Customer Experience Millennials Retail Video 
Perficient
JANUARY 12, 2021
To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience. Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions.
PYMNTS
JANUARY 14, 2021
Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.
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PYMNTS
JANUARY 19, 2021
Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Often as not the answer is “no.”
Banking 2020
APRIL 28, 2015
Tech savvy banking customers are not only comparing their digital experience with that of other banks, but also with their digital experiences in the non-banking world, like retail or telecom. This digital experience is vital, as it determines whether they should stay or move to different banks for better service.
Jeff For Banks
JULY 5, 2022
Then came this bubble generation they named millennials. Staying indoors playing video games. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time.
PYMNTS
SEPTEMBER 6, 2018
Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Elevating the Customer Experience. The retailer will roll out a select line of Halloween costumes as part of its pilot.
NCR
DECEMBER 20, 2016
Today, it is widely accepted that customers’ expectations are shaped through their cross-industry experience. In this regard, retailers have already set a very high bar for putting their customers first. What’s more, it’s getting more and more robust as brands start to understand their customers still value human contact.
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