PYMNTS

JULY 23, 2020

GEP , which works in procurement and supply chain strategy, has launched its new accounts payable (AP) solution, which will help automate AP services through cloud technology, artificial intelligence (AI) and machine learning (ML), according to a press release. “GEP’s AP Automation solution is not an upgrade of a legacy system.

User Experience 140

User Experience Fraud Taxes Resources 140

PYMNTS

JULY 27, 2020

It’s a landscape that has created an opportune environment for technological innovation. But how can a five-year-old digital native really stack up against companies that have been operating for decades — or even centuries?

Innovation 247

Innovation User Experience Industry Fraud 247

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

OCTOBER 1, 2019

Commercial payments firm Bottomline Technologies is rolling out advancements to its invoice automation platform that uses artificial intelligence (AI), the company announced in a press release on Tuesday (Oct.

Fintech 116

Fintech User Experience Analytics Data 116

PYMNTS

OCTOBER 29, 2020

Many of these companies, although newcomers to payments, are well-known in the technology world, further driving customer expectations for speed and ease of use. Cloud computing technology can help FIs take a significant step toward meeting customer expectations for B2B payments without compromising security, said Swanback.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. What does that mean, then?

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Meanwhile, fraud is constantly evolving and becoming more sophisticated, occurring before and beyond the point of payment. billion fraud signals analyzed in each transaction.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JULY 2, 2020

Less than 30 percent of credit union decision-makers say their CUs prioritized loyalty innovations in the past three years, however, ranking the priority behind fraud management, real-time payments, digital wallets and other initiatives. The same was said by 57.1 percent from CUs with no loyalty innovation track record. Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JULY 3, 2020

Whether or not the reputation was ever really justified, CUs were long known as technology laggards in a space where even big, wealthy banks took their time with tech. In some cases, these expectations are being driven by new innovations and technology companies as well as by the impact of the COVID-19 pandemic.”.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

Independent Banker

JANUARY 31, 2022

This operating model—iterative and parallel testing and development—ensures an agile approach and strong collaboration as the Federal Reserve and pilot organizations jointly prepare our solutions for launch.”. “Our Finding the right technology partner may be a central part of community bank planning. Tina Giorgio, iCBA.

Community Bank 91

Community Bank Community Resources Fraud 91

PYMNTS

JUNE 24, 2019

Financial institutions are constantly on the hunt for an edge when it comes to mobile banking and other innovations, and that’s playing out with new, emerging 5G mobile network technology. As that mobile technology gets closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity.

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. In an interview with PYMNTS, Jeffrey Wheat, global director of Cyber Operations , said the testing of blockchain-based software is just as critical to software developers as it is for the companies using these tools.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JUNE 27, 2017

As mobile devices continue to be a pervasive force in the technology arena, so does the need for forward thinkers in the field. Those that are constantly developing new ways to integrate connected experiences into people’s lives will probably be at the forefront of the tech industry. PYMNTS: What do you wish you had more time to do?

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

MAY 24, 2016

The ubiquity of new technology has reset customer expectations, creating a new standard for speed of service and user experience. Thanks to Netflix, which was quick to adopt this new technology, customers expect an intuitive user interface and around-the-clock availability with zero tolerance for errors.

Cyber Security 109

Cyber Security New Jersey User Experience Innovation 109

PYMNTS

JANUARY 30, 2020

In an interview with Karen Webster, Robert Butler , president of payments technology platform Payrix , illuminated the various degrees of risk that confront these providers — and how technology, with a dash of human interaction, can help mitigate at least some of those risks. Risks for Merchants — and Providers. The Partnerships.

Payments 143

Payments Software Management Technology 143

PYMNTS

MAY 7, 2020

Kindred Group operates the online casino and sportsbook service Unibet. Kindred Group, which also supports gambling platforms in Europe and Australia, has been operating its Unibet brand in New Jersey and Pennsylvania for about a year. is not as simple as just building out the technology stack, however.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

APRIL 7, 2017

In an interview with Karen Webster, Karen Redwood, vice president of global payments at WePay, stated that in girding the firm and its stakeholders against the risk of fraud, “we put the experience first, and we have some principles around how we want to design [the experience].” She noted that WePay exists “behind the scenes.…

Compliance 100

Compliance social media User Experience Fraud 100

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. Swift-yet-secure mobile banking onboarding may require technologies that spare customers from typing in their details, for example, which otherwise takes time and can result in manual errors.

Mobile 130

Mobile Security Examples Study 130

FICO

DECEMBER 2, 2020

This may in part be due to a technology gap, almost half of the banks surveyed said they had operational challenges related to the need to ‘physically’ validate customers’ identities and the manual processes required to do so. Met Central Bank compliance requirements to reduce fraud. How FICO helps. www.fico.com/identity.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

OCTOBER 2, 2018

Technology that enables consumers to control their data as they shop, pay and perform other tasks online. Users of the technology could use apps that are based on the Solid technology, which are reportedly a work in progress. billion users, and at least 44 percent of U.S. ” As for Gmail, it has more than 1.4

Data 189

Data Online Google social media 189

PYMNTS

DECEMBER 7, 2016

“The best cyberprotection not only needs to work everywhere, operate efficiently and keep you ahead of the threat, but it must also be able to be easily deployed. Stealth(aware) meets these standards across the board.”

Security 100

Security Analytics User Experience Software 100

PYMNTS

MARCH 8, 2019

The company was one of the first to partake in the open banking ecosystem and, according to Baclin, maintaining top-notch security was high priority as it worked toward a more seamless user experience. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

Lending 135

Lending Data Security Regulation 135

PYMNTS

NOVEMBER 3, 2020

A massive spike in fraud of all kinds has taken businesses by surprise and left them scrambling for solutions, Trulioo Chief Operating Officer Zac Cohen told Karen Webster in a recent conversation. Unfortunately, those firms are finding that they’re surrounded by fraud sharks eager to take a bite out of their business.

Fraud 301

Fraud Security Tools User Experience 301

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

FICO

AUGUST 27, 2020

But the move to digital channels comes with the responsibility to protect both customers and organisations from fraud. This includes application fraud – i.e. a fraudster uses a stolen or synthetic identity to open an account and account takeover fraud - where fraudsters know enough about someone to login to their accounts and take them over.

Management 52

Management Fraud Security Examples 52

Banking 2020

AUGUST 27, 2015

One new approach that banks are exploring to mitigate this particular vector of fraud is the notion of using smartphones as a second factor of authentication since most people always have their phone with them. No doubt, if they had to make a decision today on which technology to use, they would never choose QR codes.

ATM 40

ATM User Experience Fraud UX 40

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. The complexity of mobile payments shows up when looking at the entities involved in the entire process, and where these entities will be operating.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

APRIL 19, 2018

FICO has further improved the FitAgent user experience with new controls, views and insights around payments, customers, accounts and communication that put the customer at the center of a lender’s operations. FICO has collaborated with AWS to bring Amazon’s AI-driven text–to-speech service to CCS.

Miami 40

Miami Analytics Florida Management 40

PYMNTS

OCTOBER 2, 2019

Andrew Sloper, head of digital identity and authentication at Chase, recently spoke to PYMNTS about how these solutions allow the bank to deliver seamless and secure user experiences while enabling a preventative approach to fraud. It uses ML solutions to detect fraud and highlight suspicious activities.

Fraud 109

Fraud Security Tools Data 109

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. For more than two decades I have now been working in the financial services industry. What solutions do you have?

Compliance 81

Compliance Technology Fraud Analytics 81