Bank Innovation

OCTOBER 28, 2019

Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.

Security 199

Security Data Innovation Report 199

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. Debit network PULSE recently sought to boost its security by adopting a FICO fraud detection platform that can help it quickly detect and respond to suspicious activities.

Security 182

Security Fraud ATM Cards 182

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. Quest for secure digital platforms.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

OCTOBER 8, 2020

Headless commerce enables brands to quickly adopt innovations and embrace new channels as they emerge and is an opportunity to future proof their technology investments,” Tran said. . Building the right front-end experience for the consumer starts with understanding customers. . Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

NOVEMBER 23, 2020

Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. That made it essential for Westlake to ensure that it had all of its security measures in place to block fraudsters. You can’t put a stop payment [like] on a check.

Security 141

Security Fraud Tools Customer Experience 141

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation. Now they ARE the business.

Strategy 77

Strategy Cyber Security Survey Security 77

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

Bank Innovation

APRIL 20, 2020

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

Customer Experience 259

Customer Experience Fintech Security Innovation Strategies 259

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

Abrigo

SEPTEMBER 11, 2023

Strategies for adopting AI at your financial institution Abrigo CTO Ravi Nemalikanti offers insights on how banks and credit unions can begin to utilize generative AI. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. In the U.S. Cisco in the evolving ecosystem.

Innovation 160

Innovation Security Data Innovation Strategies 160

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Then, there was sudden exponential growth in innovation.

Security 100

Security CA Payments Big Data 100

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Bank Innovation

DECEMBER 2, 2019

Bank of Franklin County, a Washington, Mo.-based based bank with $273 million in assets, is using ‘cash sweep’ technology to gain large deposits from public funds without having to put up its own assets as collateral.

Missouri 364

Missouri Washington Security Technology 364

PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. This introduces new opportunities, as well as reasons to reject the status quo and lasting lessons.

eBook 222

eBook Customer Experience Fraud Mobile 222

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Insights on Business

FEBRUARY 13, 2019

Next was born to complement Bradesco’s strategy. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Protection (Security). Hyper-connected journey. Day-to-day tasks.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. – Is your data at the center of your security strategy?

CA 100

CA Payments Security Customer Experience 100

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. A modern core system?

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

NCR

MARCH 22, 2017

The good news is that, at branches across the country, digital innovations can already transform brick and mortar branches into mobile-first, immersive help centers – improving the customer experience and increasing employee productivity while ensuring data remains secure. More data security. The result?

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

DECEMBER 14, 2018

They must deliver services that customers and clients demand while securing their personal data. In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. More Data, More Innovation. Some of the benefits can be seen in the U.K.

Payments 180

Payments Regulation Data Security 180

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. and globally,” said Fordyce, adding that the pandemic has created even more opportunity for innovators to flex their AP automation muscles.

Fintech 319

Fintech Resources Payments Industry 319

PYMNTS

DECEMBER 10, 2020

Bank's work with Zelle, the release says, is “part of the company’s broader strategy to enhance the customer experience with digital capabilities that are intuitive and easy to use, fast and secure.”. Recently, Zelle surpassed one billion payments in 12 months.

US 161

US Cards Customer Experience Trends 161

PYMNTS

DECEMBER 12, 2019

They must also take a more balanced approach to growth, sidestepping the payments innovation mistakes that established players have already made, according to Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy. “We This requires payment innovation that matches both owners’ and renters’ market-specific needs.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

JANUARY 19, 2021

With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. According to Suchit Bachalli , CEO of Unilog , thanks to the market's acceleration as a result of COVID-19, the industry is on the cusp of some major innovation.

Online 275

Online Marketing Payments Operations 275

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243