Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Because, in the end, it’s all about the data.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Fast food giant McDonald’s , for example, is using AI-powered digital drive-thru menus to recommend items based on customer and environmental data.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Bank Innovation

FEBRUARY 28, 2020

TD Bank’s digital strategy is showing results. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No. 1 in consumer adoption, engagement and satisfaction among top retail banks in Canada.

Digital Strategies 195

Digital Strategies Strategy Digital Banking Retail 195

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

Perficient

OCTOBER 26, 2020

Realtime Data Automation. At the same time, these improvements help businesses respond to customer needs faster than before with real, realtime data availability and automation processes enabled to respond in likewise near realtime. Digital Product Development Innovation Possibilities with 5G. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. It’s simple: change is tough for large corporations for a variety of reasons.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

AUGUST 10, 2018

The company also launched a new co-branded Visa rewards card with Alliance Data. The firm also lowered delivery charges and entered into an agreement with TaskRabbit, which offers a team to help customers assemble furniture at home.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Payments Source

DECEMBER 6, 2018

The advent of this is particularly unwelcome, coming, as it does, at a time when many people not only question the role of a bank after the recent financial crisis and gradual digitization of banking services, but also when their relationship with technology has changed, writes Martijn Moerbeek, director of group digital strategy and innovation at (..)

Digital Strategies 81

Digital Strategies Data Strategy Groups 81

PYMNTS

MAY 20, 2019

Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization. With the CashPro app now available on Apple Watch, we’re pleased to continue our innovative improvements on how and when clients can access tokens.”.

Data 115

Data Apple America Innovation 115

Perficient

JUNE 30, 2020

Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities. Digital Analytics – Collecting usage and behavior data across all touchpoints can help you optimize each experience as well as each journey.

Customer Experience 348

Customer Experience System Analytics Management 348

PYMNTS

MARCH 24, 2016

Mobile technologies were cited by 42 percent of executives as a key strategy for customer engagement, just shy of the 45 percent that said the same of cloud technology. About 40 percent of CPOs said they have a clear digital strategy, which includes efforts like digital reporting and data analytics, for their processes.

Innovation 100

Innovation Marketing Digital Strategies social media 100

Payments Source

DECEMBER 12, 2018

Banks have the opportunity to transform from being the trusted custodians of our money to being the trusted custodians of our data, writes Martijn Moerbeek, director of group digital strategy and innovation at Legal and General.

Digital Strategies 68

Digital Strategies Strategy Groups Innovation 68

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

DECEMBER 24, 2020

We have data that shows how loyalty programs can return 10-times multiples on the initial investment, but to see that, you must have the right measurements in place,” Paytronix CEO Andrew Robbins told PYMNTS. Part of having a great loyalty program is being a good listener and, at commercial scale, that’s the job of data.

Analytics 175

Analytics Study Digital Strategies Strategy 175

PYMNTS

JULY 28, 2020

In a recent conversation with PYMNTS, Aycock emphasized the need for finance chiefs to broaden their view of what it means to truly digitize B2B payments. That means keeping a focus on digital data, as well as on the supplier who is receiving payments, for the greatest chance of success. Expanding The Scope. ” she said.

Payments 176

Payments Cards Digital Strategies Strategy 176

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks. Data Analytics.

Analytics 240

Analytics Fraud Trends Mobile 240

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

Perficient

DECEMBER 17, 2020

A year and a half ago I published an updated view of Digital Responsibility as part of our Digital Essentials series. It challenged the notion that digital responsibility starts and ends with data privacy, and introduced the idea of incorporating accessibility, diversity, and inclusion into digital responsibility mandates.

Strategy 348

Strategy Innovation Video Google 348

PYMNTS

NOVEMBER 17, 2020

Mastercard’s $825 million move to acquire Finicity, which provides access to financial data in real time, is inching ahead after the deal gained the approval of federal regulators. NEW DATA: 43M Consumers Are Holding out on Mobile Banking Apps. DOJ Green-Lights Mastercard's $825M Acquisition of Finicity. Almost 120 million U.S.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

NOVEMBER 23, 2020

Nicole West , Chipotle’s vice president of digital strategy and product management, said Chipotle Rewards has more than 17 million members and enrollment has continued to grow since the pandemic’s onset. . “We A Digital-Only Focus.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

JANUARY 11, 2021

Driving this modernization focus was the need for organizations to optimize the way they interacted with customers, business partners and banks through tools like digital onboarding, electronic signatures, real-time connectivity and real-time reporting and data-driven insights. Elevating The Bank/Treasurer Relationship.

Payments 198

Payments Strategy Fintech Tools 198

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Boost innovation. Cloud is how they are getting there.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

Perficient

NOVEMBER 5, 2020

Areas affected and that needed to be addressed immediately include; supply chain, ecommerce, data integrity, sales channel conflicts, and customer experience, among others. When your consumers find a more effective digital way to interact, they are very unlikely to change back to their ‘old ways’ (pre-COVID).

Company 436

Company Customer Experience Groups Data 436

PYMNTS

NOVEMBER 24, 2020

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Recent PYMNTS data found that baby boomers are more interested in being able to pick up orders without standing in lines, for example, as 10.4 Recent PYMNTS research reveals that 16.3

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. After all, when push came to shove and innovation had to happen, it did so quite successfully.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

APRIL 14, 2017

The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Against that backdrop, “innovation means many different things to different players.”.

Payments 105

Payments United States Innovation System 105

PYMNTS

APRIL 18, 2017

And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. Technologies like the cloud, mobile, Big Data, robotics and other innovations are key focuses for businesses across all industries. Further, UPS has made several investments in innovation, while the U.K.’s

Big Data 100

Big Data Survey social media Industry 100

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. You don’t see these types of banking innovations that often for mortgages as it requires more data collection and very accurate analysis.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Perficient

DECEMBER 10, 2020

In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Here are other interesting data points that Pega describes as Critical Components of CX: Enabling elegant, painless interactions (66%). Expectations vs Reality. Let’s start with expectations vs reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

JUNE 28, 2016

. “The past year we have seen a shift in the industry with leading financial institutions seeking modern solutions that provide the foundation required for developing a digital strategy that extends into the future,” he said, pointing to recent deals with Arvest, First Tennessee Bank and IBERIABANK.

Security 100

Security Tennessee Analytics Digital Banking 100

PYMNTS

JULY 24, 2018

.” The survey shows the lost productivity that treasurers and financial executives face when continuing to rely on legacy tools like spreadsheets – but perhaps the more interesting point is that executives continue to rely on spreadsheets at all, particularly considering their investments in digitization.

Survey 102

Survey Analytics Digital Strategies Data 102

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MAY 21, 2019

Globally, banks are looking for ways to improve their services and reduce costs while generating more revenue, and are increasingly looking to cloud computing services for data hosting. It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122