PYMNTS

SEPTEMBER 14, 2016

Retailers have been conditioned to think that fraud is simply an unavoidable cost of doing business. But Michael Reitblat , cofounder and CEO of Forter , thinks that’s a backwards way of looking at fraud and invests $20 million a year in technology to support an entirely different conversation. Where Fraud Really Hurts.

Fraud 100

Fraud Retail User Experience System 100

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. However, the rise of mobile ordering also comes with growth in account takeover fraud.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

JULY 16, 2019

As such, the European Banking Authority (EBA) has announced extensions for retailers that may require more time to comply. These extensions will only be granted to a select few retailers, however. Deep Dive: Retailers Brace For SCA’s Downsides. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

Perficient

JANUARY 16, 2023

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest.

blockchain 275

blockchain Software Customer Experience Strategy 275

Payments Source

NOVEMBER 28, 2017

The right platform can detect unusual behaviors and block fraudulent transactions as they occur, while still allowing real customers to make legitimate transactions without interruptions, writes Dave Excell, CTO and co-founder of Featurespace.

User Experience 68

User Experience Security Fraud Retail 68

PYMNTS

AUGUST 13, 2019

“The FCA has been working with the industry to put in place stronger means of ensuring that anyone seeking to make payments is not a fraudster,” FCA Executive Director for Supervision – Retail and Authorizations Jonathan Davidson said in a statement. The report found that 75 percent of issuers said they would be ready by the Sept.

Compliance 172

Compliance User Experience Fraud Meeting 172

PYMNTS

JANUARY 9, 2020

Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks. In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings.

Payments 151

Payments Case Study User Experience Millennials 151

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

NOVEMBER 8, 2019

Not only that, but fresh PYMNTS research sheds light on fraud and facial recognition. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. That and much more in the latest PYMNTS Weekender.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

DECEMBER 3, 2019

Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences. “We We can see that with loyalty, where you can tailor the user experience and decide how you want rewards,” Ali told PYMNTS. Not only that, but 65.5 The drive for control reflects a few factors.

Mobile 137

Mobile social media Millennials Exercises 137

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 24, 2020

This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?

UX 150

UX User Experience Survey Meeting 150

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

OCTOBER 26, 2016

As the conference kicked off in Las Vegas last October, merchants and retailers around the United States began dealing with the effects and fallout of October’s EMV liability shift, as the technology became the standard for all retail payments. Not just for mobile devices but for payments and commerce.”.

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

OCTOBER 18, 2018

Mastercard will work with Adyen, Digital River, Stripe, Square, Worldpay and its own eponymous gateway services to bring tokens to retailers. Fraud-scoring efforts with Bank of America will help boost approval rates, said the firm. It is about getting it prioritized and in scale. Digital Commerce Umbrella.

Cards 150

Cards Security Online Branding 150

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

MARCH 15, 2017

E la Carte noted that given the increasing rate of data breaches, EMV liability changes and increasing rate of identity and credit card fraud restaurant owners and retailers are upgrading their payment systems to improve security and thus reduce costs.

Apple 108

Apple Payments United States Samsung 108

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

MARCH 14, 2017

Though money laundering is a dangerous and enormous aspect of fraud, it’s often overshadowed by high-profile data breaches and other cybercrime activities. As fraud moves away from point of sale, Clark said the landing spot of choice is application fraud — applying for an account using a fraudulent identity that’s either stolen or synthetic.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

MAY 24, 2016

The ubiquity of new technology has reset customer expectations, creating a new standard for speed of service and user experience. Thanks to Netflix, which was quick to adopt this new technology, customers expect an intuitive user interface and around-the-clock availability with zero tolerance for errors. . contact-form-7].

Cyber Security 109

Cyber Security New Jersey User Experience Innovation 109

PYMNTS

OCTOBER 20, 2017

“Citi is constantly looking for ways to make banking more convenient by connecting with our customers when and how they want to be served, especially with respect to security and protection,” said Elyse Lesley, head of Digital, Client Experience, Marketing & Analytics, US Retail Bank and Mortgage.

Cards 108

Cards User Experience Mobile ATM 108

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Why can’t all these payment platforms just get along?

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

DECEMBER 12, 2016

Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

AUGUST 10, 2017

Bank officials touted the innovation as a form of insurance against fraud, and so far, it seems to be just that. Despite the breach, the bank maintains that the technology has resulted in a significant reduction in fraud and is stronger than PINs and passwords or phrases. HSBC has since upped the sensitivity of its voice recognition.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

JANUARY 28, 2019

Criminals are executing carding fraud and getting money in and out of the Fortnite system with relative impunity,” said Benjamin Preminger, a senior intelligence analyst at Sixgill. That, in turn, has led to increased prices levied on retailers and consumers. Annually Fortnite brings in about $3 billion through legitimate means.

Video 128

Video Data Google Cards 128

PYMNTS

MARCH 8, 2019

Additionally, third-party providers and retail merchants are showing greater interest in how data transparency, which is mandated by open banking and PSD2, may give them a larger stake in customer relationships. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

Lending 135

Lending Data Security Regulation 135

PYMNTS

OCTOBER 2, 2018

But that doesn’t mean those consumers will stay away from the social media platform for good, especially if the bulk of their friends keep using it, according to remarks made recently to PYMNTS by Sunil Madhu , founder of identity verification and fraud prevention services provider Socure. ” As for Gmail, it has more than 1.4

Data 189

Data Online Google social media 189

PYMNTS

JULY 5, 2017

Traditional providers like credit card companies, digital-only services like PayPal and retail companies, are all investing in digital experiences in different ways, though it remains to be seen what approach customers will fully embrace. Regardless, the ecosystem for creating these solutions is incredibly intricate.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

AUGUST 24, 2017

While much of Europe has embraced the use of the original 3DS protocol for the majority of virtual transactions, the protocol’s reputation for a clunky user experience in the online checkout flow has kept it from seeing the same adoption in the U.S. In fact, only 18 percent of U.S.-based based transactions leverage it today.

Security 102

Security CA User Experience Mobile 102

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data.

Miami 40

Miami Analytics Florida Management 40

PYMNTS

APRIL 30, 2018

All-digital, all-tech lending platforms that could deliver better user experiences and faster credit decisioning would become the new normal and take share from banks who were too big and cost-laden to keep — or catch — up. All tout an easy user experience via a mobile app that helps users track and monitor spend.

Fintech 183

Fintech blockchain Lending Digital Banking 183

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52