breakdown below.

Security 100

Security Data Analytics Capital 100

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. The pandemic has sped up the digital roadmap for everyone in financial services, providing for more innovation in the last few months than had been seen during several years. Innovating The ATM Beyond Cash. The Flaw In Demonizing Big Tech.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

APRIL 25, 2019

In a recent interview with PYMNTS, Monteiro discussed how regulations like GDPR are impacting the homesharing industry, as well as how Spotahome is utilizing traditional features like guarantees to build trust. Security and the Homesharing Platform. The less [user] information we store, the better.

Security 100

Security Data Regulation Mobile 100

PYMNTS

FEBRUARY 9, 2017

Small business finance is one of the most competitive, innovative and challenging markets in which to operate. That dedication and focus is what led Fundbox to secure gold in the PYMNTS.com Innovation Project 2016 Awards category of Best Small Business Innovation. We’re staying focused on that core mission.”.

Innovation 100

Innovation Fintech Regulation Lending 100

PYMNTS

APRIL 26, 2019

Additionally, most financial institutions seems to think AI is mostly about fraud prevention but as other research from PYMNTS and Brighterion has shown, artificial intelligence can also provide hyper-personalized, real-time customer service – along with security – via the deployment of so-called smart agents.

How To 193

How To Fraud Data Conference 193

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Our approach to technology innovation is to keep the consumer at the center of everything we do, and taking a view from the customer’s standpoint makes it easier for us.

How To 136

How To Risk Management Technology US 136

PYMNTS

MARCH 30, 2017

Fueling the blockchain hype for FinTech and the financial services space is its promise of security. But like any new technology, it could always be made more secure — and regardless of its security, users won’t be entirely confident in the innovation until the tool becomes more widespread. That doesn’t exist yet.”.

blockchain 100

blockchain Security Technology Tools 100

Celent Banking

FEBRUARY 24, 2017

For more information on how the Model Bank Awards have evolved, see the first two pieces from Dan Latimore and Zil Bareisis. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Another critical element of the digitization of these processes is speed.

Innovation 114

Innovation Boston Technology Meeting 114

Bank Innovation

MAY 2, 2016

The financial industry has long discussed the benefits of adopting blockchain – or distributed ledgers – in its operations. Storing records in the cloud are still a major concern, as FIs try to figure out how to tap into the technology, but IBM’s announcement last week is said to remove those Read More.

blockchain 150

blockchain Security Operations Industry 150

NCR

JANUARY 23, 2017

The past year has provided more sobering examples of just how big a threat cyber criminals and fraudsters pose to all industries, particularly financial services. Human action remains the largest threat to bank security. The weakest link in mobile banking security? ” How to keep up with evolving threats. .

Security 40

Security How To Fraud Mobile 40

PYMNTS

OCTOBER 21, 2019

As Seedrs CEO Jeff Kelisky told Karen Webster in a recent discussion, while most people in 2009 took one look at the sputtering and shuddering economy, there was a whole class of innovators and entrepreneurs who didn’t see a nuclear wasteland where the economy used to be. They saw a greenfield waiting to be planted.

Innovation 131

Innovation Payments Apple Mobile 131

Cisco

AUGUST 9, 2022

This framework is especially relevant given the recent FFIEC Architecture and Operations update and the Executive Order on Cybersecurity from 2021. It is part of a multipart blog series on financial regulations and how to manage them architecturally, geared towards IT leadership. Delivery Channels. Organizational Characteristics.

Tools 114

Tools Leadership Handbook Security 114

PYMNTS

JULY 21, 2020

At the same time, however, these innovations have also introduced unfamiliar disruptions to antiquated workflows, creating new challenges for treasurers to understand how to readjust their processes and cash flow management strategies as their role within the enterprise grows more complex and valuable.

Management 160

Management Innovation System Fraud 160

Perficient

JULY 22, 2020

Fresh off the heels of Inspire, our Microsoft experts will explore some of the hottest solutions and innovations buzzed about at Inspire during our Microsoft Teams Digital Summit , which takes place from 10:30 am to 2 pm CDT next Wednesday, July 29th and Thursday, July 30th. But] adoption is only part of the opportunity here.

Meeting 322

Meeting Innovation Security Report 322