PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

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Fraud Cards Risk Management Customer Experience 193

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. But, the reality was, even though I felt more financially secure, I wasn’t technically in any less debt than I would have been had I just bought the shoes outright.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JUNE 27, 2017

Cross-border payments platform Currencycloud and Hyundai Card, South Korea’s digital pioneer company, recently announced an exclusive partnership to enable the launch of Korea’s first mobile remittance service provided by a credit company. The service launches soon and will be available through Hyundai Card’s Global Remittance application.

Cards 100

Cards Mobile Digital Strategies Fintech 100

PYMNTS

MAY 16, 2019

A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime underground than cards pilfered from hacked brick-and-mortar stores. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. It estimates that each dispute costs $15-$70 for both card issuers and merchants.

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Fraud Cards Tools Online 167

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

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Security Fraud Survey Customer Experience 147

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. Card networks attract merchants with promises of faster, more accurate debit routing, and merchants pay handsomely to transact across these networks. Debit has never been more popular with U.S.

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Cards Comparison Fraud Retail 130

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field.

Fraud 216

Fraud Branding Customer Experience Security 216

PYMNTS

AUGUST 19, 2019

Here are some examples of restaurants and retailers that have bounced back from mobile data breaches and what they are doing to ensure security. One of its moves in an attempt to win back customers was the launching of Chipotle Rewards in May. Security Solutions. Other restaurants are turning to biometrics to increase security.

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Mobile Fraud Security Data 159

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Balancing experience and risk is a massive challenge for us,” he told PYMNTS in a recent interview. “We All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

APRIL 19, 2017

A biometric security startup with a fast growing membership-based secure identification program just recently scored a considerable amount of additional funding. CLEAR , the popular security line-busting experience that can be found at some 21 airports and six baseball stadiums around the U.S.,

Security 100

Security Customer Experience Cards Fraud 100

PYMNTS

JUNE 17, 2019

The tools were designed to provide customers with a transparent and clear mechanism to understand the progress of their transactions whether those transactions happen physically, via voice command, by a networked appliance or in an unattended retail context.

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Branding Customer Experience Regional America 116

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. They will also share stories on how these and other challenges have dramatically held some card issuers back. – Is your data at the center of your security strategy? Hannah Preston.

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CA Payments Security Customer Experience 100

PYMNTS

MARCH 15, 2019

Providers are now working to make customer experiences more contextual, finding users wherever they spend their time — through car dashboards, on mobile apps or via other devices. In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world.

Retail 146

Retail Payments Cards United States 146

PYMNTS

JANUARY 12, 2017

Discover Financial Services and PayPal inked a deal in which PayPal will be more available to Discover card members, acquirers and merchants. PayPal customers can pay with their Discover cards on all of the contactless enabled merchants that take Discover as a payment method.

Cards 100

Cards Customer Experience Payments Online 100

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

NOVEMBER 2, 2020

Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce. Those processors will in turn work with issuing banks to offer near-instant issuance of cards.”. Superconnected Homes as Digital-First Command Center.

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Study Cards Payments Innovation 205

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

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Fraud Mobile Security Cards 131

PYMNTS

FEBRUARY 3, 2020

ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again. Innovations like easy PIN authentication turn a debit card into a valid ID when using the ITM.

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ATM Digital Banking Innovation Video 165

PYMNTS

OCTOBER 6, 2020

Now these services are about safety and security, with features like curbside pickup and contactless drop-off, [and they’re now] a basic part of business operations,” Tim Ridgely , head of order and delivery at Paytronix, told PYMNTS. The company as of yet has offered no word on how the breach occurred, or how many customers were affected.

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Fraud Data Mobile Cards 195

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 But looking ahead, it is no longer enough for B2B sellers to merely offer card or ACH payment acceptance at the digital point of sale.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JUNE 20, 2018

At the same time, a host of newer POS technology, including touchscreens and Android-based devices, are offering new merchant and customer experiences. That especially includes the ability to handle loyalty and gift cards, and the related points and rewards. As well, the growth of the gig economy in the U.K.

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Payments Cards System Operations 135

PYMNTS

OCTOBER 5, 2017

In a press release, the two payment companies said the move is designed to enhance customer choice, improve the customer experience and make Mastercard a clear payment option within PayPal across the globe. Additionally, consumers will be able to quickly cash out funds held in their PayPal accounts to a Mastercard debit card.

America 108

America Customer Experience Payments Cards 108

PYMNTS

JUNE 13, 2019

credit card losses will exceed $12 billion. Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Any measure of security introduces friction. By 2020, it’s estimated that U.S.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

SEPTEMBER 21, 2018

They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. They are setting up fences and other methods to sell stolen goods — as well as rewards points and those gift cards — and win paydays. Attack can be a simpler proposition than defense.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

APRIL 30, 2020

This means it is critical that online merchants quickly learn which payment methods are most wanted in each country and identify the markets most receptive to more international purchasing tools like global credit cards. Cards can be critical to serving the U.K. and Scandinavia. Such payments are not as popular elsewhere, however.

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Payments Cards Resources Online 131

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. But faced with the goal of reducing cyberattacks or letting more customers transact, Ahmad stated that both endeavors should be in place.

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Fraud Tools Cards Online 162

ZootBlog

JUNE 21, 2016

Jason Malo, senior executive advisor for CEB shared that changes in the fraud landscape over the past several years signal we must place a renewed focus on security. Malo believes the idea of a “frictionless” customer experience is now an outdated and overreaching goal in effective fraud protection. Not so much here in the U.S.,

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Fraud Customer Experience Security Training 70

PYMNTS

JUNE 12, 2019

The basic idea behind LISNR is to send data securely via audio. Or, as Ostoich put it during the PYMNTS interview, “LISNR enables merchants to mimic an NFC-like experience with a potentially more favorable fee structure, as LISNR continues to be positioned as a card present alternative.” Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

Gonzobanker

SEPTEMBER 20, 2016

If you’ve ever attended a Finovate conference (now in its 10 th year of existence), you know that it’s truly a firehose of information, an assault on one’s ability to comprehend and process anything, as 70 companies present their spiels in seven-minute spots. And please don’t think that presenters will make that clear. People (i.e.,

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Conference Cards Analytics Technology 60

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

MAY 20, 2020

Unfortunately, this current environment presents some of those opportunities.”. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks.

Fraud 208

Fraud Examples Data Tools 208

Gonzobanker

NOVEMBER 5, 2018

Because people buy a lot of stuff, and they want their payments to be a no-brainer: convenient, secure and reliable. The average financial institution opens a fair number of new checking accounts and debit cards, supposedly easy tools for payments. The CSR/MSR asks if she would like a debit card. Is it business as usual?

Payments 103

Payments Cards Apple Tools 103

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. Now that merchants are more responsible for fraud that happens in their stores, he said, “it’s our responsibility to teach them about these tools, like EMV, that can secure them and secure their businesses.

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Retail Apple Fraud Online 100