Bank Innovation

SEPTEMBER 9, 2019

When customers walk into one of Academy Bank’s new branches, a banker will guide them to a screen where they can video chat with a specialist at Academy’s headquarters in Kansas City.

Video 170

Video Kansas City Kansas Customer Experience 170

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

Video 199

Video Training Community Bank Community 199

Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 150

Retail Chicago Banking Trends Video 150

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

OCTOBER 19, 2020

PPP onboarding ushered in a customer-centric approach – putting the customer at the heart of the digital engagement. This will now be the ‘new normal” for customer onboarding across all products and services, whether retail and commercial. Customer service is at the heart of the customer-centric transformation.

Video 520

Video Security Tools Strategy 520

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

ATM Marketplace

JUNE 27, 2016

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Customer Experience 48

Customer Experience Video Technology Retail 48

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

FICO

APRIL 8, 2021

My latest fraud video captures my recent conversation with Jesse Gossman , a South Florida police detective and president of Bottom Line Fraud Consulting. Stay in the Know with my Latest Fraud Video.

Video 72

Video Fraud Florida Cards 72

Bank Innovation

AUGUST 2, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019.

Boston 170

Boston Customer Experience Video Conference 170

PYMNTS

JULY 4, 2017

Retailers in Europe and the U.K. are reportedly using spy technology in an effort to boost sales and customer service. The technology is being used to read customers’ facial expressions, heart rate and pupil dilation while they browse the aisles of physical stores. Europe and the U.K. Europe and the U.K.

Retail 103

Retail Software Technology Video 103

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts.

Retail 100

Retail Samsung New York Video 100

PYMNTS

NOVEMBER 19, 2019

What “just doing it” entails is a digital mirror where the glass is replaced by an LCD screen, computer and HD camera that essentially snaps HD photos and videos of a customer try-on experience that can be shared (if the user so desires). And yet, according to Vilcovsky, the goal is to make that list of retailers even longer.

Retail 102

Retail Innovation Training Video 102

NCR

JANUARY 31, 2018

While many banks are keen to move transactional activities such as deposits away from the counter and onto self-service solutions, some more complex requirements will still need a human presence to walk customers through the process and explain options. And it is in such situations where video technology is proving its worth to the industry.

Video 49

Video Customer Experience Technology Examples 49

PYMNTS

SEPTEMBER 15, 2020

"Our online storefront and purchasing technology empowers brands with a path to purchase that speaks to today's consumers, delivering high-value outcomes directly to consumers while increasing sales and customer loyalty, and creating a top-notch customer experience.”.

Miami 130

Miami Video Branding Online 130

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 273

Innovation Customer Experience Video Management 273

PYMNTS

JANUARY 7, 2019

In a press release , Kroger and Microsoft said that through the partnership, Kroger will test a connected store experience and jointly market a commercial Retail-as-a-Service (RaaS) product for the retail industry. We are excited to collaborate with Microsoft to redefine grocery retail.”.

Ohio 148

Ohio Customer Experience Retail Washington 148

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

Branding 243

Branding Texas Video US 243

Banking 2020

APRIL 28, 2015

Tech savvy banking customers are not only comparing their digital experience with that of other banks, but also with their digital experiences in the non-banking world, like retail or telecom. This digital experience is vital, as it determines whether they should stay or move to different banks for better service.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Often as not the answer is “no.”

Study 196

Study social media Millennials Retail 196

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

AUGUST 7, 2020

According to Vox Media’s Recode , Walmart is close to unveiling the service, but it’s unclear whether the retailer has set a new deadline for the subscription program. But there’s another element that came up during the Amazon earnings report that could be exposing a weak link in the Walmart plan: streaming video. During Q2, 9.1

Video 181

Video Retail Seattle United States 181

PYMNTS

JULY 1, 2020

COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

Perficient

NOVEMBER 19, 2020

Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. If you’re advertising a promotional rate, are you bringing customers directly to the promoted product or are you forcing them to navigate a product comparison page?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

PYMNTS

MAY 21, 2020

As with most every retail category, there are cross-currents in the health and beauty space, and they extend to the cosmetics customer experience as well. The digital shift will dictate how cosmetics are shopped and purchased in several ways, according to Alice Kim, founder of D2C and retail cosmetics brand Elizabeth Mott.

Video 149

Video Retail Online Customer Experience 149

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Bank Innovation

JANUARY 3, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 3, 2019.

Regulation 243

Regulation Video California Data 243

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 195

Innovation Customer Experience Video Management 195

Bank Innovation

DECEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.

Video 243

Video Fintech Capital Customer Experience 243

Bank Innovation

DECEMBER 13, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 13, 2019.

Strategy 243

Strategy Branding Video Marketing Strategies 243

ATM Marketplace

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 48

Retail Chicago Banking Trends Video 48