PYMNTS

JUNE 11, 2019

owning laptops and 91 percent owning mobile devices, there’s never been greater opportunity for digital fraud. Total losses due to fraud were a staggering $4.2 One of the most insidious forms of fraud is account takeovers (ATOs). Developments from around the Digital Fraud World. With 83 percent of consumers in the U.S.

social media 151

social media Fraud Analytics Study 151

PYMNTS

SEPTEMBER 16, 2019

17) will discuss the fraud problem stemming from influencer marketing. It’s challenging that the industry that was built on trust is struggling with that trust,” said Erick Schwab, co-founder of Sylo, a third-party service that authenticates online audiences. The first Influencer Fraudnomics Summit in New York City on Tuesday (Sept.

social media 150

social media Regulation New York City Baltimore 150

PYMNTS

JULY 1, 2019

A QSR Magazine study found that 73 percent of diners have used mobile ordering, 63 percent have at least one mobile ordering app on their phones and 35 percent use mobile ordering every time they visit QSRs. Mobile order-ahead fraud is so widespread and difficult to stop because it is conducted remotely.

Fraud 167

Fraud Mobile Cards social media 167

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Taco Bell’s Approach To Fostering Customer Loyalty And Fighting Fraud.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Securing Social for the MOA Future. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

JANUARY 25, 2019

In 2016, customers took to social media to complain about a similar thing. The activity reported arises from customers using the same usernames and passwords on multiple online accounts and those details being involved in a data breach on another platform, not on Deliveroo,” a Deliveroo spokesperson said. “The

Data 178

Data Security social media Fraud 178

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8 FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

Qudos Bank

FEBRUARY 15, 2024

While dating apps, social media networks and gaming apps are great to connect with like-minded people, they could also put you at risk of connecting with a scammer that will manipulate you for money. Keep details about your hobbies and interests online to a minimum as scammers may leverage and use these to their advantage.

social media 52

social media Case Study Online Video 52

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JULY 24, 2019

They must protect both buyers and sellers against fraud, make sure payments are prompt and — most of all — ensure they are keeping the experiences unique, John Boris, CEO of experience marketplace IfOnly , told PYMNTS in a recent interview.

Case Study 110

Case Study Study Mobile Millennials 110

PYMNTS

JANUARY 27, 2017

The study also found that Americans are becoming increasingly less sure that their personal data is secure — and generally lack confidence that the various institutions tasked with protecting their digital safety are actually up to the job of keeping their data safe from misuse. There were some areas of positive regard.

Security 100

Security social media Study Data 100

Qudos Bank

FEBRUARY 4, 2024

While dating apps, social media networks and gaming apps are great to connect with like-minded people, they could also put you at risk of connecting with a scammer that will manipulate you for money. Keep details about your hobbies and interests online to a minimum as scammers may leverage and use these to their advantage.

social media 40

social media Case Study Online Video 40

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

NCR

JANUARY 4, 2018

There are many actions financial institutions can take to strengthen their defenses against fraud , such as equipping themselves with the latest machine learning and analytics solutions to identify threats before they have a major impact. The emotional implications of fraud. ” Optimizing customer engagement to fight fraud.

Fraud 72

Fraud social media ATM Groups 72

PYMNTS

JUNE 15, 2020

Attracting first-time patrons during the pandemic, when consumers are spending most of their time at home, has required enhanced online efforts, however, and review websites like Yelp have played a vital role. Online reviews are vital in today’s restaurant industry. How Fake Reviews Damage QSRs.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

SEPTEMBER 30, 2019

Study: More People Fall Prey To Fraudsters Online Than By Phone. A new study shows that social media and online marketplace scams are much more successful than phone scams. The Nasdaq stock exchange is tightening restrictions and making approvals more difficult for Chinese companies.

social media 100

social media Apple Study Payments 100

PYMNTS

JUNE 13, 2019

It’s undeniably advantageous to the world economy, with a recent study finding that national digital ID systems could induce GDP growth of up to 13 percent. Experiencing such gains comes with risks, however, as digital IDs have presented new and underexplored avenues for fraud. More than 4.5 More than 4.5

Security 129

Security blockchain San Francisco United States 129

PYMNTS

AUGUST 22, 2016

That’s according to a report by Wired , which showcased how researchers have been able to demonstrate a new method to steal a face using 3D rendering and light sleuth work online. You can’t always control your online presence or your online image.”.

North Carolina 100

North Carolina social media Security System 100

PYMNTS

NOVEMBER 26, 2020

A study found that businesses and other organizations could prevent roughly 80 percent of data breaches by leveraging 2FA. Roughly half of consumers have reported abandoning online account sign-ups in the past year due to the process being perceived as too cumbersome or untrustworthy. A silver lining exists, however.

Security 174

Security social media Fraud Retail 174

NCR

MAY 19, 2017

A new report has emphasized the need for banks to redouble their efforts when it comes to fighting fraud, after it found the number of account takeovers in the UK saw a major rise over the last 12 months. The post Survey shows account takeover fraud on the rise appeared first on Banking.com.

Survey 45

Survey Fraud social media Study 45

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Social Media Schemes.

social media 152

social media Fraud Google Mobile 152

FICO

JUNE 9, 2016

Millennials reward positive fraud outcomes. FICO’s latest research on consumer banking trends has revealed that 22% of US consumers will close an account after a fraud incident, while 29% of Millennials will close all accounts with that bank. 25% of Millennials will write a negative post on social media about a fraud incident.

Millennials 40

Millennials Fraud social media Survey 40

PYMNTS

JULY 19, 2019

And, despite reporting on July 12 that the Federal Trade Commission (FTC) had reached an agreement to fine Facebook $5 billion, shares in the social media company were up $3.84 Payroll Fraud Could Cost KeyCorp $90M. and closed at $204.87. Mastercard: The ePayables Opportunity. Why Visa Acquired PayWorks.

Cleveland 128

Cleveland social media Fraud Google 128

PYMNTS

AUGUST 9, 2018

In fact, email and online services accounted for 26 percent of phishing attacks last year, overtaking financial institutions (21 percent) as the top phishing target, the company said. Social engineering ” is another tactic seen in business phishing attempts. Criminals will study corporate directories and other sources of information.

Survey 111

Survey social media Online Data 111

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

MAY 6, 2019

According to Ghost’s data, 20 percent of all fashion posts on the site feature at least one counterfeit item, and the study was able to find at least 50,000 accounts either promoting or directly selling counterfeit goods. billion per year to fake online sales. That is a 171 percent increase from Ghost’s 2016 analysis.

social media 123

social media Branding Survey Report 123

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Call or go online to change your address at Fidelity Bank, and you will receive a prompt with information about how to order new checks and/or update your loan insurance forms.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

NOVEMBER 3, 2017

The warning follows others that have come from both the SEC and governments abroad, mainly that fraud is a hallmark in the Wild West of ICOs. The real danger is that if followers on social media are swayed, they might be swayed right to the edge of an investment cliff. Online Travel Services : What a difference an API makes.

social media 100

social media Google Apple Security 100

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JULY 14, 2017

Two-thirds of German hospitals have suffered cyberattacks, hospital directors and chief executives admitted in a recent Roland Berger study. Nuance, a major voice and language tool provider, just got its sites and doctor dictation service eScription back online last Sunday. Charlie Huggins, fund manager at Hargreaves Lansdown, agreed.

Operations 118

Operations Study social media Security 118

NCR

FEBRUARY 26, 2016

A recent study warned that retailers with bad security would lose 64 percent of potential customers if they suffered a data breach that exposed financial information such as card details. The study found just over half (54 percent) of consumers use the same password for all or some of their online accounts.

social media 40

social media Security Study Data 40

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. And an estimated 86 percent of the scams were shared via social media platforms such as Facebook, Instagram and Twitter.

Video 128

Video Data Google Cards 128

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48