PYMNTS

DECEMBER 18, 2018

New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other experiences, let consumers ditch the counter for faster and higher-tech alternatives. Not all digital innovations are perceived by consumers the same way, however. out of 100. out of 100.

Innovation 195

Innovation social media Online Apple 195

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). The retailer has been making inroads with grocery delivery, having announced in September that it is now offering the service in 50 metropolitan areas across the country.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

JUNE 18, 2019

Pet retail is having a moment, with innovation and other efforts helping merchants better reach owners of dogs, cats and other household animals. In a recent PYMNTS interview, company founder Andrea Chavez talked about bringing more online efficiencies to pet ownership. Chewy.com already has an online pharmacy business.

Retail 122

Retail social media Fort Worth Dallas 122

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

MAY 30, 2016

If brick-and-mortar merchants can claim anything sacred from the total encroachment of online retail on its turf, it’s the highest echelon of uber-luxurious commerce. That is, if the current trend toward dollar shopping holds — both in-store and online. billion total.

Online 100

Online Retail Branding National 100

PYMNTS

DECEMBER 19, 2019

That’s because cameras are playing a much bigger role in retail, a trend that will keep gaining steam in the new decade. The Associated Press reports that cameras are, at least somewhat quietly, making inroads into a number of retail outlets in a bid to, well, get to know you. Security cameras are another area of innovation. “We

Retail 131

Retail Software Video Course 131

PYMNTS

DECEMBER 28, 2020

The first were the Pepsis, Heinzes and Krafts that either didn’t like their retail distribution or saw a pandemic-driven opportunity to get new products in new configurations to the consumer. Because of the founder’s expertise and innovative spirit, the company’s products are all different, from the packaging right down to the names.

Branding 162

Branding Retail Philadelphia Marketing 162

PYMNTS

JUNE 21, 2019

These hubs for travel retail, which are providing an audience of on-the-go travelers as U.S. shopping malls are on the decline, are also becoming locations where brands are innovating with products. However, the company’s luxury unit is continually on the uptick — and travel retail is said to be partly responsible.

Retail 101

Retail Branding New York City Houston 101

PYMNTS

DECEMBER 30, 2016

While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. A lot of traditional merchants and retailers are struggling with that change.

Retail 130

Retail social media Branding Mobile 130

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. Subscription commerce isn’t immune to the retail data breaches that have become widespread, though it does have different payment issues.

Retail 118

Retail Video Security Software 118

PYMNTS

JUNE 5, 2020

The world of retail might not be quite getting back to normal, but people are starting to pick up some pieces of their old day-to-day lives again. And in the ongoing race between Amazon and Walmart for the consumer’s whole paycheck , there’s been some definite movement in numbers that PYMNTS tracks. That’s a big leap forward.

Retail 141

Retail Georgia Atlanta blockchain 141

PYMNTS

JANUARY 29, 2018

Earlier this month, Saks Fifth Avenue President Marc Metrick told CNBC that the luxury retailer didn’t need fancy artificial intelligence (AI) to help it succeed in the industry, despite the tectonic shift thrusting every other retailer into reliance on such technologies. Some luxury retailers are starting to offer such experiences.

Retail 122

Retail social media Branding Technology 122

PYMNTS

SEPTEMBER 22, 2020

The digital shift is rippling across channels, with buying journeys that often start on smartphones and conclude at curbside, as buy online, pickup in-store (BOPIS), delivered to the door or in-store. The health crisis is notably altering consumers’ preferred payment methods and many merchants are innovating to cater to them.

Study 198

Study Online Retail Payments 198

PYMNTS

NOVEMBER 14, 2020

It’s time for nostalgia to live up to its happier, modern definition: “a sentimental longing for the past.”. Visionary innovation often seems crazy. Our personal favorite for unattended retail professionals in training: Ryan’s World Vending Surprise (for ages three to 47). Talk about supply chain issues.

Training 342

Training Video Retail Report 342

PYMNTS

JULY 11, 2017

The basis of innovation is not the desire to create something new or even the inspiration to do so. Innovation occurs where there is a problem and a person with the tools to solve it. Anyone can have a good idea,” Lowthers said; innovation is about what you do with it. PYMNTS: Where do you look for innovative ideas, and why?

Innovation 101

Innovation social media Security Leadership 101

PYMNTS

MARCH 7, 2017

Today’s connected universe has seen its fair share of innovative technologies to help make consumers’ lives easier. Technology has certainly had a major impact in the way in which retailers approach practically every facet of business. The latest company to join the chatbot game from a retail standpoint is Samsung.

Samsung 101

Samsung Retail Training System 101

PYMNTS

NOVEMBER 9, 2018

The Competition Commission of India (CCI) ruled earlier in the week that the two are not dominant sellers in the region, and thus are not abusing a dominant position in India’s online market space. The All India Online Vendors Association represents more than 3,500 businesses.

Online 130

Online Retail Regional Marketing 130

PYMNTS

AUGUST 15, 2020

We’ve witnessed a truly breathtaking amount of innovation amid the pandemic, as firms of all descriptions found themselves diving toward digital commerce in an attempt to keep at least some of the economy’s lights on. retailers, found that pants purchases fell 13 percent in April. Bra sales declined 12 percent, too.). Rural Chic .

New York City 233

New York City New York Trends Pennsylvania 233

Bank Innovation

OCTOBER 31, 2017

EXLUSIVE – Payment protection company Earny will soon add Visa to its list of partners in the next two to four weeks, Bank Innovation has learned. Discover will also be added to its list of partners; however, no definite timeline could be provided at the time.

Company 170

Company Payments California Innovation 170

PYMNTS

JANUARY 16, 2020

Convenience is key in the retail sector, especially in eCommerce, where merchants with frustrating or complicated online shopping processes can easily lose customers. Avoiding such an exodus means retailers must be flexible when developing the tools consumers use to make purchases. BNPL is not a new payment method.

Millennials 130

Millennials Mobile Retail Branding 130

PYMNTS

JULY 13, 2020

In 1946, the then-61 members of the World Health Organization (WHO) saw the need for a consistent yet comprehensive definition of “health.” Two years later, that definition of health became the cornerstone of WHO’s mission, and it remains so now, more than 72 years later. Making Consumers And Businesses Digital 3.0-FIT

How To 265

How To Online Innovation Management 265

PYMNTS

JUNE 16, 2020

The past few months have been an incredibly challenging time for retailers that remained open — and an excellent example of innovation on overdrive. That process has kicked into high gear as consumers’ shopping preferences radically shifted toward online purchases almost overnight. Early data from the first few weeks of the U.S.

Retail 208

Retail Community Meeting Online 208

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Almost half, 45 percent, have shifted digital to shop for retail products, and one in five to shop for groceries and order food from restaurants.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

NOVEMBER 8, 2017

Faster payments schemes across the globe are placing new definitions on what it means to be fast, especially as more initiatives heard towards real-time transacting. FIS surveyed 25 markets in which real-time payments programs are operational, rating their innovative qualities on a scale from 1 to 5.

Innovation 101

Innovation Payments System Operations 101

PYMNTS

MAY 11, 2020

As Recurly Senior Vice President Emma Clark told PYMNTS in a recent conversation, that means the landscape for subscription retail players has radically shifted in recent weeks. There is a whole host of tactics that subscription retailers should make to adjust to the immediate reality of a COVID-19 world.

Millennials 228

Millennials Retail Groups Survey 228

PYMNTS

JULY 28, 2016

While a very real glass ceiling might be under assault in the political field, online-only brands that eschewed traditional methods of starting up are seeing themselves approach a limiting barrier of their own kind. If they’d started advertising on TV, they definitely would have wasted half their money.”

Branding 100

Branding Online New York Training 100

PYMNTS

MAY 27, 2016

Omnicommerce usually refers to where and how retailers sell their products, not necessarily who they choose to sell them with. At the rate so many once-solitary brands are shacking up with other companies, though, maybe the definition of the term needs to be widened a bit. Staples Will Sell You A Desk — Or Let You Share One.

Retail 100

Retail Las Vegas Millennials Conference 100

PYMNTS

MAY 15, 2018

Millennial is now a generational definition that encompasses both those just leaving their parents’ home and entering college, and those paying a mortgage on their house and worrying about paying for their kids’ college. 25 percent : Share of bridge millennials who prefer Amazon when shopping online. They are the present.

Millennials 119

Millennials Online Groups Innovation 119

PYMNTS

AUGUST 27, 2019

The online thrifting market combines both of these factors, making it especially popular among both demographic groups. Online marketplaces for both regular and secondhand retail are facing more competition as demand continues to grow. AI and the importance of personalization.

San Francisco 116

San Francisco Online Retail Millennials 116

Perficient

FEBRUARY 13, 2021

Leaders from both the core virtual consult world like Teladoc and Amwell as well as RPM leaders like Vivify and cross-platform digital enablers like Microsoft, Amazon and Google will be looking to re-state and broaden the industry definition and understanding for a newly engaged audience. Consistent Experiences Matter in Virtual Health, Too.

Tools 520

Tools Marketing System Strategy 520

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. The retailer combines the in-store and app experience to enhance the customer buying process. Banks often do not have the customers, data, or pricing competitiveness to match big online retailers, and they seldom win on brand favourability.

Conference 100

Conference Retail Community Community Bank 100

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2016 equilibrium will start to take place as the financial industry embraces the tremendous potential technology holds for them and innovation finds its way back. Innovation, alive and well.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

AUGUST 24, 2019

That’s because stadiums and sports teams are looking for more opportunities to connect with at-home and online viewers as they come to represent another segment of attendees. These teams are looking to mobile apps to innovate payments in a way that will revitalize purchases and the game experience.

Payments 161

Payments social media Mobile Seattle 161

PYMNTS

SEPTEMBER 27, 2016

consumers start their online product searches on Amazon, meaning, going into holiday 2016, Amazon is the first online stop for digital shoppers. Google, Yahoo and retailers have all lost ground to Amazon. Specific retailers were the starting point for 16 percent, down from 21 percent. That definitely hurts Walmart.”.

Google 100

Google Retail Online Trends 100

PYMNTS

JANUARY 21, 2019

It also goes with the territory anytime a new innovation comes to market. “I Ten years later, you couldn’t get a car without them,” noting that some innovations quickly become a consumer standard because they completely upgrade and transform the experience. A Tale Of Two Business Types. A Tale Of Two Business Types.

Payments 185

Payments Innovation ATM Cards 185

PYMNTS

APRIL 25, 2019

The Associated Press reports that cameras are, at least somewhat quietly, making inroads into a number of retail outlets in a bid to, well, get to know you. By way of example, at the National Retail Federation trade show in New York, Mood Media showed off its smart shelves that aim to detect the moods of passersby.

Video 126

Video New York Retail National 126

PYMNTS

MAY 14, 2018

The QR code has had its place in retail, advertising and payments, but one Israeli tech company feels it’s time to take this low-tech solution high-tech. Instead, there are plenty of other use cases in which a QR code replacement could begin to drive benefits for retailers and advertisers alike. Customer Experience.

Retail 103

Retail Mobile Marketing Strategies Payments 103