PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? That is why legacy fraud prevention tools are becoming less and less efficient and effective.”.

Fraud 146

Fraud Security Data Tools 146

Independent Banker

JANUARY 31, 2022

The first year of activity centered on information sharing and input collection, but now, pilot participants are transitioning from institutional planning to execution. “We Beyond assessing operational functionality, experts recommend that community banks take a step back to evaluate the FedNow opportunity in light of business plans.

Community Bank 91

Community Bank Community Resources Fraud 91

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. For example, our Fraud Desk department is a business model innovation we came up with to help customers who need to augment their fraud operations that go beyond our models/products.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

APRIL 7, 2017

In an interview with Karen Webster, Karen Redwood, vice president of global payments at WePay, stated that in girding the firm and its stakeholders against the risk of fraud, “we put the experience first, and we have some principles around how we want to design [the experience].” She noted that WePay exists “behind the scenes.…

Compliance 100

Compliance social media User Experience Fraud 100

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. Customers can also become frustrated with mobile enrollments that require them to manually key in multiple information fields, which can be time-consuming and cumbersome.

Mobile 130

Mobile Security Examples Study 130

FICO

AUGUST 27, 2020

But the move to digital channels comes with the responsibility to protect both customers and organisations from fraud. This includes application fraud – i.e. a fraudster uses a stolen or synthetic identity to open an account and account takeover fraud - where fraudsters know enough about someone to login to their accounts and take them over.

Management 52

Management Fraud Security Examples 52

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

DECEMBER 7, 2016

“The best cyberprotection not only needs to work everywhere, operate efficiently and keep you ahead of the threat, but it must also be able to be easily deployed. Stealth(aware) meets these standards across the board.”

Security 100

Security Analytics User Experience Software 100

PYMNTS

JULY 23, 2019

Making sure the person is authorized to use those credentials is critical to establishing trust — and it’s the sweet spot in which Boku operates. The carriers that provide those phones have access to those consumers’ data — and they also have decades of developed skills in matching phones and phone numbers with their operators.

Data 101

Data Mobile Compliance Security 101

PYMNTS

MARCH 8, 2019

The company was one of the first to partake in the open banking ecosystem and, according to Baclin, maintaining top-notch security was high priority as it worked toward a more seamless user experience. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

Lending 135

Lending Data Security Regulation 135

PYMNTS

OCTOBER 2, 2018

More specifically, the idea works like this, according to Fast Company : “Every bit of data [a user] creates or adds on Solid exists within a Solid pod, which is an acronym for personal online data store. These pods are what give Solid users control over their applications and information on the web. And am I okay with that?

Data 189

Data Online Google social media 189

PYMNTS

JULY 5, 2017

The complexity of mobile payments shows up when looking at the entities involved in the entire process, and where these entities will be operating. By perceived security, I am talking mainly about user experience as it relates to the digital payment space. Without help, these processes can become fragmented and overwhelming.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

NOVEMBER 3, 2020

A massive spike in fraud of all kinds has taken businesses by surprise and left them scrambling for solutions, Trulioo Chief Operating Officer Zac Cohen told Karen Webster in a recent conversation. Unfortunately, those firms are finding that they’re surrounded by fraud sharks eager to take a bite out of their business.

Fraud 301

Fraud Security Tools User Experience 301

PYMNTS

JANUARY 28, 2019

It is also, according to reports, a favored new method by thieves, who will access someone else’s credit card information, use it to create a Fortnite account and then buy V-bucks, the game’s currency. In the case of Google, that would be Ireland, which is the legal base of its European operations. Capital One’s Earnings Flub.

Video 128

Video Data Google Cards 128

FICO

SEPTEMBER 22, 2021

They are sitting on years and years of rich customer information… in some cases, billions of pieces of data that, like Legos, can be reassembled into compelling, hyper personalized customer strategies, and serve as important clues as to how to improve customer satisfaction, retention, and life-long share-of-wallet. The Race is On.

Strategy 52

Strategy Fintech Data Industry 52

PYMNTS

OCTOBER 2, 2019

Andrew Sloper, head of digital identity and authentication at Chase, recently spoke to PYMNTS about how these solutions allow the bank to deliver seamless and secure user experiences while enabling a preventative approach to fraud. It uses ML solutions to detect fraud and highlight suspicious activities.

Fraud 109

Fraud Security Tools Data 109

Fintech Labs Insights

MARCH 13, 2017

Since then, the company has matured; it now offers five solutions across mobile, web, and desktop to help large financial institutions combat onboarding fraud. ” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.”

User Experience 18

User Experience Fraud Maine Mobile 18

Fintech Labs Insights

FEBRUARY 21, 2017

Today’s funds come from Madrid-based Mundi Ventures, a technology-focused VC firm that also operates in Barcelona, London, and Seattle. In addition to facilitating compliance, Qumram offers internal and external fraud detection, as well as actionable insights that inform banks how to improve the user experience.

social media 15

social media Seattle Compliance User Experience 15

PYMNTS

MAY 22, 2017

The ransomware attack affected a range of players, including delivery services like FedEx, automakers including Renault and Nissan, transportation operations such as Germany’s Deutsche Bahn and even medical systems such as the U.K.’s To date, more than $80,000 in bitcoin payments have been made so users could access their files again.

Regulation 116

Regulation National Online System 116

Tomorrow's Transactions

APRIL 29, 2015

Voice biometrics, fingerprints, iris scans, and other authentication options are beginning to replace passwords as a means to verify a user’s identity and simplify the login process when banking online or via a mobile device. The key is to provide enhanced security against hackers while improving the overall user experience.

Security 30

Security Fraud User Experience Online 30

South State Correspondent

APRIL 24, 2023

Database Enabled : AutoGPT can be connected to various databases to store information to either use when carrying out a task or to write to for information it derives from. Information about your sales contacts get consumed, analyzed, marketed, and information is returned to the database. The true risks remain to be seen.

social media 195

social media Data Marketing Technology 195

MyBankTracker

FEBRUARY 23, 2021

This Chime Spending Account review offers a closer look at the features, fees, and overall user experience you can expect when you move your money here. One cool feature included with Chime Spending Accounts helps with fraud prevention. With the app, you’re able to: Review balance information.

ATM 52

ATM Cards Mobile Online 52

PYMNTS

OCTOBER 13, 2017

Amid all this embrace of mobile commerce, half of all chargebacks come from the online channel, and the cost for online retailers tied to fraud is 8.6 At a high level, the information conveyed includes the user, the merchant, the goods description and the device being used for the transaction. percent of revenues.

Security 108

Security CA Payments Analytics 108

Fintech Labs Insights

JUNE 18, 2015

We recently caught up with John Canfield, VP of Risk for WePay, to chat about how he combats fraud. What rarely gets mentioned in the coverage is just how complicated platform payments can be, given myriad operational, regulatory, and risk prevention requirements. It also provides regulatory and fraud risk protection.

Security 12

Security Payments San Jose Fraud 12

PYMNTS

JULY 1, 2020

In a PYMNTS interview , NICE Actimize Head of Fraud Strategy Rob Tharle shed light on a nasty downside to the proliferation of open banking around the globe. Moving to open banking with APIs [application programming interfaces] has impacts on fraud systems. In the U.K.,

Fintech 141

Fintech Strategy Fraud User Experience 141

PYMNTS

OCTOBER 7, 2019

This kind of integration and seamless exchange of data between platforms is key to developing products that operate seamlessly and without manual intervention. Madhusudan pointed to fraud, anomaly and out-of-policy detection as important areas in which AI can be useful. Mixing Data With Human Behavior.

Cards 129

Cards Analytics Management Data 129

PYMNTS

OCTOBER 11, 2018

PSCU works with credit unions individually, and as a collective network, with an emphasis on bringing forward “leading-edge technologies,” solutions and programs that optimize credit union operations. As members were able to access their card information online, we saw a dip in call volume,” he said.

Fraud 140

Fraud Training Cards Tools 140

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. Fraud and money-laundering are closely connected. Can you elaborate on that?

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

MARCH 26, 2020

More often than not, B2B suppliers site “a glitch in the process” of sending invoices and collecting payment — for example, missing or incorrect information on an invoice, or forgetting to attach an invoice to a purchase order — as the cause behind payment problems. Enacting Permanent Change.

Payments 180

Payments Fintech Tools User Experience 180

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Verifies the card and pushes that information onto the merchant. Customers can store all of their online profiles in one secure location to improve user experience. Uses facebook to fill out personal information. Walk through the purchase experience. Virtual reality?

Video 40

Video Mobile social media Analytics 40

CB Insights

MARCH 21, 2018

Each step in this collaborative process represents a potential point of failure in the overall system, where information can be lost, policies misinterpreted, and settlement times lengthened. Fraud Detection and Risk Prevention. The total cost of insurance fraud (not counting health insurance) in the US is estimated at $40B a year.

blockchain 78

blockchain Fraud Policies Industry 78