Insights on Business

DECEMBER 12, 2018

The resulting impact has run deep in the form of escalating fines, reorganizations, reviewing of business objectives, and managing tarnished corporate reputations. Rather, effectively managing risk comes with a recognition that it is both essential and the responsibility of everyone across the organization. Efficiency. Efficiency.

Innovation 111

Innovation Compliance User Experience Regulation 111

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MAY 28, 2020

The digital shift is definitely on. But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

Abrigo

FEBRUARY 8, 2022

As the expectations around technology change with each generation and the recent pandemic pushing products and services that do not require an in-person transaction to become more mainstream, the demand for financial services to support a more decentralized experience has reached its peak. BSA/AML Officer Required.

Compliance 195

Compliance Training Regulation Fraud 195

Insights on Business

JUNE 4, 2019

With the availability of new tools, techniques and resources available to the sellers today, it has definitely changed the way selling gets done today. Portfolio Marketing Lead for Sales Performance Management (SPM), as he talks to Gary Tubridy, Sr. What is IBM Sales Performance Management? Learn more about IBM SPM.

Technology 105

Technology social media Management Groups 105

Gonzobanker

JULY 6, 2021

It’s reimagining the financial institution’s processes from a customer, efficiency, and risk management perspective without being constrained by dated technology or the old way of doing things. But it is definitely time to make a strategic decision and move forward with a plan. At least, not right now.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

DECEMBER 30, 2020

The bank also sought to keep this workload manageable by focusing first on facilitating specific, clearly defined use cases rather than attempting to enable everything all at once. When we were building [into] RTP specifically, we knew there was such lack of definition.

System 161

System Payments Fintech User Experience 161

Gonzobanker

MARCH 13, 2018

This ability is extremely valuable, but it fails to achieve transformation goals in the absence of two important technology considerations in commercial lending transformations: 1) user experience, and 2) data strategy. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e.,

Lending 60

Lending Technology User Experience Data 60

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. A bank product manager or marketer can do this using natural language and drag/drop functionality. No coding is required, and design principles are built in.

Marketing 195

Marketing Training Video Tools 195

Insights on Business

MAY 30, 2018

Innovating AI in user experience (UXD) to empower the first line of defense. Laura Polak is Head, GRC Offering Management, and Christophe Delaure is Senior Product Manager for OpenPages at IBM. Over the past decade, things started to change as the responsibility of the risk team grew.

Compliance 87

Compliance User Experience Innovation Risk Management 87

PYMNTS

DECEMBER 30, 2016

which provides enterprise-grade subscription management platforms to thousands of businesses worldwide, found that the total payment volume (TPV) of same-store sales for subscription businesses increased year over year by 17 percent on Black Friday and 16 percent on Cyber Monday. Recurly Inc., Is that a fair assumption?

Community 129

Community User Experience US Company 129

PYMNTS

NOVEMBER 26, 2019

“All of our members are now super accustomed to an on-demand world, with … Uber and Lyft and Seamless and Grubhub and Amazon Prime,” Grace Roberto, SAFE’s senior digital product manager, recently told PYMNTS. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app.

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

OCTOBER 18, 2017

explained there is wide variation in the definition of innovation. Invention could be] doing something new and that’s fine, amid research and experiment, but unless you are able to commercialize that, it doesn’t become innovation,” he said. With such streamlining in place, firms can then focus on what really matters.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

DECEMBER 30, 2016

But those transactions can sometimes get delayed by EMV chip readers that are delivering an uneasy user experience for many consumers. It’s definitely been tough for retail.”. We want to give back to our customers and keep our customers coming back to us, so I’d say it’s definitely worked.”.

Tools 122

Tools Retail Payments US 122

PYMNTS

OCTOBER 25, 2017

For example, we are working with a virtual prepaid Visa card which, coupled with a user experience layer and Apple Pay, can create an alternative to a gift card for any near-field, communication-enabled merchant. So, both their basic money transfer service and our user experience exist together in the same mobile banking wallet or app.

Mobile 100

Mobile User Experience Examples Millennials 100

PYMNTS

APRIL 28, 2016

The point is: Apple has managed to establish a remarkably closed mobile ecosystem in an age of cross-platform compatibility. “It’s definitely not binary,” Lockheimer told Computerworld. “In fact, they coexist beautifully today.

Google 100

Google Apple Mobile User Experience 100

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else. If you’re able to make it as memorable as, “ My name is Inigo Montoya.

Customer Experience 40

Customer Experience User Experience Branding Company 40

PYMNTS

NOVEMBER 1, 2017

The idea is to provide fantasy fans a more seamless, enjoyable user experience when using the platform, he said. Like any eCommerce experience, nobody wants friction [in terms of] being able to make a purchase,” Haas noted. “We In India, it’s definitely fantasy cricket, and there are a number of fantasy cricket sites there.

Payments 102

Payments Regional America Marketing 102

MyBankTracker

SEPTEMBER 10, 2020

And unlike other investing sites, they charge $0 management fees. And it can help to diversify your portfolio to manage risk. 0 management fees. So DiversyFund could be a good fit if you don’t meet the SEC’s definition of accredited. Are Managed Portfolios an Option? Note that you do have to be a U.S.

Taxes 52

Taxes Online Management Examples 52

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JULY 2, 2018

Thousands of firms are born each year – all promising the next greatest advancement in managing money – but only a fraction of a fraction end up going the distance. When it comes to financial services and financial technology startups, making the right investment decisions is not easy or obvious work. The Neo-Bank Future.

United States 102

United States Marketing User Experience Digital Banking 102

FICO

SEPTEMBER 23, 2022

Most deposit pricing managers admit that this is an inefficient way to achieve their objectives, but understandably need to balance this against the demands of a resource-intensive analytic project. Read how a leading global bank improves its trade-offs between growth and margin with consistent modelling, methods, and user experience.

Marketing 52

Marketing Analytics Strategy Analysis 52

PYMNTS

FEBRUARY 29, 2016

Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. is definitely a curiosity,” the executive said of digital payments tools gaining traction within the enterprise. “We The adoption curve, especially in the U.S.,

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. But Apple changed the definition of a cellphone — to a smartphone,” she remarked. It is the service that surrounds the card on file, and transaction management, that become important in everyday life.

Apple 198

Apple Cards User Experience Examples 198

Fintech Labs Insights

JANUARY 28, 2016

ITSector SA , a company with long experience in the financial area, presents omni-channel credit products to minimize the credit process and improve user experience. Channel to the store manage the credit sales. Maria Domingues, Market Manager. Features: Mobile app for consumer credit.

User Experience 12

User Experience Analysis Management Fintech 12

PYMNTS

JUNE 1, 2016

In order to satisfy this significant demand, cookie-cutter loyalty programs are being mass-deployed with so little focus on user experience that the programs become downright mechanical. Don’t find fault in that simplicity because of the rare unscrupulous user, and definitely don’t throw the proverbial baby out with the bathwater.

Payments 100

Payments Mobile Retail Google 100

PYMNTS

MAY 11, 2017

In other words, companies should experiment with their own offerings before making them available to customers. Doing so, he said, will shield customers and partners from potential risk or awkward user experiences if a product or solution does not work as it was originally intended. But it’s definitely a benefit-driver.”.

Innovation 143

Innovation Mobile ATM Tools 143

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

PYMNTS

JANUARY 7, 2021

The European Banking Authority (EBA) will begin requiring companies that provide loans in the region to follow a single definition for default this year, after it saw high variances in the ways they contend with basic banking issues, Bloomberg noted. billion ($31.3 billion) in soured debts.

Software 165

Software Chicago User Experience Online 165

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale.

Data 150

Data Strategy Retail Management 150

PYMNTS

JANUARY 7, 2021

The European Banking Authority (EBA) will begin requiring companies that provide loans in the region to follow a single definition for default this year, after it saw high variances in the ways they contend with basic banking issues, Bloomberg noted. billion ($31.3 billion) in soured debts.

Software 130

Software Chicago User Experience Online 130

PYMNTS

JANUARY 4, 2017

Some companies are recognizing this risk and are taking steps to deliver online shoppers a smoother checkout experience. Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We The benefits are most dramatic on mobile,” he said. “We Buy now,’” said Devand. “I

social media 128

social media User Experience Online Mobile 128

PYMNTS

JANUARY 18, 2021

market, FinTechs are turning their attention to the business community, whose demands for a better banking experience are growing louder. It's definitely more of a process-driven payment," he said. "It With more digital banking options emerging on the U.S. But as the conversation of open banking frameworks continues in the U.S.,

Digital Banking 165

Digital Banking Data Fintech User Experience 165

PYMNTS

OCTOBER 13, 2020

The panel included: Todd Adler , senior vice president, director of treasury management at Commerce Bank ; Drew Edwards , CEO of Ingo Money ; Tom Halpin , executive vice president at HSBC ; Kristen Michaud , managing director, InBlock at LiquidX ; Shahrokh Moinian , EMEA head of wholesale payment at J.P. That’s the driver,” he said.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

MAY 19, 2017

The complex nature of payments requires the management of multiple relationships — including balancing the Buyer and Supplier relationship — in an ever-evolving, procure-to-pay environment. BS: The pace of change has definitely quickened, but WEX remains focused on … driving this change; and not [getting] distracted by it.

Innovation 123

Innovation Payments Technology Security 123

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS.

Payments 172

Payments Regulation Online Retail 172