Accenture

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 299

Payments Leadership Regional Trends 299

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. IBM is also developing an open automotive transaction platform for mobility services based on blockchain technology.

Industry 155

Industry Innovation blockchain Compliance 155

Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. He observed that cybersecurity, once relegated to the bank’s information technology (IT) department, had instead become a natural extension of the business that affected everyone across the organization, him included.

Community Bank 120

Community Bank Community Innovation Meeting 120

PYMNTS

JUNE 15, 2018

eBay has announced that Steve Fisher, eBay’s chief technology officer, will take on the new role of Senior Vice President of Payments and relinquish his role as CTO. Payments is a critical initiative for eBay as we remain sharply focused on improving the customer experience on our platform.

Leadership 101

Leadership Payments Customer Experience Innovation 101

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Gonzobanker

MAY 15, 2023

However, Cornerstone research and data indicate that most banks and credit unions are simply not in step with customer expectations. It’s 2023 and innovations like AI are gaining steam, but dated systems and clunky processes continue to clog the consumer loan pipeline in most financial institutions.

Lending 154

Lending Leadership System Data 154

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. keep me informed.

Community 195

Community Lending Maine Resources 195

Perficient

JANUARY 26, 2021

Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. Learn more about how we cultivate customer-centered business with Sitecore. Work With Truly the Best of the Best. Work with the best of the best.

Training 322

Training Community Leadership Strategy 322

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

MARCH 8, 2023

Promote the advancement of women into leadership roles. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Here are some ways that financial services institutions can continue to work toward bridging the gender gap: 1.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. We’re always seeking the best and brightest to work with us.

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”. billion.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

NOVEMBER 9, 2018

“The strength of our brand in Japan, the momentum in our business, and the spirit of our partners who proudly wear the green apron give me great confidence in our ability to elevate the Customer Experience and drive growth to continue to build our brand,” Kevin Johnson, Starbucks president and chief executive officer, said in a press release. “We

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

JUNE 18, 2019

The company wants to continue to innovate payments solutions using ID and digital money technology. Other customers include Khaleeji Commercial Bank, An Post, Think Money Group, Tandem Bank and numerous others. “As EQT Ventures is delighted to support Steve and the team on their journey to transform banking!”.

Leadership 161

Leadership Customer Experience Innovation Capital 161

PYMNTS

FEBRUARY 14, 2018

“Brian is a proven, world-class executive, who will bring fresh energy and leadership to drive excellence across every aspect of our business,” Chipotle’s CEO Steve Ells said in a statement. He also said his own efforts would be tied to innovation once the company found a replacement. “As

Branding 108

Branding Leadership Customer Experience Innovation 108

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

APRIL 2, 2019

The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience. Applying technologies to modernize payments. Progressive approach to payments modernization. The future should be no different.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

JULY 23, 2018

PayU , the online payment company owned by Naspers , announced Monday (July 23) the acquisition of payments technology platform ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ. A source told Reuters the deal was valued at between $80 million and $100 million.

Leadership 101

Leadership Customer Experience Analytics Payments 101

PYMNTS

JULY 6, 2017

In a statement to Chain Store Age he said, “Joining the QVC Group will give us instant access to global consumer markets, a leadership team with deep expertise and a global perspective, and the opportunity to further strengthen our content-based brand portfolios in a changing retail landscape.

Retail 100

Retail Video Innovation Leadership 100

Perficient

AUGUST 5, 2020

Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great! New Technology and Impressive Clients Amplify Career Growth. I have learned new technology and improved interpersonal skills. SEE THEM IN ACTION: Perficient’s “Pass The Mug” Challenge Shows Off Remote Team Culture.

Technology 441

Technology Austin Leadership US 441

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

PYMNTS

SEPTEMBER 18, 2019

It is NFC-enabled and connects directly to the customer’s digital wallet. The device runs on FeliCa technology, which is very popular in Japan and is also used to power the coffee company’s card system. The pen is said to have a sleek appearance and writes in a coffee-brown ink.

Leadership 110

Leadership Branding Customer Experience System 110

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. For year-round thought leadership, check out our FSI and Retail Blog Series. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 87

Leadership Case Study Innovation Online 87

Independent Banker

MARCH 31, 2022

Spending extra time with a customer to give them an exceptional experience. Thinking outside the box to innovate and improve customer experience or an internal bank process. Going the extra mile to help a colleague who is struggling with a difficult project.

San Antonio 162

San Antonio Community Customer Experience US 162

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 147

Fintech Strategy Leadership Lending 147

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Score one for Quibi.)

US 294

US social media User Experience Digital Strategies 294

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership.

Leadership 370

Leadership Management Strategy How To 370

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

MARCH 15, 2018

As consumers’ brand relationships have shifted from Communications Service Providers (CSPs) to the device manufacturers and apps that run over the top of networks, the CSPs are moving toward customer experience as a competitive differentiator. The Analytically Differentiated Customer Experience.

Analytics 55

Analytics Customer Experience Data Strategy 55

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. The external drawback is we’ve become known as a leader in advanced analytics.

Analytics 100

Analytics Customer Experience Data Leadership 100