CB Insights

DECEMBER 15, 2020

Change has been long overdue for the wealth management industry, which is facing growing competition, outdated legacy tech , thinning margins , and an aging client base. As with numerous other industries, the Covid-19 crisis has propelled digitization in the space — with fintechs and financial services incumbents alike.

Management 87

Management Fintech Industry Trends 87

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. In the latest demonstration of FinTech-to-FinTech integration, U.K.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

APRIL 30, 2018

IBM’s management team described its blockchain developer toolkit as another way to make it easier for innovators to “stand up” blockchain networks. Analysts said disappointing performance in its strategic imperatives group was to blame. A month later, a new management team was put in place to rebuild the business.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

MARCH 20, 2020

FinTechs continue to push the envelope to see how far open banking frameworks can go in improving the SMB banking experience, and increasingly, SMB lending is shifting to the center of these collaborative efforts. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. .’s

Lending 233

Lending Data User Experience Fraud 233

CB Insights

FEBRUARY 15, 2018

The wealth management industry is under siege by a new crop of “robo-retirement” fintech startups disrupting retirement savings. Sudden volatility has shaken the markets and the state of wealth management. Find out what’s ahead for traditional wealth managers and wealth tech startups in 2018. First Name.

Management 50

Management Fintech Guidelines Strategy 50

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In a speech to a YMCA group in 1915, Mr. Rickey said: “There is no luck. Client needs and experiences are paramount.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. Pay by Bank app (PbBa) — created by Vocalink, a Mastercard company — leverages the U.K.’s

Retail 116

Retail User Experience ATM Security 116

Independent Banker

NOVEMBER 30, 2022

Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. WeChat, a Chinese mobile messaging app that offers voice, text and group messaging; payments; games and more, boasts 1.29 billion users. Jordan Hirschfield, Mercator Advisory Group.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

JANUARY 22, 2020

Commercial cards remain only a fraction of the B2B payments space, but FinTech firms, banks and other financial service providers continue to develop new solutions aimed at boosting adoption. For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

FICO

MARCH 2, 2021

Right now, there has never been a better time to plug into pre-emptive, automated and AI-driven customer management. Customer expectations had continued to skyrocket thanks to the services provided by tech giants and fintechs. The numbers are starting to reveal the scale of the debt tsunami. Source: OpenWrks.

Management 52

Management US UX Guidelines 52

Insights on Business

MARCH 7, 2019

In a business environment defined by sustained market volatility and ever-increasing regulations, companies need the ability to integrate enterprise-wide risk management processes and multiple regulations. What tools and processes do they need to have a more engaged and empowered first line?

User Experience 93

User Experience Risk Management Compliance Regulation 93

PYMNTS

DECEMBER 13, 2018

In Rapid City, South Dakota, for example, MED5 Federal Credit Union (MED5 FCU) launched an upgraded website after collaborating with the FinTech OMNICOMMANDER , which works to provide CUs with a variety of online tools, including web design, social media and marketing services.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

NOVEMBER 15, 2018

Many of the economically vulnerable foreign workers who make up one of the most active user groups are reliant on unlicensed agents. We believe this remittance product will be a game-changer for millions of unbanked or underserved individuals across Southeast Asia,” said Reuben Lai, senior managing director for Grab Financial. “As

Regional 139

Regional User Experience Operations Security 139

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

NOVEMBER 25, 2019

In a feature story, Rich Wessels, treasurer for transportation management and logistics firm Transplace explains the “chicken-and-egg” dilemma logistics firms face when looking at the potential benefits of AP automation. Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes?

Security 130

Security Payments Google UX 130

PYMNTS

DECEMBER 3, 2019

“Business credit card issuers are doing a great job with relationship-building, getting the formula right on dedicated account management, customized reporting and digital tools. But they may have a blind spot when it comes to the product itself,” said J.D. Eika Invests In Corporate Card Innovation.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

SEPTEMBER 27, 2019

s Nationwide Building Society did not disclose how much it invested in BankiFi , but it did say that it’s support to the open banking FinTech comes as Nationwide plans to launch a business current account. The firm operates a platform to automate tax and financial management processes for gig workers, sole traders and contractors.

Payments 149

Payments Capital Taxes Lending 149

FICO

AUGUST 19, 2022

Worse, smelling blood in the water, venture capitalist are pouring record amounts of investment into the next generation of fintechs and insurtechs. So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Insight 1: Siloed data. Jim Neumann.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

APRIL 22, 2016

Case in point: Soundtrack Your Brand, which raised $11 million last week to provide retail stores with a music soundtrack service — not exactly the showcase for investor support of business FinTech. Platform Black also claims a zero default rate for FY2016.

Capital 100

Capital Security Software User Experience 100

Independent Banker

JANUARY 31, 2022

Here’s how community bankers, payments experts and fintech vendors suggest using the time to prepare. As community banks plan to take the solution to market, how they structure the customer-facing product will be central to the user experience and ongoing adoption. Photo by Traveler1116/iStock. By Colleen Morrison.

Community Bank 91

Community Bank Community Resources Fraud 91

NCR

JUNE 29, 2016

Wharton FinTech , the first student led FinTech initiative, has published two white papers on Millennials’ relationship with banks ( June 2015 and May 2016 ). Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices. Viacom Media Networks.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

MAY 11, 2017

The app, called Undutchly, is a video game in the spirit of “credit card roulette,” intended to help a group settle a restaurant bill. Instead of a roulette wheel, users’ card data is tokenized and tucked away in one of several hiding places on the screen. Eating Your Own Dog Food? . In 2015, U.S.

Innovation 143

Innovation Mobile ATM Tools 143

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. OpenPages 8.0

Regulation 70

Regulation Compliance Analytics System 70

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. The post Exclusive Interview with eSignLive’s Developer Community Manager appeared first on Finovate.

Community 15

Community Management Analytics Case Study 15

Fintech Labs Insights

MAY 26, 2017

ABN AMRO is the latest bank to choose Client Lifecycle Management solutions from Fenergo. ABN AMRO’s Helène Erftemeijer elaborated on the role Fenergo’s technology will play in helping the bank improve the user experience for its clients. “Fenergo is the technology platform that will underpin this initiative.”

Management 17

Management Innovation Compliance Capital 17

Fintech Labs Insights

AUGUST 24, 2016

It’s 2016, and the red hot fintech sector has evolved immensely since Finovate first launched 10 years ago. Next month at FinovateFall in New York, we’re going to see some things that, compared to 2007, seem like the way the Jetsons would manage their finances.

Fintech 12

Fintech New York UX Lending 12

Lex Sokolin

SEPTEMBER 3, 2020

These gears of computational machine enable core banking, portfolio management, risk assessment, and underwriting in the guise of various companies. You would not be able to design this user experience, nor this attention platform without a technology footprint that began with cloud computing and the Internet.

blockchain 52

blockchain Software Capital Technology 52

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

NCR

APRIL 16, 2018

In the Gulf region, banks are competing to offer a next-generation digital experience to millennials and the even younger ‘Gen Z’ – groups that take digital services for granted. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

SEPTEMBER 10, 2018

Fraudsters can take advantage of the fact that authentication is all over the map,” Nolte said, “especially if they manage to intercept legitimate calls. Fraudsters spend all kinds of time pretending to be groups they aren’t — the IRS, the bank, the head of a lottery organization. Consumers will ultimately choose,” Nolte said.

Cards 102

Cards Mobile Security User Experience 102

Fintech Labs Insights

FEBRUARY 21, 2017

Interview with George Karamanoglou, Riverbed ‘s Director of Advanced Business Solutions: Where did you start your career and how did you gain the experience needed to run the tech side of your company? I have over twenty years’ experience with leading suppliers and consumers of advanced application operations technology.

New York 15

New York User Experience Resources Technology 15

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 10, 2020

And while it didn’t quite hit the worst-day-ever lows that the Dow managed, the day did make the index’s top 10 most down days. What will happen to all those firms that built a new take on financial services around a slick app, a better and faster onboarding users experience? The S&P 500 took at 7.6

Marketing 236

Marketing Fintech Bitcoin Apple 236

Fintech Labs Insights

MARCH 21, 2016

The funds come from Ariel Lüdi (former CEO of hybris software), Peter Stalder (former CTO of finnova AG), and investment group Zirkonia. A group of investors from investiere.ch states it invested because the demand for Qumram’s services is growing, the company holds a good reputation, and it has a strong management team.

America 12

America social media User Experience Software 12

Fintech Labs Insights

FEBRUARY 14, 2017

The technology is geared toward millennial and Generation Z customers, the company explained from the Finovate stage last week, to deliver a user experience that incorporates emotion, creativity, and logic into financial decision-making. “Our technology, however, is an invitation to active discovery.”

Digital Banking 20

Digital Banking User Experience Millennials System 20

Fintech Labs Insights

FEBRUARY 22, 2016

Whether in service of greater security or lesser friction in e-commerce – or both – companies are busy leveraging sound and voice to improve the user experience in fintech. One of the biggest stories at FinovateEurope last month was the popularity of voice as a technical tool.

San Jose 12

San Jose Payments User Experience Online 12