The Banker Technology

MAY 31, 2018

Olga Dergunova, VTB Bank’s deputy president, hails a new era of co-operation in Russia’s banking industry, not just bank-to-bank but bank-to-fintech and, importantly, bank-to-regulator. Joy Macknight reports.

Digital Strategies 28

Digital Strategies Operations Strategy Regulation 28

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

DECEMBER 15, 2020

Gojek , a Southeast Asian super-app operator, is rolling out a new point-of-sale (POS) device, GoBiz Plus, for all-in-one purposes for micro and small- to medium-sized businesses (SMBs) in Indonesia, according to a report from TechInAsia. The company said its services have aided over 900,000 retailers to access digital operations.

System 169

System Payments Digital Strategies Regional 169

PYMNTS

JUNE 19, 2020

Merchants looking to expand their operations at home and abroad must be able to support their customers’ preferred payment methods, but doing so is no easy feat. The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

JULY 14, 2020

The resurgence of the COVID-19 has delivered a crippling blow to many small businesses, The New York Times reported. On June 26, the owner of Krank It Karaoke in Wichita Falls filled the frozen margarita machine, spent $1,000 for masks and hand sanitizer as he prepared for the weekend rush, The Times reported.

Wichita 146

Wichita Texas New York Florida 146

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. It’s not that banks don’t want to go more digital and mobile, he said. And as PYMNTS has reported , P2P services such as Venmo and Zelle continue to grow and expand into new and value-added services.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

MARCH 20, 2018

The Boston Consulting Group (BCG) has released a new report that suggests corporate bankers may be able to halt shrinking profits through digital transformation. The trend is even worse among Western European FIs, with shrinking profits prevalent among 57 percent of institutions in this region, reports said.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

OCTOBER 7, 2019

The Wall Street Journal is reporting that a few dozen are being laid off in the company, which has about 600 employees. Walmart has begun the process of letting go of some of those acquisitions, and earlier in the year it folded Jet.com into already existing operations. 7) in the light of continued losses by its parent company.

Online 100

Online Retail Digital Strategies Branding 100

PYMNTS

NOVEMBER 7, 2019

Alibaba Group’s logistics operator is partnering with Pochta Russia and Aviastar-Tu to launch direct China-Russia cargo delivery flights, Reuters reported on Thursday (Nov. Alibaba’s Cainiao logistics operator is leasing seven cargo planes to fly every day from China to Moscow, Yekaterinburg and Krasnoyarsk.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

PYMNTS

APRIL 29, 2019

As reported in Deal Street Asia , Ayala Chairman and Chief Executive Jaime Augusto Zobel de Ayala said the focus will be on companies in eCommerce, FinTech and healthcare. According to the report, Zobel de Ayala said during the annual shareholder meeting that the company would invest in startups with “scalable, innovative models.”

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

DECEMBER 8, 2020

Pushing Digital. Although Walmart didn’t respond to PYMNTS’ request for comment on its Mexican money remittance plans, the company's embrace of digital strategy, both in the United States and abroad, has been no secret. The World Bank recently reported that banks charged an average of 10.9 That’s higher than the 8.59

United States 174

United States America Guidelines Digital Strategies 174

PYMNTS

JANUARY 11, 2021

While the trend of corporate treasurers seeking ways to enhance the global visibility of bank accounts and payment flows was clearly there well before the pandemic, said Georgakopoulos, what changed was a sense of urgency from clients to move to a digital environment with a renewed focus on guiding their organizations through the volatility.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

OCTOBER 31, 2019

As Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks reported revenue of $6.75

US 100

US Digital Strategies Training Customer Experience 100

PYMNTS

APRIL 2, 2019

In a blog post, Tom Ward, senior vice president of digital operations at Walmart, said the retailer is building platforms with partners including Google to help customers shop via voice. Starting in April customers can say “Hey Google, talk to Walmart” and the Google Assistant will add items directly to their Walmart Grocery cart.

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

AUGUST 13, 2020

consumers don’t exactly love the paper check — roughly 38 percent report that they’ve stopped using them entirely, and that shoots up to almost 50 percent when talking about millennials. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

JANUARY 20, 2020

and laid off 350-400 workers, Livemint reported Sunday (Jan. The layoffs affected sales, product development, marketing and ground operations and took place over the last few months, two sources said. By 2018 the company had 500-600 employees developing digital assets for Retail 3.0. Amazon also acquired a 9.5 2,500 crore.

Groups 101

Groups Retail Digital Strategies Analysis 101

PYMNTS

MAY 5, 2020

A report from Tampa, among others, showed that few of the outlet stores took advantage. Inside the mall, patrons walked past dark and shuttered storefronts,” reported The Tampa Bay Times. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. Some wore masks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JUNE 5, 2017

Reuters reported that HSBC Holdings has linked up with AI startup Ayasdi, which makes its home base in Silicon Valley. The plan was disclosed by Chief Operating Officer Andy Maguire, said Reuters. That board is tasked with offering insight and guidance when it comes to HSBC’s digital strategy.

Compliance 117

Compliance Fintech Digital Strategies Strategy 117

Perficient

SEPTEMBER 10, 2020

With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

DECEMBER 5, 2019

Adoption of a potential public digital currency could reportedly be sped up if there are signs that people are using cash less than usual. In a feature story, Nicole West, Chipotle’s vice president of Digital Strategy and Product, discusses how the company’s digital ordering menu is just as essential as its restaurant menu.

Cards 131

Cards New York City Payments New York 131

PYMNTS

AUGUST 5, 2019

Rupert Murdoch-controlled Fox Corp is buying personal finance broker Credible Labs in a deal valued at $397 million, Reuters reported on Monday (Aug. This company is operating in a very large market and has the potential to do really well.”. Bell Potter analyst Damien Williamson told Reuters that Credible is valued at A$2.78

San Francisco 108

San Francisco Lending Digital Strategies Marketing 108

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. The new operation will cater to Russia and the surrounding countries of the Commonwealth of Independent States (CIS). It’s estimated to be worth about $2 billion.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

DECEMBER 5, 2019

Fellow fast food chain KFC , meanwhile, is adding automation to its kitchen operations in the United Kingdom and Ireland. In the Tracker’s Feature Story, Nicole West, Chipotle ’s vice president of Digital Strategy and Product, discusses how the company’s digital ordering menu is just as essential as its restaurant menu.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S. In addition, the company has partnerships in place with several banks.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. Financial Review reported that Athena aims to offer $1 billion in lending in its first year post-launch later in 2018. That data is culled from several different sources, said the report.

Fintech 101

Fintech Lending Groups Digital Strategies 101

PYMNTS

DECEMBER 30, 2020

The ongoing pandemic has forced credit unions to pivot toward digital processes as members and businesses alike tackle more of their banking-related activities remotely. Addressing Digital Adoption Challenges. Credit unions have experienced some growing pains during their digital transitions, however.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers. A Proving Ground For Innovation. “The

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

DECEMBER 22, 2020

Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Shake Shack reported that its Q3 sales were down 18 percent compared to the same period last year. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MARCH 24, 2016

“With five years passed since we first polled procurement’s global leaders, we saw an opportunity to delve into not only the historical development of the function but also to cast our minds forward to what the future could hold for procurement,” he said in his introduction to the report.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

DECEMBER 18, 2019

As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain. Laura Titas, the chain’s chief digital experience officer, pointed out per reports that check sizes are 20 percent larger now with mobile orders. The share of KFC orders made via drive-thru lanes is 65 percent.

Mobile 131

Mobile New York City Innovation New York 131

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Improved operational efficiency. Cloud is how they are getting there.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. Top Trackers and Reports. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. PNC Advances $11.6B

Mobile 160

Mobile Strategy Google Innovation 160

PYMNTS

MARCH 27, 2019

These are just some of the reasons why QSRs innovate — and how they are bringing digital technology into their operations: Seven in 10 QSR merchants — or 71 percent — indicated remaining competitive as a reason to innovate. Overall, the company reported better-than-expected earnings results for the fourth quarter.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

JUNE 15, 2020

Jackson said the pandemic accelerated changes that were already starting to appear in the industry, which had been one of the most resistant to digital disruption due to concerns that going online could disrupt profitable showroom operations.

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135