PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region. Chipotle Folds AI Into its Digital Offerings.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

JANUARY 2, 2020

Today, CO-OP Financial Services Chief Technology Officer Pam Brodsack said, a customer can do that — and a whole lot more — from within the confines of their mobile app from just about any place on earth due to the power of application programming interfaces (APIs). . Consumers need real-time access to their data.

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Perficient

JUNE 30, 2020

Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

OCTOBER 26, 2020

Realtime Data Automation. At the same time, these improvements help businesses respond to customer needs faster than before with real, realtime data availability and automation processes enabled to respond in likewise near realtime. Digital Product Development Innovation Possibilities with 5G. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

PYMNTS

AUGUST 10, 2018

Meanwhile, their in-store customer base shrinks, as shoppers can now find lower prices and fast delivery with the touch of a few buttons on their smartphone – or even through interactive technology that uses voice recognition. The company also launched a new co-branded Visa rewards card with Alliance Data.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Payments Source

DECEMBER 6, 2018

The advent of this is particularly unwelcome, coming, as it does, at a time when many people not only question the role of a bank after the recent financial crisis and gradual digitization of banking services, but also when their relationship with technology has changed, writes Martijn Moerbeek, director of group digital strategy and innovation at (..)

Digital Strategies 81

Digital Strategies Data Strategy Groups 81

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. Mobile technologies were cited by 42 percent of executives as a key strategy for customer engagement, just shy of the 45 percent that said the same of cloud technology.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

MAY 20, 2019

We are piloting this new technology with the goal of increasing safety, speeding up delivery times and adding efficiency across our network,” an Amazon spokeswoman said in a statement. “We Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization.

Data 115

Data Apple America Innovation 115

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks. Data Analytics.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

MAY 21, 2019

Bundesbank, Germany’s central bank, said increased use of financial technology in the country could present regulators with their biggest hurdle since the financial crisis, according to a report by Bloomberg. “We Supervisors don’t like moving targets.”.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

APRIL 14, 2017

Technology underpins everything these days. The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.”

Payments 105

Payments United States Innovation System 105

PYMNTS

APRIL 18, 2017

“This growth and competition will force post and parcel organizations to become more digital to create the agility and flexibility they will need. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. More than 70 percent said they have a social media presence.

Big Data 100

Big Data Survey social media Industry 100

PYMNTS

JULY 24, 2018

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Goldman Sachs said the data, however, signals roadblocks in corporates’ digitization strategies.

Survey 102

Survey Analytics Digital Strategies Data 102

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. Singapore’s OCBC Bank is using FICO technology to approve mortgages in 60 minutes. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. by Nikhil Behl.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. West Partners President Dennis O’Brien pointed to D3’s innovative market strategy as cause for the investment.

Security 100

Security Tennessee Analytics Digital Banking 100

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. In addition to Alexa, the restaurant chain is also turning to other digital innovations. In Other Brick-and-Mortar News. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

Independent Banker

OCTOBER 31, 2022

However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending. Rolling out digital lending. This is taking advantage of the analytics you now have access to because of your digital lending.”.

Lending 91

Lending Community Bank Community Illinois 91

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

AUGUST 10, 2018

Europe’s General Data Protection Regulation (GDPR), California’s similar law , Facebook’s ongoing costs and stock price plunge in the aftermath of the Cambridge Analytica scandal — all point to a new, stricter attitude about keeping online data private. Except, maybe not. Privacy Changes. In fact, just 9 percent of U.S.

Online 101

Online social media Baltimore Data 101

Perficient

NOVEMBER 10, 2020

” Another common version of this is “We can’t do that because our technology stinks.” I won’t go into all the data, but one chart, in particular, struck me. I most often hear “We can’t do that because our business is so complicated.” Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Future Innovations. Talent Wars.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

PYMNTS

DECEMBER 15, 2017

Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. Startup GPShopper found that only 3 percent of luxury brand’s revenue was coming from digital storefronts back in 2010, and that percentage is only expected to climb to about 12 percent by 2020.

Retail 129

Retail Branding Mobile Tools 129

NCR

JUNE 16, 2017

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.

Big Data 65

Big Data Data Analytics Strategy 65

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season.

Innovation 77

Innovation Retail Branding Technology 77

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn!

Innovation 58

Innovation DC FDIC Strategy 58

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

AUGUST 16, 2016

So given that we’re set to be surrounded by these gadgets in our personal and business life whether we like it or not in the coming years, the obvious question for the banking sector will be ‘how can this technology benefit me?’ Better data means better decision-making. ’ An overhaul of customer service.

social media 40

social media Examples Strategy Digital Banking 40