PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

Perficient

NOVEMBER 19, 2020

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. What information is easily obtainable via social media, making it less useful for KYC and security purposes? Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

JULY 2, 2018

“And that is what attracted us to the brand: that consumers have such a positive reaction to it. We think those brands – those with an authentic history and story to tell – are going to be the winners in this changing retail environment.”. And that customer base, Conn noted, is probably more diverse than most people would assume.

Branding 101

Branding Retail New York Groups 101

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

APRIL 28, 2017

The launch follows the release of the company’s Omnichannel Analytics Cloud solution in February, which enables marketers to identify the digital channels driving inbound phone calls, informing how media spend should be allocated across site, search, social media, display and video accordingly.

Analytics 134

Analytics social media Innovation Training 134

PYMNTS

MARCH 23, 2018

Now, Home Depot is helping Pinterest identify products in pins — whether they’re from the home remodeling chain or not — “to help that customer experience go from inspiration to discovery to sale in one experience,” said Melanie Babcock, senior director of agile marketing and social media at Home Depot. “In

Tools 110

Tools social media Customer Experience Strategy 110

Gonzobanker

MARCH 22, 2023

Irvine Sprague, Former FDIC Director So Gonzo Bankers … how many of us have been hesitant lately to check our iPhone each morning to see what trouble may have hit the fan in the financial world during a few restless hours of slumber? “Bank confidence is a fragile reed, and a troubled bank is damaged by any rumors, true or not.”

social media 78

social media Capital Risk Management Strategy 78

Celent Banking

NOVEMBER 12, 2014

Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse. What do you think?

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

DECEMBER 2, 2016

The latest US personal consumption data sizzled. She took to social media this past week to state that the continued use (and pursuit) by Wells to deal with its legal issues in arbitration renders the stated goals of making things right with customers basically a moot point. Want tax cuts? Elizabeth Warren.

Retail 100

Retail Taxes Data social media 100

BankInovation

MAY 7, 2020

After years of banks trying to connect with customers through Twitter and Facebook, it seems the crown jewel for their social media presence may actually be Pinterest.

social media 69

social media Strategy Marketing Customer Experience 69

PYMNTS

NOVEMBER 26, 2018

In a recent interview with PYMNTS, Mike Shay, senior vice president of global member services for fashion retailer TechStyle Fashion Group , said that retailers must provide robust and convenient customer support that combines human sensibilities with automation-enabled speed and convenience. Outfitting With Omnichannel.

Strategy 108

Strategy Retail social media Online 108

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

OCTOBER 9, 2019

direct-to-consumer business allows us to move toward premiumizing the marketplace, and remains one of our important strategies to offset headwinds in U.S. China Experience. “Our DTC strategy in the U.S. will include testing some smaller footprint stores in great locations around the country in the coming quarters,” Bergh said.

Branding 139

Branding Google social media Case Study 139

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MAY 30, 2018

So, it [is now] very important for us to become more customer-centric and offer more personalized experiences to shoppers in this space.”. In a recent interview, Lord explained how NARS is working to carve out its niche by investing in data and personalization tools for both online and offline customers.

Data 110

Data Branding social media Online 110

PYMNTS

JULY 19, 2019

Now, in fairness, if there was ever a day when Amazon would run the retail table, it would likely be on the shopping holiday they invented. But as big as Prime Day was across all of retail, it wasn’t the only thing happening in the ongoing race. Everyone else – including Taylor Swift – was just a player in it.

Branding 122

Branding Retail Customer Experience social media 122

South State Correspondent

MAY 1, 2024

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

Innovation 195

Innovation social media Branding Marketing 195

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. They want the same experience and ease of doing business they are accustom to from retailers.

social media 48

social media Tools Industry Retail 48

ZootBlog

DECEMBER 14, 2015

Learning how to harness big data and make it useful, complying with EMV, and understanding the impact of mobile wallets and disruptive competitors were just a few that made headlines. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets. Advanced Analytics.

Mobile 70

Mobile Customer Experience Analytics social media 70

Gonzobanker

JULY 10, 2020

Are there growth opportunities that would make sense for us to consider at this time – such as entering new markets/M&A? How do we safely and productively get back to work for our customers, members and employees? Elevate priorities that support digital, automation and customer experience. Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

FEBRUARY 23, 2017

Tom Patterson, founder and CEO of Tommy John , shared with PYMNTS how the men’s underwear company is disrupting the industry not only with its products, but also with its approach to marketing and delivering personalized customer experiences. That’s worked really well for us. PYMNTS: How did Tommy John get started?

Branding 109

Branding San Diego Los Angeles Online 109

Gonzobanker

DECEMBER 22, 2020

Let us break it down for you. Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge.

Idaho 181

Idaho Community Industry Strategy 181

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. With all of these components, the offering has become more of a dashboard.

Mobile 78

Mobile Customer Experience Lending Analytics 78

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10

CB Insights

APRIL 10, 2019

From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Linking facial recognition to personalization for shoppers presents a big opportunity in retail. Social Media/Entertainment. Law Enforcement.

Industry 78

Industry Examples Security Technology 78

South State Correspondent

OCTOBER 4, 2022

For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank. By evoking these emotional dyads, bank marketers and product managers can target the customer’s actions.

How To 195

How To Customer Experience Examples social media 195

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1.

Analytics 52

Analytics Analysis Lending Management 52

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

2 out of 3 families live with financial stress, 50 million households in the US. Going to speak about technology can be better used in the card world. This looks to be an offering targeting the retail investment segment. She manages all digital and social media efforts on behalf of agency clients.

Video 40

Video Lending social media Analytics 40

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

CB Insights

NOVEMBER 6, 2018

Amazon’s next big move could be in beauty retail. Amazon Echo and Alexa pursue beauty use cases. Retail partnerships to add value for SMB clients. Source: US-based top-volume skincare searches, Think with Google Beauty Trends 2017. Amazon’s next makeover: online beauty retail. Product Launches.

Google 72

Google Apple Industry Branding 72

William Mills

MAY 11, 2016

Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. Svyatoslav Ostrovsky (Head of Retail Digital Business). Retail for a piece.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

NOVEMBER 18, 2014

The gloomy overcast ride from O’Hare followed the crushing Bears loss to the Packers, so BAI had to distract us with something provoking. With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. General Sessions.

Chicago 98

Chicago Retail Branch Design Training 98

South State Correspondent

JANUARY 3, 2024

This book changed how we think about bank product design and customer satisfaction by using “time-on-task” (we wrote about it HERE ) as a customer experience metric. This hierarchical top-down structure can be limiting in a bank that wants to move at the speed of its customers.

Leadership 370

Leadership Management Strategy How To 370

PYMNTS

AUGUST 4, 2020

And I think this funding will ensure that we take a very long-term view of the business and will allow us to be aggressive, because this is definitely eCommerce prime time. It will allow us to continue investing in the platform and helping entrepreneurs, which is something that is super important for us,” Tagrin said. “It’s

Branding 131

Branding social media Case Study Study 131