PYMNTS

OCTOBER 8, 2020

She said speed is increasingly critical, as technology is evolving fast, commerce channels are proliferating quickly, and consumers bounce between traditional commerce websites and “Facebook, Instagram, email, YouTube and Snapchat” on their road to making purchases. Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

NOVEMBER 23, 2020

It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. The federal entity is charged with monitoring the U.S.

Security 174

Security Fintech Data Fraud 174

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

FICO

FEBRUARY 2, 2022

Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Make customers feel safe. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Omnichannel is customer-led. Leverage technology (e.g.,

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation. Now they ARE the business.

Strategy 77

Strategy Cyber Security Survey Security 77

Abrigo

SEPTEMBER 11, 2023

Strategies for adopting AI at your financial institution Abrigo CTO Ravi Nemalikanti offers insights on how banks and credit unions can begin to utilize generative AI. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. That made it essential for Westlake to ensure that it had all of its security measures in place to block fraudsters. You can’t put a stop payment [like] on a check.

Security 141

Security Fraud Tools Customer Experience 141

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JUNE 4, 2019

He said the technology is a “new era in commerce. Apple’s Homepod, Google’s Home and Amazon’s Echo are the most rapid-selling segment of consumer technology since mobile phones, according to eMarketer. Strategy consultants OC&C predicted last year that smart speakers would be the impetus for a huge jump in voice shopping.

Security 145

Security Payments Survey Mobile 145

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Bank Innovation

DECEMBER 2, 2019

based bank with $273 million in assets, is using ‘cash sweep’ technology to gain large deposits from public funds without having to put up its own assets as collateral. Bank of Franklin County, a Washington, Mo.-based

Missouri 364

Missouri Washington Security Technology 364

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Expand self-service, including the ability to securely exchange documents and open accounts and new services.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

NOVEMBER 21, 2017

20) that it secured equity investment from Allied Irish Banks. TransferMate has built a unique technology platform, and we are delighted to welcome AIB as an investor and partner. This partnership is a great example of how a leading bank and a FinTech company can work together to improve their customers’ experiences.”.

Security 108

Security Digital Strategies Customer Experience Payments 108

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. They believe macro-economic factors, technological advances and market pressures will be the three biggest external influences over the next few years.

Innovation 96

Innovation Security Case Study Strategy 96

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. portals, apps, communications and content strategy, etc.)

User Experience 427

User Experience Innovation Branding Customer Experience 427

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

Perficient

NOVEMBER 19, 2020

What information is easily obtainable via social media, making it less useful for KYC and security purposes? Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Community Software Technology 221

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. Cameras can, however, play a big part in determining where strategies are needed and which ones will work for a particular retailer. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Bobsguide

APRIL 29, 2022

Utilizing NXTsoft’s API strategy, a financial institution can combine best-of-breed independent components and integrate them so that they work together seamlessly to provide an outstanding customer experience. About NXTsoft. NXTsoft is headquartered in Birmingham and has offices in Atlanta, Orlando and Denver. info@nxtsoft.com?or

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge.

Security 100

Security Technology Training America 100

Cisco

APRIL 12, 2022

Financial institutions have to rethink of the utilization of the branch and overall channel delivery strategy. Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. This is where Cisco technology can help. Empower the branch.

America 105

America Customer Experience Operations Survey 105

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. And technology is making it easier than ever to do that.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services). “The

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

JULY 10, 2020

Customers cannot afford to let fraudsters compromise their bank accounts under any circumstances, but the current economic climate makes attacks all the more painful. Ryan Leblond , manager of fraud prevention and investigations at ESL Federal Credit Union , explained these key strategies in a recent PYMNTS interview.

Analysis 132

Analysis Fraud New York City Security 132

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. – Is your data at the center of your security strategy?

CA 100

CA Payments Security Customer Experience 100

Cisco

FEBRUARY 8, 2021

To better understand midsize IT needs and strategies, IDG and Cisco conducted global research on midsize companies and their changing approaches to technology. Legacy hardware poses security threats and can slow operations. Security is spurring a move to SaaS and cloud solutions.

Study 125

Study Security Operations Meeting 125