PYMNTS

DECEMBER 9, 2020

Managing credit risk used to be a reactive process. Bank customers would fall behind on their payments, and their banks might react by imposing fees or having a case manager work with them to bring their accounts back up to speed. To learn more about how banks can build an effective AI adoption strategy, download the playbook.

How To 245

How To Management Report Strategy 245

PYMNTS

MARCH 2, 2020

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . According to the latest edition of the Innovation Readiness report, only 22.3

Innovation 222

Innovation Data System Mobile 222

Abrigo

APRIL 19, 2016

banks incorporate “responsible innovation” as they adapt quickly to these advances, but what exactly does that mean? In a recent whitepaper (download), the regulator outlined the general approach it will take as it evaluates innovative products, services and processes that OCC-regulated banks may offer or perform.

Innovation 150

Innovation Fintech Risk Management Community Bank 150

PYMNTS

JANUARY 27, 2020

The solution uses automated technology to categorize and codify relevant data from these documents in real time, thereby trimming the time employees and expense managers need to sort through them. To learn more about these and other recent headlines, download the Playbook and read its News and Trends section. About The Playbook.

Management 160

Management Taxes Tools Metro 160

PYMNTS

JANUARY 28, 2020

The total number of CUs in operation declined from 6,743 in 2015 to 5,390 as of 2019, but the total number of CU members increased over the course of the decade from 89.3 One such innovation comes from credit union service organization (CUSO) PSCU , which recently released a desktop automation system to optimize CU call centers.

Innovation 155

Innovation St. Louis Fraud United States 155

PYMNTS

SEPTEMBER 14, 2017

One of the key reasons for the complicated relationship – the term “frenemies” comes to mind – is that FinTech newcomers are demonstrating innovative approaches to traditional banking practices, including financial management services and money transfers, while older banks tend to be wedded to older systems.

Innovation 191

Innovation Lending Fintech Bitcoin 191

PYMNTS

NOVEMBER 14, 2019

Sports are big business around the globe, so it comes as no surprise that retail innovation constantly takes place within that industry, and in combination with payments. The company assigns a manager to oversee operations at each site as well as food runners if the venue’s staff cannot handle delivery.

Mobile 129

Mobile Innovation San Jose Iowa 129

PYMNTS

SEPTEMBER 20, 2018

As a result, there is no industry standard for how to manage inter-business payment flows, and companies are usually forced to expend precious time collectively negotiating just to settle their bills. With spiking investments in digital payment solutions, the B2B sphere appears to finally embrace innovation. We may soon have an answer.

Innovation 124

Innovation Payments blockchain Technology 124

Perficient

DECEMBER 14, 2020

Crisis response, maintaining safe and operational working conditions, mitigating supply chain disruptions, maintaining liquidity, and deftly responding to shifts in the market have emerged as key focus areas for all businesses. Want to learn more about how you can leverage the cloud to make your business more resilient?

Technology 348

Technology Trends Software Resources 348

PYMNTS

APRIL 4, 2019

But with new restaurants also come new or expanded digital initiatives – part of the overall trend, documented by PYMNTS research, of QSRs getting smarter about eCommerce and mobile tech, even as restaurant managers and customers often have differing views about which service and payments innovations work best. Mobile Ordering.

Innovation 136

Innovation National Mobile Trends 136

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. For more insights, read the 2023 Trends Report and download the FICO World presentation at the FICO Resource Center.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

DECEMBER 15, 2020

Our research revealed that operating costs, manual processes and process speed are the top three AR challenges. Firms that utilize a high degree of automation for managing AR processes enjoy shorter DSO as they do not have to struggle with the challenges associated with manually managing AR processes. We also found that 44.4

Study 277

Study Payments Maine Technology 277

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

FICO

JANUARY 12, 2022

I recently sat down with Sidhartha Dash, Research Director at Chartis Research, for a conversation about the technology and trends in enterprise fraud management. Should you centralize or converge fraud and financial crimes operations and technology? The Future of Enterprise Fraud Management. Video Discussion : 2:15-7:30).

Fraud 52

Fraud Technology Management Trends 52

PYMNTS

MARCH 16, 2017

Rather than jumping on the custom app development bandwagon that often performs poorly due to lack of consumer downloads, businesses have been increasingly making the move to partner with Facebook’s Messenger chatbot. Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

JUNE 19, 2020

Merchants looking to expand their operations at home and abroad must be able to support their customers’ preferred payment methods, but doing so is no easy feat. There are ways to effectively manage these logistical issues, however. For more information on these stories and other payments orchestration headlines, download the Playbook.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

DECEMBER 28, 2020

The pandemic has cost more than 300,000 lives in the United States alone, and it has also challenged many institutions — such as credit unions (CUs) — that were never designed to operate on a primarily remote basis. The new cloud-based system can help FIs manage loans from origination and review to renewal and modification.

North Carolina 197

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PYMNTS

MARCH 20, 2020

The coronavirus pandemic — and the resulting push for consumers to stay home and practice social distancing — has prompted many restaurants to halt table service and put new focus on eateries’ abilities to manage and fulfill delivery orders. Bamboo Asia Develops Inventory Management System To Coordinate Restaurant Supplies.

Software 174

Software New York City Ohio Management 174

PYMNTS

FEBRUARY 14, 2019

percent use data mining, and nearly 60 percent use business rules management systems (BRMS), making them the most commonly used learning systems. They tend to throw everything into fighting fraud, while putting significantly less effort into enhancing customer-facing operations, like payment services. Today, nearly 70.5

Fraud 173

Fraud Study System Innovation 173

Perficient

OCTOBER 20, 2020

Investing in advanced supply chain automation and intelligent order management (OM) systems will not only improve how your organization fulfills against extreme demand but also serves your consumers more effectively in the end. The Business Impact of Outdated, Manual Systems.

System 324

System How To Customer Experience Meeting 324

PYMNTS

AUGUST 19, 2020

This manual system has been a source of frustration for both workers and their employers for years, but the pandemic has exacerbated the systems’ deeper flaws and served as a catalyst for a wave of spend ma nagement innovation. For more on these stories and other recent headlines on everyday spending, download this month’s Playbook.

Cards 233

Cards Exercises United States System 233

PYMNTS

MAY 15, 2019

To maximize call centers’ capabilities and efficiency, operators are turning to a host of tools and technologies, including voice recognition and artificial intelligence (AI). Despite these new innovations, call centers continue to face difficulties, and are often targeted by fraudsters. How AI is Making Call Centers Smarter.

Google 183

Google Innovation Security Operations 183

PYMNTS

FEBRUARY 5, 2020

Cloud financial management provider Sage Intacct is one company seeking to leverage APIs to better serve SMBs. recently, with the technology connecting business clients to third-party cost management services and more. To get the full scoop, download the Tracker. Around The B2B API World.

Payments 195

Payments Charlotte Survey System 195

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JULY 26, 2018

To mitigate these costs and meet the growing customer demand for newer, faster payment options, global travel companies are gearing up to undergo a fundamental restructuring of their payment systems and begin their innovation endeavors. Eighty-two percent of travel companies innovate to combat the loss of customers.

Data 100

Data Payments Study Innovation 100

PYMNTS

OCTOBER 2, 2020

This puts pressure on merchants to find ways to make their operations PCI compliant, and fast. Many firms are turning to payments orchestration providers, equipped with tokenization and data vaults, to help manage their compliance operations. The global tokenization market is even expected to reach $6.8

Compliance 243

Compliance Data Report Meeting 243

PYMNTS

AUGUST 4, 2017

In late July, the Federal Reserve Faster Payments Task Force released its much-anticipated report on how to strengthen and operate the U.S. However, if recent developments in the financial services industry are any indication, innovation waits for no institution, company, agency or, for that matter, Fed report. faster payments system.

Community Bank 116

Community Bank Community Innovation Millennials 116

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

SEPTEMBER 13, 2017

But, because these solutions — like Bitcoin — are largely untested, many traditional banks are wary of investing in companies that operate in the space. Here’s a snapshot of some recent notable B2B API news: For many smaller merchants, fear is very much a factor when it comes to globally expanding their operations.

Strategy 190

Strategy Report Lending Fintech 190

PYMNTS

JUNE 4, 2019

In the old days, forged checks were the biggest problems that bank fraud departments had to manage. Today, financial institutions (FIs) face a barrage of cyberattacks from hackers operating around the world, continuously shifting their tactics. What’s more, only 12.5 percent of fraud specialists use AI, while 92.5

Fraud 195

Fraud System Study Comparison 195

FICO

APRIL 2, 2018

The Supply Chain Management Association (SCMA) runs an annual inter-university competition in Canada that exposes students to the real-world supply chain challenges, including international trade regulations and export tariffs. The post Supply Chain Management: Empowering the Future appeared first on FICO.

Management 72

Management Analytics Baltimore Community 72

PYMNTS

DECEMBER 6, 2019

West recently spoke with PYMNTS about how the chain supports ordering innovations and examines customers’ preferences to improve future experiences. . “In In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. . Real Ingredients Meet AI.

Strategy 130

Strategy Innovation Digital Strategies System 130

Abrigo

OCTOBER 21, 2020

He does not expect this trend to stop but we are seeing some interesting innovations from student housing and lodging operators around college campuses. . To see more details on these loss rates, download our report here or contact info@trepp.com. Credit Risk Management. Credit Risk Management. CRE Lending.

Marketing 312

Marketing Lending Risk Management Retail 312

PYMNTS

JANUARY 17, 2020

Healthcare companies with legacy accounts receivable systems often fear that modernizing software will interrupt their ability to access and manage existing accounts. To find out more about these and the rest of the latest headlines, download the Tracker. Oscar Health’s Technology-First Focus For Accelerating B2B Healthcare Payments.

Payments 144

Payments Tools System Software 144

PYMNTS

FEBRUARY 18, 2020

Some operations like Chipotle are even rolling out store designs that feature pick-up windows to let order-ahead diners collect their items without having to enter the restaurant. Kitchens must figure out ways to reduce their operational costs so that they can provide these compelling prices. Find this story in the Tracker.

Millennials 232

Millennials Trends Strategy United States 232

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. But experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

PYMNTS

JULY 31, 2017

The Tracker is a bimonthly report showcasing the most significant developments reshaping the credit union market, with attention paid to the biggest partnerships and acquisitions in the industry, notable tech innovations and the shifting regulations that could drastically change how these institutions operate.

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Report Innovation Regulation National 114