PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

DECEMBER 18, 2020

Not all restaurants are succeeding in their drive to convert these new, digital-first consumers, however: Some restaurants may be overestimating customers’ interest in technologies like in-store kiosks and overlooking features that could help drive customer spend even more. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. You can download it HERE.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Perficient

OCTOBER 29, 2020

Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. But while Quibi was aiding users’ ability to watch TV, it was hampering access in other ways. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

SEPTEMBER 30, 2020

Another rule of thumb that merchants can follow to optimize their user experience is to provide digital features that can help support an ecosystem of connected experiences.

Report 230

Report Retail United States Online 230

Abrigo

FEBRUARY 8, 2022

You might also like this downloadable Customer Due Diligence Checklist. DOWNLOAD . Takeaway 1 NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions. NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions.

Compliance 195

Compliance Training Regulation Fraud 195

PYMNTS

JANUARY 22, 2020

Stock content provider Shutterstock made disbursement innovations to satisfy its more than 1 million contributors, noted Vice President of Content Operations Paul Brennan in a recent interview with PYMNTS. The company is always on the lookout for technologies or payment trends that could further enhance contributor loyalty, he added.

Mobile 130

Mobile Online Tools User Experience 130

PYMNTS

SEPTEMBER 28, 2017

If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. . Over the course of the past month, several providers seemed to answer that call, debuting new services and features that utilize and integrate AI technology. .

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

SEPTEMBER 27, 2017

No matter how impressive new technology is, its fate often lives and dies with consumer adoption. After all, if no one wants to use a new piece of tech, it doesn’t matter how groundbreaking an innovation it might be — it probably won’t be around for long. Bank of America’s research is not limited to working with Samsung, though.

America 133

America Samsung Security Apple 133

PYMNTS

DECEMBER 26, 2016

For years, mobile payment providers had been pushing solutions for mobile pay in-store, but a few things were not there yet: mobile adoption, mobile technology and consumer sentiment. Levi’s is innovating with fashion, encouraging consumers to shop in-store with their mobile phones. Download the eBook.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

APRIL 19, 2017

The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. Sagar won Academy Awards in 2010 and 2011 in the field of scientific engineering for his accomplishments with facial motion technology. An Oscar-Worthy Banking Solution?

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

APRIL 3, 2018

In an interview with PYMNTS, Domach said that “we are very early in the journey with voice technology, especially when it comes to final financial technology.”. If a consumer doesn’t know that they can [make a] payment or do a transfer or put a hold on a card, the value of the technology just goes down,” he noted.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

JUNE 2, 2016

To learn more about the different obstacles retailers have faced, and what lies ahead, PYMNTS interviewed Dax Dasilva, CEO of Lightspeed, a company that helps businesses embrace EMV and other payments innovations with cloud-based systems that integrate in-store and online sales into one omnichannel database. About the Tracker.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

MARCH 1, 2017

The retail landscape is changing fast in the face of new technologies and shifts in buyer behavior and consumer demand. Founded in 2010, the company offers a SaaS-based subscription technology platform and builds tools for brands and merchants looking to add subscription services to their retail repertoire.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. Bank, host hackathons to motivate the developer community to build these tools. In 2015, U.S.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

JULY 1, 2016

Alexa, the voice-activated ecosystem from Amazon that allows consumers to engage with devices in a natural, seamless manner, represents the cutting edge of integrated technology. It was this broad potential for IoT innovation that inspired the PYMNTS 2016 Alexa Challenge. The (unobstructed) sound of innovation.

Report 102

Report Technology Innovation Mobile 102

Insights on Business

AUGUST 28, 2019

One of the privileges of the innovation team is that we get to evangelize concepts that are poised to reshape how our business will function. While fundamentally an architectural paradigm, technology designed as microservices has the potential to change both the way clients use the tools at their disposal and shift the way they do their jobs.

Management 87

Management Risk Management Resources Analytics 87

PYMNTS

DECEMBER 26, 2016

In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust. With this in mind, financial institutions have invested heavily in biometric authentication user experiences.

Mobile 109

Mobile Payments eBook User Experience 109

Insights on Business

AUGUST 28, 2019

One of the privileges of the innovation team is that we get to evangelize concepts that are poised to reshape how our business will function. While fundamentally an architectural paradigm, technology designed as microservices has the potential to change both the way clients use the tools at their disposal and shift the way they do their jobs.

Management 70

Management Risk Management Resources Analytics 70

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Ensuring that the shopping experience goes smoothly for the customer is an essential part of the transaction. According to the most recent data from the U.S.

Tools 122

Tools Retail Payments US 122

Lex Sokolin

OCTOBER 14, 2020

We think that Wells Fargo, and Bank of America, and the Federal Reserve, and the rest of “them”, whoever “they” are, are centralized monoliths running on papyrus and holding back innovation. The media industry has been able to deploy a business model that uses the Internet to deliver a better user experience when bundled with the law.

Lending 52

Lending User Experience Google United States 52

PYMNTS

JUNE 7, 2017

In addition to a barcode scanner, the device is also equipped with voice-recognition technology that enables users to add items to their shopping list using voice commands. According to some reports, the market for smart waste technology is expected to grow from $57.6 million in 2016 to as much as $223.5 About The Tracker.

Management 108

Management Online Marketing Samsung 108

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. So we can actually build the bank of tomorrow based on the technology of today.”. The L-word and a banking app?

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

William Mills

MAY 11, 2016

Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JUNE 18, 2020

About half of European eCommerce sites use IP recognition technology, for example. IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations. About The Index.

UX 159

UX Data United States Study 159

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. And, by basing its offering on digital technology, NUMBER26 can offer more features than large, slower-moving institutions.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Fintech Labs Insights

JANUARY 27, 2016

That’s the goal of SaleMove , the company that has built a platform that enables businesses that sell services – banking, mortgage, insurance – to provide an online user experience that exceeds the in-person version. “Early adopting, innovative companies are thinking about this. ” The Future.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

APRIL 8, 2019

Card Payouts is a card-based, front end user experience that integrates with treasury banks’ existing infrastructure. Treasury banks participating in the pilot can enable their business clients to download the Card Payouts app from the NetSuite SuiteApp store. Affirm also welcomed some new members to its team.

Data 100

Data Payments Cards San Francisco 100

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect?

Mobile 100

Mobile Samsung Payments Apple 100

William Mills

SEPTEMBER 7, 2016

Their technology is basically a card with a built in computer that lets the holder to change a credit card to a different type of credit card, or perhaps even a debit card. Perhaps there is a big bank in Canada that has embraced their technology. How can you preserve the digital user experience? No other app does that.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JANUARY 8, 2019

Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next. The phone, watch, and medical device innovation. Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next. Get the 76-page APPLE IN HEALTHCARE Report.

Apple 78

Apple Data Industry Study 78

PYMNTS

FEBRUARY 26, 2016

As new payment mechanisms and advancing technologies continue to enter the payment landscape, the point of sale can sometimes become a very complex place for both merchants and consumers. PYMNTS: What major trends or innovations do you see coming down the pipeline that are impacting the POS space specifically?

Software 100

Software Retail System Data 100

PYMNTS

MAY 26, 2016

It’s easy to think about commerce and wearable technology and immediately picture consumers swiping their connected devices – be it bracelets, smartwatches, rings, wristbands, etc. – The solution will include both hardware and software to extend the capability and efficiency of retailers through the use of wearable technology.

Software 104

Software Analytics Retail Payments 104

CB Insights

OCTOBER 4, 2018

Download our 78-page report on the future of the blockchain. Facebook began its first exploration of blockchain in mid-2016, when the company reportedly tasked a single corporate development staffer with investigating blockchain technology. This seamless user experience gives the company even more user data for targeted advertising.

cryptocurrency 78

cryptocurrency blockchain Groups UX 78

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. This patented solution also effectively reduces the deployment and maintenance overheads typically associated with 2FA technology solutions offered in the market.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JANUARY 19, 2017

PYMNTS recently spoke with Adam Anderson, Q2’s chief technology officer, about the company’s new solution and how better data insights can help community institutions better serve their customers. These changes are enabling community banks to take innovative approaches to data to improve business operations. About The Tracker.

Data 100

Data Community Bank Community Digital Banking 100