Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

NOVEMBER 3, 2020

Eighty-one percent of consumers in one recent study said that trusting brands was a major factor in determining whether they would interact with them, for example. For example, a September report found that the number of open banking users in the U.K. doubled to more than 2 million during the six months preceding the study.

Study 192

Study Data Regulation Digital Banking 192

PYMNTS

MAY 29, 2020

In the May edition of the Digital Banks And The Power Of The Cloud Tracker , PYMNTS examines how both legacy and challenger FIs are using cloud technologies to enhance their online offerings. Investment and asset management firm Blackrock is also looking to use cloud technologies to enhance its platform. About The Tracker.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. adults surveyed, reported that they were comfortable researching loan options online, the Fiserv Expectations & Experiences: Borrowing and Wealth Management study.Read More.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

DECEMBER 14, 2020

The pandemic may have accelerated uptake of these online tools and services, but it has not affected branch-based banking. Consumers are still reluctant to give up on in-person banking habits completely, with one study finding that 60 percent of U.S.

ATM 257

ATM Mobile Strategy Study 257

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. I did GoCardless because it got me out of being a management consultant, initially. That opened up the world of the internet, as well as entrepreneurship, for him. What really stands Monzo apart?

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Study Training Fintech Digital Banking 283

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford. expand_less Back To Top.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

PYMNTS

NOVEMBER 20, 2019

AI is a term that has been defined increasingly broadly, according to the recent PYMNTS AI Gap Study. I would say talent management is definitely top of mind.”. Llewellyn added that banks are looking for experts in anti-money laundering, cybersecurity, data analytics and payments. Talent and the Growing Fraud Problem.

Fraud 117

Fraud Data Management Analytics 117

PYMNTS

MARCH 6, 2020

The big action in corporate spend management is travel and entertainment (T&E), where the 800-pound gorilla has long been Software-as-a-Service (SaaS) goliath, SAP Concur. billion expense management pie), a group of competitors has merged into a new company to challenge SAP’s category dominance. Follow the AI Money. labor force.

Compliance 130

Compliance Management Software System 130

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

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Study ATM Trends Mobile 145

PYMNTS

MAY 3, 2019

Researchers concluded a “large discrepancy in how multinational corporates rate the quality of their banks’ digital services in cash management and other banking functions,” with the majority of financial officers surveyed saying digital banking is a top priority when choosing a cash management provider.

US 128

US Report Management Analytics 128

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Maybe a topic for next year?

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Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. Bank responded to 71 percent.

Retail 103

Retail Study Online Mobile 103

South State Correspondent

FEBRUARY 22, 2023

Non-Expert Deposit Pricing Management – How To Destroy Bank Franchise Value The best way to quickly destroy value is to peg a deposit product to an index such as SOFR, Prime, Fed Funds, or Treasuries. However, this doesn’t tell the whole story when it comes to deposit management.

Management 195

Management Marketing Branding Strategy 195

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Here are some of my thoughts on the matter: 1) Top 5 Fraud Manager Considerations During COVID-19: We owe our customers protection during these unusual times. Criminals also run their own businesses, and fear is an opportunity to exploit. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

Chris Skinner

JULY 20, 2017

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.

social media 292

social media ATM Innovation Digital Banking 292

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Open accounts digitally without the need to sign papers in person. But most fail. Join Us Next Week.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. It’s a situation demanding action. This development comes as 68 percent of fraud experts report increases in cybercrime over the past year.”.

Fraud 244

Fraud Survey Digital Banking Security 244

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

NOVEMBER 20, 2019

By offering owners contactless cards, “we help our credit unions achieve top-of-wallet status” as tap-to-pay adoption continues to rise, said Jeremiah Lotz, managing vice president of digital experience and payment products at PSCU. billion transactions annually offering payment processing, risk management, digital banking and more.

Cards 117

Cards Risk Management Study Payments 117

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JULY 21, 2020

Open banking is also growing outside Latin America, with one recent study finding that the pandemic may have accelerated the digital banking shift in many markets. How The Pandemic Is Highlighting Open Banking Challenges In Latin America. How The Pandemic Is Shifting Open Banking Plans In Latin America .

Mobile 229

Mobile Report America Regulation 229

American Banker

DECEMBER 14, 2023

Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. Power study finds. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks.

Study 36

Study Retail Online Management 36

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. One study found that just about half of all new account sign-ups on eCommerce merchant’s sites between March and June were identified as fraudulent, for example.

Online 223

Online Report Tools Fraud 223

PYMNTS

NOVEMBER 23, 2020

A recent report found that the financial sector is expected to see consumer churn nearly double by 2022 as customers switch banks to access no-fee accounts and higher rates on money market accounts and CDs. Careful With That Data, But Use It.

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Study Data Course Community 140

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

PYMNTS

JULY 1, 2020

But one thing is clear: Americans would be willing to dispense with their local bank and make Amazon , Apple or Google their primary payment account provider if those 21 st -century accounts allowed them to more easily manage and spend their money. A PYMNTS survey of 3,000 U.S.

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Survey Cards Millennials ATM 183

NCR

MARCH 22, 2017

And, according to one recent study, three-quarters of millennial small business owners are in the start-up or growth phase of the business lifecycle, which means they’re currently in the most formative period of their careers as entrepreneurs. The result? More data security. More productive employees.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174