PYMNTS

MARCH 20, 2020

Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. The Latest Fraud Decisioning Developments. The United Kingdom’s RELX , an information and analytics firm, has meanwhile purchased fraud prevention firm Emailage to boost its own anti-fraud efforts.

Industry 225

Industry Fraud social media Security 225

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. However, the rise of mobile ordering also comes with growth in account takeover fraud.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. s upgrades, however. For example, 3DS 2.0 solutions going forward.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

NOVEMBER 12, 2020

European tech firm SIA is forming a technological partnership with German software innovator INFORM to launch a digital service to speed up the authentication process for online payments across Europe. The fraud-fighting infrastructure uses an innovative scoring engine to analyze risks in real time for all payments. billion.

Payments 130

Payments Compliance Fraud User Experience 130

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. How Omnichannel Is Changing The Way Luxury Retailers Respond To Fraud.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

SEPTEMBER 15, 2020

In the new Digital Identity Tracker, Paine discusses why digital ID verification tools could hold the key to sharing platform satisfaction. They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

MAY 23, 2017

In the latest Data Drivers, Uri Rivner, head of Cyber Strategy and vice president of Business Development at BioCatch , stated that as countries around the world embrace faster payments, they may do well to heed some sobering statistics on fraud gleaned from the United Kingdom’s own experience. Data Point One: 300 Percent.

Fraud 101

Fraud Payments Data Cards 101

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

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Fraud Examples Data Tools 208

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report.

Security 133

Security Data Fraud Tools 133

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Enfuce Tackles Fraud In Open Banking. Centsoft Integrates With QuickBooks Online.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

DECEMBER 10, 2020

Advocates of the strategy say it provides banks with an error-free way to onboard customers while reducing fraud and preventing application abandonment. . Online account openings increased by as much as 15 percent when social distancing mandates were implemented. Reducing FI Onboarding Time, Costs .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? That is why legacy fraud prevention tools are becoming less and less efficient and effective.”.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

JULY 3, 2020

The mantra ‘easy is the new loyalty’ defines what members want from their credit unions right now: user-friendly, convenient tools that are safe and secure,” Scott Young , head of innovation at PSCU, told PYMNTS. Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

DECEMBER 18, 2019

Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them. Much has been written about AI-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JULY 29, 2019

Most CUs strive to delive r a simple, personalized user experience. This means providing solutions that enhance the banking experience regardless of which channel members use to interact with the CU. Artificial intelligence (AI) is another innovation quickly gaining ground in the CU market.

Pennsylvania 173

Pennsylvania Analytics Maryland Innovation 173

PYMNTS

FEBRUARY 12, 2019

That resulted in a quite fractured user experience, and inconsistent user experiences.”. That fact, in turn, gives fraudsters the tools they need to create illegitimate accounts and conduct other forms of online theft. Online college education is another area that seems good for end-to-end verification.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

OCTOBER 20, 2017

Customers can easily lock their debit cards online or via Citibank’s mobile app if a card is misplaced. Since our customers are increasingly active on mobile or online, we’re giving them another tool to directly control their account activity across the bank.”.

Cards 108

Cards User Experience Mobile ATM 108

Independent Banker

JANUARY 31, 2022

We actually, as a result of COVID, had bumped up our adoption of a new online banking platform. As community banks plan to take the solution to market, how they structure the customer-facing product will be central to the user experience and ongoing adoption. and a FedNow Pilot Program participant. Go-to-market preparations.

Community Bank 91

Community Bank Community Resources Fraud 91

PYMNTS

MARCH 14, 2017

Though money laundering is a dangerous and enormous aspect of fraud, it’s often overshadowed by high-profile data breaches and other cybercrime activities. Using technology, specifically mobile tools, to verify identity is what Mitek utilizes to help businesses fill the gaps with customer self-service onboarding through a digital channel.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

NOVEMBER 2, 2018

That is, a system that is as transparent as it is dynamic so that merchant expectations are always well-attuned to how their businesses will be managed on that platform, based on their business performance, and so that fraud can be spotted and responded to in real time. . Risk And User Experience.

Payments 162

Payments Data Software Fraud 162

PYMNTS

DECEMBER 5, 2019

Research from cybersecurity firm Deeptrace shows there were nearly 14,700 deepfake videos online as of November of this year, compared to nearly 8,000 in December 2018. Hochrieser said, too, that user experience is key when it comes to organizations tackling deepfakes. You have to have deep computer science knowledge.”.

Video 139

Video Course Technology User Experience 139

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well. Conclusion.

Security 102

Security CA User Experience Mobile 102

PYMNTS

OCTOBER 26, 2016

But while merchants have now had more than a year to adjust to the new technology, retailers still lag behind when it comes to chip card adoption, causing frustration and confusion for consumers, even with chip-based cards decreasing counterfeit fraud by 60 percent, according to Mastercard. Better user experience. Stay tuned.

Security 100

Security Mobile Las Vegas User Experience 100

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. It may also spare customers from inconveniences like manual data entry and longer-than-necessary processing waits, creating swifter overall onboarding experiences and granting faster access to funds.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

MAY 6, 2019

“And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. billion per year to fake online sales. Global counterfeiting is a big business, worth about $1.2 trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 22, 2017

To guard against threats and online data breaches, which can have a highly disruptive impact on eCommerce, many cybersecurity experts urge internet users to use two-step authentication to protect their online accounts. But the vulnerabilities he outlines call attention to the need to improve the system. “We

Regulation 116

Regulation National Online System 116

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Fintech Labs Insights

MAY 24, 2017

. “To help grow their role and create effective change, compliance needs to embrace the process and tools of change, innovation, and technology,” the blog authors wrote. Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

Compliance 21

Compliance UX User Experience Fraud 21

Fintech Labs Insights

MARCH 13, 2017

Since then, the company has matured; it now offers five solutions across mobile, web, and desktop to help large financial institutions combat onboarding fraud. ” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.”

User Experience 18

User Experience Fraud Maine Mobile 18

PYMNTS

OCTOBER 7, 2020

As Ali noted, expectations about what banking should be are changing as “all of a sudden, overnight, all users were thrust online.”. Against that backdrop, fraud has been skyrocketing. “An When you move to the digital channel, it's a little more complicated” to authenticate users, he said.

Mobile 245

Mobile Security Fraud Digital Banking 245

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform. ” And this is exactly what the Arizona-based credit union was looking for.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Javelin Strategy & Research

FEBRUARY 23, 2015

But just because consumers don’t want PFM in a tab doesn’t mean they don’t want personal finance management in online and mobile banking. They want to spot fraud. You must open your account online – there’s no mobile app. Americans care about their money – a lot. They want to know where it goes. And that brings me to Digit.

Management 40

Management Taxes Mobile America 40

William Mills

MAY 11, 2016

This looks like a polling tool, to get quick client feedback, mostly about current events. The fact that this is an automated tool means it lacks authenticity. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40