Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Perficient

FEBRUARY 25, 2021

Digital design systems that seamless blend the physical and digital worlds, coherent governance policies and dedicated CX champions are all crucial to consistent delivery. Avoid competing priorities by clearly mapping KPIs to customer expectations, and by identifying potential conflicts in the measurement system.

Meeting 309

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Perficient

JULY 27, 2020

This includes where you are as a business, what the marketplace looks like and what systems you have in place. How does that align the new or refined business strategy. This should include ideas or plan on experience, operations, and technology. Our Digital Strategy team has a great approach in this with Now, New, Next.

Strategy 332

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PYMNTS

SEPTEMBER 30, 2020

The wave of digitization that has picked up incredible speed in banking over the past half year isn’t strictly a new trend, Randy Piatt , head of product solutions for Ondot Systems , told PYMNTS. To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

Perficient

JUNE 8, 2020

When cities went into lockdown and businesses scrambled to understand how and IF they could operate, we published a series that discussed what businesses should consider to address immediate, midterm, and long-term impacts of the pandemic. Think about how your business reacted to operational impacts, customer reactions, and employee needs.

Operations 452

Operations Course Examples US 452

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

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PYMNTS

JULY 28, 2020

Their hesitancy isn’t without reason: CFOs and finance teams can find it a monumental task to overhaul manual systems and processes that have been in place for years — and understanding the first step to B2B payments digitization can be a dizzying task. Not so, says Meitra Aycock , senior vice president of operations at Comdata.

Payments 176

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PYMNTS

JANUARY 11, 2021

While the trend of corporate treasurers seeking ways to enhance the global visibility of bank accounts and payment flows was clearly there well before the pandemic, said Georgakopoulos, what changed was a sense of urgency from clients to move to a digital environment with a renewed focus on guiding their organizations through the volatility.

Payments 198

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Jeff For Banks

NOVEMBER 28, 2014

And sometimes, we bankers fall into the trap of not considering our operating expenses as strategic investments. One of the ten is "not considering operating expenses as strategic investments". of all operating expenses. million/year, or 4% of total operating expenses, on data processing (not including personnel).

Digital Strategies 93

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Perficient

SEPTEMBER 10, 2020

With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. The stakes are too high to stay behind the pack for too long. Innovation Sparks.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

DECEMBER 5, 2019

Fellow fast food chain KFC , meanwhile, is adding automation to its kitchen operations in the United Kingdom and Ireland. Several QSRs are turning to customer relationship management (CRM) systems in an effort to both improve customer relations and boost their bottom lines. Deep Dive: Enhancing Customer Service With CRM Tools.

Innovation 131

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PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks introduced a new staffing and scheduling system to optimize labor allocations, based on partner preferences and predictive analytics. In fiscal year 2019 in the U.S., during the summer.

US 100

US Digital Strategies Training Customer Experience 100

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? It is important that banks do everything they can to acquire strengthened cybersecurity systems so that they can prevent and address risks and live attacks more effectively. Another factor to consider is enhancing security. The way forward.

Video 97

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PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. Boosting Profits With A Well-Designed System. As Evers pointed out, companies that do this can actually increase profits by up to 60 percent “just by simplifying the business operations.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S. Terms of the deal were not disclosed.

Fintech 108

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PYMNTS

DECEMBER 5, 2019

Mastercard powers the digital GrabPay Card, which offers a seamless payments integration for users as well an expanded rewards system, with a limited promotion giving up to 10x GrabReward points for each dollar spent. Cash flow issues can put a wrench in a business’ operations. 5) and the Philippines during Q1 of next year.

Cards 131

Cards New York City Payments New York 131

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

Cisco

MAY 5, 2021

Cisco’s guiding principle is to deliver architecturally integrated platforms that enable institutions to build resilient digital businesses – and with the inclusion of imimobile we’re as excited as our customers to build next generation client interaction systems with them. Futureproof your CX strategy.

Customer Experience 126

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PYMNTS

APRIL 14, 2017

Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” From an ACH networks standpoint, noted Estep, innovation may be “skinny,” but operations are ubiquitous, connecting all the bank accounts in the United States.

Payments 105

Payments United States Innovation System 105

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

OCTOBER 31, 2016

One is the “digital by default strategy” through which issuers are able to auto enroll cardholders through their banking applications, a process that Banga said “drives scale for us.” As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. In financial services, digitization has dramatically broadened the data pool.

Data 100

Data Management Analytics Compliance 100

PYMNTS

SEPTEMBER 10, 2019

Start with the prior statement that hard currency — the kind that sits in banks, backed by central banking systems and is universally accepted — is not going anywhere, and the stage is set for a continued reinvention of the ATM. “We But it is important that ATMs are embedded in the digital strategy of the bank, too.”.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. PNC Advances $11.6B BBVA Record Purchase Deal.

Mobile 160

Mobile Strategy Google Innovation 160

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy.

Online 179

Online Payments User Experience How To 179

PYMNTS

OCTOBER 11, 2019

As 2019 is winding down, Walmart is again making the headlines with ModCloth and Bonobos, but this time around it is because of efforts to rein in that big digital expansion some. Earlier this year Jet.com — which has been functioning as a largely separate shop from Walmart — was folded into existing eCommerce operations. operations.

Leadership 100

Leadership Apple Branding Retail 100

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Now, its system automatically moves and sorts those documents. “So,

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

JULY 20, 2020

Through our work with health systems around the country, we see this disconnect often. Our suggestion: Before you invest in digital solutions, create robust healthcare personas. At their core, personas should inform branding, design, content, and business requirements for any new digital application. Ready to learn more?

UX 332

UX Meeting Groups Data 332

Celent Banking

JANUARY 25, 2016

There´s the Surface 4 and others that are starting to seriously go after the laptop market with a full operating system and keyboard, but the best-selling tablets on amazon are all those with small screens and cheap price tags.

Resources 100

Resources Mobile Strategy Digital Strategies 100

Gonzobanker

MAY 31, 2019

Track the number of times borrower, loan and credit data information are entered and in what media/system. This exercise will reveal not only the number of times the same element is rekeyed in disparate systems, but also the number of times these elements may actually increase. year over year when manual processes are not addressed.

Lending 126

Lending Community Bank Community Data 126

FICO

MARCH 28, 2023

Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. Feature generation and profiling facilitates an advanced data infrastructure for AI-enabled, digital business operations. Banks need insights that help them meet customers where they are in life.

How To 52

How To Analytics Data Strategy 52

PYMNTS

DECEMBER 15, 2017

Rather, Cozzo said, Mastercard’s research shows they are cobbling together a financial management system across many different platforms and apps. And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target?

Millennials 134

Millennials Management Cards Security 134

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Moving towards digitalization .

Training 56

Training System Digital Strategies Leadership 56