Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

Retail 147

Retail Regional Mobile Seattle 147

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. Reinvigorating the branch Channel.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

MARCH 2, 2020

“Partnerships like this one are a major plank in our strategy to accelerate growth, and we look forward to working closely with Visa to help our merchant partners provide [an] enhanced customer experience,” said Paterson. Upcoming plans include expanding into Australia for its rollout into the Asia-Pacific region.

Payments 142

Payments Customer Experience Regional Cards 142

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JULY 24, 2020

Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. PYMNTS explores how open banking is developing in Brazil and the region overall. . COVID Concerns .

Fraud 159

Fraud Leadership Kentucky social media 159

PYMNTS

JANUARY 7, 2021

The European Banking Authority (EBA) will begin requiring companies that provide loans in the region to follow a single definition for default this year, after it saw high variances in the ways they contend with basic banking issues, Bloomberg noted. Bringg Joins Forces With Uber in Retail, B2B Delivery Deal. billion ($31.3

Software 165

Software Chicago User Experience Online 165

PYMNTS

MAY 19, 2016

Creating new demand has to be at the core of Burberry’s future strategy,” said Paul Thomas, an analyst at consultant Retail Remedy. The firm is also focused on “integrating and improving customer experiences across online and offline.”.

Retail 100

Retail Customer Experience Regional Mobile 100

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 31

Customer Experience Minneapolis Strategy Retail 31

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 37

Retail Regional Meeting Branding 37

CB Insights

FEBRUARY 13, 2020

The company’s strategy also includes a deference to developers, and a focus on directly serving developers who build websites and applications using Stripe’s product. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. TABLE OF CONTENTS. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. How ready and willing are Tier-1 banks to transform again and again to simply stay relevant to customers and stay ahead of emerging competition?

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

JULY 30, 2020

The job of fixing Dunkin’s digital acceleration effort now lies with new Chief Digital and Strategy Officer Philip Auerbach. “I am delighted to join Dunkin’ Brands and excited to build a digital ecosystem that will deliver an even more personalized, frictionless experience across all channels.”

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. It didn’t work out so well, noted Jeff Green, a partner at retail real estate firm Hoffman Strategy Group.

Florida 105

Florida South Carolina Tampa Regional 105

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

JUNE 15, 2017

Those categories can span from chargeback data to internal customer loyalty program information, and can be limited in a granular way to certain card accounts or certain locations. Firms must be mindful of the specific fraud activities they encounter, such as across business types, channels, regions or even transaction sizes.

Fraud 115

Fraud Data Tools Management 115

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Celent Banking

APRIL 25, 2016

While Nubank is focused entirely in offering a credit card with a customer friendly personalized real-time view of expenses and modern contact channels (email, call or chat), Bankaool is mainly focused in a checking account with a debit card, SME loans and investment vehicles.

America 100

America Digital Banking Strategy Fintech 100

Bobsguide

FEBRUARY 22, 2022

Sanjeev Paul, Group CEO, Bahrain Development Bank, said, “BDB’s digital transformation program is a key pillar of delivering on the Bank’s vision to build BDB as a sustainable, industry leader and trusted partner for entrepreneurs in Bahrain, helping them to grow their businesses into successful and regionally competitive enterprises.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

DECEMBER 17, 2021

We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. From nowhere, sizable regional players are being created. Has to be M-O-E. Bank Merger of the Year. So which merger was the best in 2021?

Fintech 143

Fintech Strategy Leadership Lending 143

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 40

Regional Branding Retail Branch Strategies 40

NCR

JULY 19, 2016

The renaissance in retail banking is here, and not a moment too soon. Similar to the retail industry, omnichannel strategies are quickly becoming a key component in attracting and retaining new customers. Their analysis suggests retail banks embracing digital may see profit gains of more than 40 percent.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

OCTOBER 19, 2016

But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts. Virtual reality is disrupting retail with the force of a wrecking ball in all parts of the world. Alibaba is a persistent influence in the Chinese retail and eCommerce sectors.

Retail 100

Retail Technology Trends Online 100

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. Let salute this year’s standouts: The Smarter Bank Strategy Award. Team MVB Chief Strategy Officer Matt West with Trabian CEO Matt Dean has been exciting to watch. The Smarter Bank Customer Experience Award.

Community 216

Community Fintech Industry Innovation 216

FICO

APRIL 16, 2019

“Over 50 percent of global online retail sales in 2018 originated from the region. Stopping Fraud - Card Block Strategies. Smart communications is one tool lenders can use to deliver a frictionless customer experience. The survey found that efforts to keep up with changing fraud patterns remain mixed.

Fraud 40

Fraud Survey Regional Cards 40

Gonzobanker

NOVEMBER 29, 2016

In reality, the ability to realize staff savings depends on the institution’s current staffing levels, level of integration, and strategy for customer introduction to ITMs. Will the institution have dedicated staff teaching customers how to use these new machines? Customer Transition. rural or expensive urban markets).

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

In reality, the ability to realize staff savings depends on the institution’s current staffing levels, level of integration, and strategy for customer introduction to ITMs. Will the institution have dedicated staff teaching customers how to use these new machines? Customer Transition. rural or expensive urban markets).

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent. And now, the GonzoBanker team salutes some other troublemakers in each individual Smarter Bank category: The Strategy Award – Goes to Studio Bank in Nashville, Tenn.

Idaho 148

Idaho Conference Data Marketing 148

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. Big Idea – Building a New Digital Retail Brand is Fool’s Gold. It is a misalignment of strategy and tactics from the start.

Conference 195

Conference Technology Las Vegas Trends 195

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data.

Miami 40

Miami Analytics Florida Management 40

Gonzobanker

FEBRUARY 7, 2018

These stories and personalities illustrate that entrepreneurship and value creation are alive and well in banking, especially in the mid-size space where banks are acting as both the consolidators and magnets for big bank talent who want a next turn at building the new regional banks. 2018 Strategies for Bank Execs. Related Videos.

Taxes 75

Taxes Video Analytics Arkansas 75

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Agile Response to Market. Anna Milne, editor at Finextra.

New York City 51

New York City Management Innovation New York 51

Gonzobanker

JULY 7, 2015

*Capital One figures are for Capital One USA direct bank and not the regional bank components. The strategy to put a consumer-friendly face on the bailed-out GMAC is working. Retail Banks $1,271,189,782. Mid-size and regional banks have also grown deposits solidly, as has the credit union industry. billion in 2010.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

FICO

FEBRUARY 18, 2021

Retail consumers, small and medium enterprises, and commercial entities are looking to banks for increasing levels of support and assistance, especially as government-introduced stimulus programs start to mature and expire around the globe. Customers who appear to be financially resilient for the medium to longer term.

Policies 59

Policies Analysis Risk Management Data 59