PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

NCR

MARCH 22, 2017

And, according to one recent study, three-quarters of millennial small business owners are in the start-up or growth phase of the business lifecycle, which means they’re currently in the most formative period of their careers as entrepreneurs. By 2020, it could be as many as 50 billion. The result? More data security.

Millennials 49

Millennials Innovation Digital Banking Security 49

Chris Skinner

JULY 20, 2017

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.

social media 292

social media ATM Innovation Digital Banking 292

Abrigo

DECEMBER 17, 2021

Takeaway 1 Having a cohesive vision from the top down is critical to a culture of innovation and the successful adoption of new software. . Takeaway 3 Many FIs will price-compare vendors, but neglect to consider potential hidden costs , especially when managing multiple vendors. Build a culture of innovation. Start at the Top.

Fintech 195

Fintech How To Innovation System 195

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

PYMNTS

NOVEMBER 20, 2019

Scotiabank’s Three-Pronged Innovation Strategy. Banks keeping pace with fraudsters developing new data access techniques cannot approach AI development in a simple, regular way, so Scotiabank is moving its technology and implementation strategies outside of its own innovation lab. Talent and the Growing Fraud Problem.

Fraud 117

Fraud Data Management Analytics 117

PYMNTS

SEPTEMBER 29, 2020

Credit unions of various sizes were eager to roll out credit card innovation plans before the COVID-19 pandemic’s onset. These expectations also drove CU executives’ innovation agendas, with 91 percent voicing serious interest in developing card product innovations. Credit Innovation Planning Reset .

San Diego 141

San Diego Innovation Cards California 141

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

JULY 1, 2020

But one thing is clear: Americans would be willing to dispense with their local bank and make Amazon , Apple or Google their primary payment account provider if those 21 st -century accounts allowed them to more easily manage and spend their money. A PYMNTS survey of 3,000 U.S.

Survey 183

Survey Cards Millennials ATM 183

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. adults surveyed, reported that they were comfortable researching loan options online, the Fiserv Expectations & Experiences: Borrowing and Wealth Management study.Read More.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. Of those willing consumers, 40 percent like fingerprint-based biometrics on banking apps, “while one-quarter preferred facial recognition technology.”.

Fraud 244

Fraud Survey Digital Banking Security 244

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. I did GoCardless because it got me out of being a management consultant, initially. That opened up the world of the internet, as well as entrepreneurship, for him. What really stands Monzo apart?

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

NOVEMBER 20, 2019

PSCU aims to stay ahead of payment innovations to help ensure that its owner credit unions members’ accounts are used most frequently. PSCU’s second annual Eye on Payments study shows that 25 percent of respondents use a contactless card a few times per month, citing convenience, security, ease and speed.

Cards 117

Cards Risk Management Study Payments 117

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

APRIL 24, 2023

Trust Bank is setting a precedent for financial services by onboarding an individual and delivering a credit card to them digitally on their phone within four minutes, creating a seamless digital onboarding process for new customers. Applicable regulations on lending are also implemented via this solution. “We

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

NOVEMBER 18, 2019

Smart, according to Google, because it will provide its checking accountholders with money management tips to optimize and manage the funds in those accounts – funds linked to payments and identity credentials that consumers can use to buy things, pay bills and send money to others in and outside the Google ecosystem.

Google 177

Google Study Payments Branding 177

Independent Banker

JANUARY 1, 2022

Although technology and innovation continually transform commercial interactions, the desire for human connection remains strong. Consumers want to know a real person — not a digital bot or algorithm — is helping them make important decisions. Empathy-based marketing is seeing through the eyes of consumers. Delivering Value.

Retail 103

Retail Community Branding Study 103

PYMNTS

NOVEMBER 19, 2020

Evidence suggests that one of the most effective ways they can continue to engage their member bases is to roll out personalized services, such as financial management and budgeting tools, card management options and targeted marketing initiatives. For more on these stories and other CU headlines, read the Tracker’s News and Trends.

Alabama 228

Alabama Meeting Fraud Trends 228

Celent Banking

MAY 20, 2016

Banks have worked hard to manage the different risks across their institutions. Celent profiles two award-winning banks who have modelled excellence in their use of risk management technologies across their banks. They demonstrated: Degree of innovation. Degree of difficulty. USAA worked with Daon Inc.

Security 113

Security Fraud Case Study Risk Management 113

PYMNTS

SEPTEMBER 28, 2020

The aim of doing so is to create a more robust framework for digital banking. Yet many Middle Eastern countries are operating under data privacy or protection rules that have not been upgraded in decades, something that could leave their banks, businesses and consumers open to increasing fraud.

Online 151

Online Report Payments Regulation 151

Celent Banking

JANUARY 23, 2017

Over its ten years of existence, Celent’s Model Bank programme has always changed and evolved. In the last few years we have been awarding multiple initiatives in a small number of categories – for example, last year we had four winners in Digital Banking Transformation, the busiest of seven categories.

Risk Management 100

Risk Management Innovation Case Study Boston 100

PYMNTS

JULY 24, 2019

Alternatively, another line of thinking holds that tech firms need a bit of the know-how and the installed base that banks have built up over … well, centuries. Banks need to get smarter about tech, and tech needs to get smarter about banking. Open Banking. Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

NOVEMBER 9, 2020

there are indications that the opening of data flows between financial services companies has led to strong innovation (and demand for that innovation), and more regulation may loom. The consumer with a range of bank and other financial accounts spanning several firms can have all that data collected at a single point of access.

Fintech 285

Fintech Data Regulation Innovation 285

Gonzobanker

JANUARY 4, 2023

Consider: Digital banking/channel migration plan – The institution’s digital banking plan involves every line of business that touches customers. Risk plan – Operational risk management is a company-wide discipline that has become the focus of regulators, boards, and the “C” level. digital banking).

Technology 78

Technology System Software Groups 78

PYMNTS

MARCH 9, 2020

But given the rise of neobanks — FinTechs that are using banking services as the foundation for new ecosystems and Big Tech, which is exploring ways to extend their reach into banking and financial services — we thought we’d go back to first principles and ask consumers that simple question in relation to their primary banking relationship.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

NOVEMBER 25, 2019

PYMNTS’ Credit Union Innovation Index found that 65 percent of such members chose their CUs because they trusted them, for example, with 60.8 A recent Financial Crimes Enforcement Network (FinCEN) study found that 162 CUs across the U.S. percent saying they would not leave their CUs for different FIs.

Alaska 154

Alaska Hawaii California Analytics 154

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

Gonzobanker

AUGUST 23, 2021

According to Cornerstone’s What’s Going On In Banking study , heading into 2020, just 4% of mid-size FIs had deployed a chatbot. There’s another, study , however, that found that 74% of users prefer chatbots while looking for answers to simple questions. By the end of the year, that percentage had more than tripled to 13%.

Strategy 137

Strategy Study Data Tools 137

PYMNTS

MAY 3, 2019

The latest edition of the PYMNTS Weekender also features fresh and original research on AP innovation and digital platforms. Yet, there’s an insight here that goes well beyond the number of dollars Amazon will invest, and how well the company may manage investor and analyst expectations in light of revised Q2 guidance.

blockchain 108

blockchain Maine Retail Operations 108

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want.

ATM 155

ATM Mobile Digital Banking Online 155