Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

PYMNTS

AUGUST 10, 2018

Nordstrom , the Seattle-based fashion retailer, has aggressively pursued changes in both its in-store presentation to customers and its drive to improve its omnichannel approach with changes to its digital operations. has done about $1 billion in mobile sales and had more than 800 million unique daily visitors to its site. “We

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. The company is also enhancing the mobile device workers use on the floor.

Innovation 209

Innovation Tools Dallas Mobile 209

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130

Strategy Innovation Digital Strategies System 130

Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

PYMNTS

NOVEMBER 7, 2019

Alibaba Group’s logistics operator is partnering with Pochta Russia and Aviastar-Tu to launch direct China-Russia cargo delivery flights, Reuters reported on Thursday (Nov. Alibaba’s Cainiao logistics operator is leasing seven cargo planes to fly every day from China to Moscow, Yekaterinburg and Krasnoyarsk.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MARCH 24, 2016

Coupled with internal factors — like pressures from CFOs to reduce operating costs — the CPO today is facing monumental challenges but also the opportunity to rise as a strategic part of the overall enterprise, Umbenhauer explained. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies social media 100

Perficient

OCTOBER 29, 2020

The mobile TV platform seemed to have it all. Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. With a mobile content delivery value proposition, Quibi promised easy access to TV no matter your location in space and time. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. The new operation will cater to Russia and the surrounding countries of the Commonwealth of Independent States (CIS). It’s estimated to be worth about $2 billion.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S. Terms of the deal were not disclosed.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

FEBRUARY 23, 2018

The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. billion in domestic sales — Starbucks is far and away the most successful mobile payments platform in the United States. Starbucks’ $18.4 million active members. Subway’s $10.8 Taco Bell’s $9.8

Online 101

Online US Payments Mobile 101

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. After all, when push came to shove and innovation had to happen, it did so quite successfully.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JANUARY 21, 2020

These are just some of the ways companies are tapping into the latest restaurant innovations with the help of technologies such as artificial intelligence (AI) and automated retail: Among diners, 71 percent would be open to QSRs incorporating AI. QSRs are incorporating the technology into their business models. locations.

Tampa 134

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PYMNTS

APRIL 14, 2017

The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Against that backdrop, “innovation means many different things to different players.”.

Payments 105

Payments United States Innovation System 105

Independent Banker

OCTOBER 31, 2022

However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending. Consumers have a growing expectation to interact with financial institutions via online and/or mobile services,” he says.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. As Evers pointed out, companies that do this can actually increase profits by up to 60 percent “just by simplifying the business operations.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JULY 22, 2016

VocaLink is clearly part of that strategy. The network operates BACS, the automated clearing house that acts as a conduit to direct credit and direct debit payments between bank accounts; faster payments, which is the real-time account to account payments service conducted over mobile, internet and phone rails, and LINK, the U.K.’s

Payments 100

Payments Mobile Strategy Digital Strategies 100

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. With the “new normal” of mobile applications, web-based portals, and declining branch visits, cyber security vulnerabilities continue to grow in both number and complexity. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. With the “new normal” of mobile applications, web-based portals, and declining branch visits, cyber security vulnerabilities continue to grow in both number and complexity. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Moving towards digitalization . Social engagement.

Training 56

Training System Digital Strategies Leadership 56

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. The Drive Toward Digital.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. The recasting of Google’s digital wallet as a super app launched on Wednesday (Nov. PNC Advances $11.6B

Mobile 160

Mobile Strategy Google Innovation 160

PYMNTS

FEBRUARY 6, 2020

Mobile ordering, contactless NFC payments, ordering kiosks and delivery options have all started to take hold, forcing restaurants to rethink their core businesses. Innovation Sparks. Restaurants face major change. The stakes are too high to stay behind the pack for too long. Guest experience is at the heart of the restaurant world.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

DECEMBER 5, 2019

Inside Chipotle’s Decade of Digital-First Ordering Innovation. Chipotle Mexican Grill was one of the first major restaurant chains to turn to mobile ordering technology to bolster the customer dining experience. Cash flow issues can put a wrench in a business’ operations. Curing the $2.4T

Cards 131

Cards New York City Payments New York 131

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

Cisco

MAY 5, 2021

Research from Hubtype and The Financial Brand in December 2020 highlighted the 15-40% decline in branch traffic, while the increase in mobile banking activity rose from 20% to 80%. Self-service opportunities include: Rich mobile messaging channels. Futureproof your CX strategy. Our partnerships extend beyond Mobile Operators.

Customer Experience 129

Customer Experience Branding Tools Strategy 129