PYMNTS

MAY 12, 2020

The surge crippled state labor department websites, made phone lines unreachable and delayed unemployment payments as some dealt with obsolete computer systems. In addition, Google is using its cloud technology to upgrade the state agencies’ website capacities and automate the claim-filing process, he added.

Rhode Island 187

Rhode Island Google Kansas Illinois 187

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

OCTOBER 22, 2020

In today’s top news in digital-first banking, Unifimoney is joining forces with Nium for real-time money transfers, while Volante Technologies has landed Grupo Financiero Banorte as a new client to modernize cross-border payments. Volante Lands Deal to Modernize Banorte’s Cross-Border Payments Systems.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

Perficient

JULY 27, 2020

This includes where you are as a business, what the marketplace looks like and what systems you have in place. How does that align the new or refined business strategy. This should include ideas or plan on experience, operations, and technology. Think about more than technology. Ideas: What is your vision?

Strategy 332

Strategy Course Digital Strategies Technology 332

Gonzobanker

JULY 6, 2021

Three winning core strategies to accommodate any financial institution’s budget, business case, and future vision. It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Legacy software stinks, but what’s a banker to do?

Strategy 156

Strategy System Risk Management Technology 156

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

SEPTEMBER 30, 2020

The wave of digitization that has picked up incredible speed in banking over the past half year isn’t strictly a new trend, Randy Piatt , head of product solutions for Ondot Systems , told PYMNTS. To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. In addition, intentionally, these analytic technologies deliver limited set of visualization capabilities as relevant to the analyst users.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

MAY 21, 2019

Bundesbank, Germany’s central bank, said increased use of financial technology in the country could present regulators with their biggest hurdle since the financial crisis, according to a report by Bloomberg. “We The main cause for the shift, according to EHI, was a 4 percent increase in sales from Germany’s debit card system, to 30.1

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

SEPTEMBER 23, 2020

That left FIs scrambling to “rapidly figure out how to get that same emotional and engagement outcome when the possibility of face-to-face is virtually nonexistent,” Randy Piatt , head of product solutions at card technology firm Ondot Systems , told PYMNTS in a recent conversation.

Cards 283

Cards Meeting Mobile Digital Strategies 283

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

JANUARY 2, 2020

Today, CO-OP Financial Services Chief Technology Officer Pam Brodsack said, a customer can do that — and a whole lot more — from within the confines of their mobile app from just about any place on earth due to the power of application programming interfaces (APIs). . Consumers need real-time access to their data.

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Technologies like artificial intelligence (AI) and machine learning are making personalisation at scale possible.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. It’s not just one-touch technology that matters, either. Innovation Sparks. So does better customer engagement.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

JUNE 15, 2020

The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers. The pandemic has exposed digital divides across the economy.

Innovation 209

Innovation Tools Dallas Mobile 209

Cisco

MAY 5, 2021

Cisco’s guiding principle is to deliver architecturally integrated platforms that enable institutions to build resilient digital businesses – and with the inclusion of imimobile we’re as excited as our customers to build next generation client interaction systems with them. Multi-channel orchestration with individual channel APIs.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

APRIL 14, 2017

Technology underpins everything these days. Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Technology both hinders and offers paths into the future,” she noted.

Payments 105

Payments United States Innovation System 105

PYMNTS

NOVEMBER 12, 2019

AP automation is a popular target of corporates’ digitization strategies today, and according to new data released last week, researchers expect this industry to flourish at a compound annual growth rate of 11 percent between 2019 and 2024 — hitting a $3.1 billion valuation. Vendors Key to Billtrust’s BPN Adoption.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

JULY 16, 2020

.” V-cards can support this effort as they offer a fully digital workflow to generate a one-time-use card number that can be used to quickly and securely make a payment without human intervention. There are several strategies finance and AP teams can take to migrate as much spend as possible to v-cards. Strengthening Cash Flow.

Strategy 171

Strategy Cards Tools Payments 171

PYMNTS

DECEMBER 5, 2019

Mastercard powers the digital GrabPay Card, which offers a seamless payments integration for users as well an expanded rewards system, with a limited promotion giving up to 10x GrabReward points for each dollar spent. Grab is introducing Asia’s first numberless card in batches, with Singapore rolling out on Thursday (Dec.

Cards 131

Cards New York City Payments New York 131

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks invested in partners by allocating additional store labor, increasing store-level training and simplifying in-store tasks, often with new technology. In fiscal year 2019 in the U.S.,

US 100

US Digital Strategies Training Customer Experience 100

PYMNTS

SEPTEMBER 2, 2020

Instead, consumers have indicated a strong preference for low-touch or no-touch systems. Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience. That’s why the industry is “focusing on the idea of no-touch experiences,” she said.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

MAY 27, 2020

But while there are many tools at entrepreneurs’ disposal to make the shift, it can still be difficult to draw the most logical and frictionless roadmap to business model digitization that will alter the course of many small businesses’ futures long after the pandemic. ” A Digitization Strategy. .

Online 179

Online Payments User Experience How To 179

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. One technology startup, Devo, secured $25 million for its products and services in this market.

Data 100

Data Management Analytics Compliance 100

PYMNTS

AUGUST 13, 2020

Technology and consumer demand have been moving payouts toward digital in recent years, and well over half of consumers receiving a payout want an electronic option,” she said. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

Bobsguide

AUGUST 7, 2022

Finastra has played an important role in our Treasury systems journey and we look forward to our continued collaboration to drive the digital treasury of the future.”. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

Jeff For Banks

NOVEMBER 28, 2014

Whatever that strategy may entail, could you not find the resources to fund it? We have seven people in Deposit Ops, and need a new piece of technology or another person and therefore must increase our budget by 7%. Or is our digital strategy champion hyper-focused on installing ATMs that are ADA compliant?

Digital Strategies 93

Digital Strategies Strategy Operations Seattle 93

Independent Banker

OCTOBER 31, 2021

started developing its digital lending platform about three years ago—and the bank is really glad it did. The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer.

Lending 91

Lending Community Bank Community North Dakota 91

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. How Decision Platform Technology Drives Agility. Using Technology to Make Decision-Making Personal. Decision Platform Know-How Makes Winning Customers Personal.

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

NOVEMBER 1, 2017

. “We are executing well on our strategy and are pleased to deliver another quarter of record results,” said Banga. Our investments in technologies like biometrics, tokens, encryption and artificial intelligence are redefining the way both consumers and transactions are protected.” ” By The Numbers.

Cards 122

Cards Security Branding Florida 122