PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 118

Customer Experience Community Knowledge Base Tools 118

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience. What does your brand portray to the market?

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

APRIL 23, 2019

At the same time, these providers cannot afford to implement security procedures that slow onboarding processes, as that could risk losing customers to competitors that offer the speed and ease they seek. . The verification steps necessary to accomplish this can present frictions for users who want to onboard quickly, however. .

Security 108

Security Puerto Rico Data Operations 108

PYMNTS

AUGUST 15, 2018

Secure payments enabler EMVCo has announced the launch of the full EMV 3-D Secure (EMV 3DS) Test Platform. The platform allows 3DS product providers to confirm that their solutions will perform in accordance with the EMV 3-D Secure Protocol and Core Functions Specification v2.1.0, or its EMV 3-D Secure – SDK Specification.

Security 100

Security User Experience Cards Customer Experience 100

Perficient

APRIL 14, 2022

In The State of Digital Insurance, 2021, a Forrester report shows that security, customer experience (CX) design and data issues are the biggest inhibitors to digital transformation. Interactions will evolve from in-office, face-to-face interactions to video conferencing and other digital presentation skills.

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

JUNE 22, 2020

There’s increased urgency on the part of financial institutions (FIs) to spend more time and money on battling fraud at the point of onboarding, especially as card-not-present transactions surge in the lingering wake of the coronavirus. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field.

Fraud 216

Fraud Branding Customer Experience Security 216

Bank Innovation

MARCH 19, 2020

For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. What is the role of innovation in response to these rapidly unfolding events? How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. But, the reality was, even though I felt more financially secure, I wasn’t technically in any less debt than I would have been had I just bought the shoes outright.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

FEBRUARY 5, 2020

The NACHA Phixius platform enables connected service providers to securely exchange payment-related data. The present system uses laborious bilateral agreements, which limits wide-spread collaboration. The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

AUGUST 19, 2019

Here are some examples of restaurants and retailers that have bounced back from mobile data breaches and what they are doing to ensure security. One of its moves in an attempt to win back customers was the launching of Chipotle Rewards in May. Security Solutions. Other restaurants are turning to biometrics to increase security.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

JUNE 17, 2019

The tools were designed to provide customers with a transparent and clear mechanism to understand the progress of their transactions whether those transactions happen physically, via voice command, by a networked appliance or in an unattended retail context.

Branding 116

Branding Customer Experience Regional America 116

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. – Is your data at the center of your security strategy? Digital Discussion Presenters: Carol Alexander. Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

SEPTEMBER 21, 2018

In the call center space, meanwhile, service providers are upping their use of automation and security technologies. Avtex is looking to help call center clients more securely handle customer payment information. Around The Call Center World. Leveraging AI For Quicker Insurance Claims Service.

Trends 152

Trends Security Technology Training 152

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Demand concrete evidence for each feature, use case and integration presented by a provider. Don’t be sold on vaporware.

Digital Banking 133

Digital Banking Customer Experience Strategy Exercises 133

PYMNTS

AUGUST 8, 2019

Verifying Digital Identity In The Sharing Economy Report , based on a survey of American sharing economy participants, in the rush to onboard new users, making the customer experience more simple could be making security more vulnerable. In order to grow, users need to feel secure about the people they do business with.

Security 108

Security Survey Customer Experience System 108

PYMNTS

APRIL 19, 2017

A biometric security startup with a fast growing membership-based secure identification program just recently scored a considerable amount of additional funding. CLEAR , the popular security line-busting experience that can be found at some 21 airports and six baseball stadiums around the U.S.,

Security 100

Security Customer Experience Cards Fraud 100

PYMNTS

MAY 16, 2019

But new data suggests that over the past year, the economics of supply and demand have helped to double the average price fetched by card-not-present data, meaning cybercrooks now have far more incentive than ever to target eCommerce stores.”. Hackers obtained names, addresses and contact details for the customers. Rising Prices.

Retail 218

Retail Online Cards Data 218

PYMNTS

APRIL 15, 2020

This initiative aligns with Microsoft’s commitment to providing the best customer experience at every occasion, including access to Microsoft’s own Azure-based digital receipt and purchase information. It is being integrated into Mastercard’s suite of fraud management and security products. . and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

DECEMBER 14, 2018

They must deliver services that customers and clients demand while securing their personal data. Businesses and FIs can analyze this transaction data to determine customers’ preferences and personalize services. But the rising availability of data also presents challenges in how it is used. More Data, More Innovation.

Payments 180

Payments Regulation Data Security 180

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

APRIL 2, 2020

“Retailers selecting a card authorization method and network are often concerned with the impact on consumer convenience, their own bottom lines and security,” the report states. Merchants are calling the shots in debit routing, and appear focused on turning profits and pleasing customers with fast, secure transactions,” the report concludes.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Balancing experience and risk is a massive challenge for us,” he told PYMNTS in a recent interview. “We Getting Customers To Buy In. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

JUNE 13, 2019

Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Any measure of security introduces friction. Gaming and gambling sites face similar issues, as too many security measures can turn off users who will go elsewhere.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JULY 22, 2020

When it comes to promoting a positive end-user experience without compromising security and accuracy, losing balance could mean the difference between successfully connecting the right individuals with the funds they need in real time, or dropping the ball in a very big way. Speed Vs. Security. Striking The Balance Through Data.

User Experience 141

User Experience Security Technology Data 141

Cisco

AUGUST 11, 2020

For IT organizations, there’s no rest as normalizing new work environments and enabling a return to the workplace present new challenges which IT is uniquely qualified to address. This expanded nature of customer relationships – crossing between physical and digital channels – is the ‘new normal’ for customer experience.

Innovation 119

Innovation Customer Experience Survey Meeting 119