Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software. Those days have passed.

Lending 195

Lending Software Risk Management Management 195

PYMNTS

MAY 11, 2018

Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge? Some companies view risk management and compliance as roadblocks to innovation.

Compliance 125

Compliance Innovation Management Risk Management 125

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

Abrigo

NOVEMBER 17, 2023

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience. Stop manually building term sheets. Click a button that imports yours.

Lending 221

Lending Software System Taxes 221

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

Abrigo

FEBRUARY 6, 2024

Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers." keep me informed Download infographic Fraud prevention increases confidence in your organization As fraud operations become more sophisticated, banks need to invest in the proper technology for check fraud detection.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. Barrett explained.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

DECEMBER 29, 2020

Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources. “So Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Having accessibility integrated into your process provides a more usable site, increased brand value, more efficient testing and lifecycle processes, improved SEO, and can help with managing legal risk.

UX 531

UX Guidelines Compliance Study 531

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Lending & Credit Risk. Credit Risk Management. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

APRIL 7, 2016

TSYS will bring its risk management solutions that enable cardholders to monitor their accounts and prevent fraudulent activity with real-time access to communication options, including push notifications, SMS text messaging, voice messages and email. TSYS clients in Europe now have access to real-time, on-demand cardholder alerts.

Risk Management 100

Risk Management Study Fraud Survey 100

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

CFPB Monitor

APRIL 1, 2021

In what could be an important step towards needed regulatory updating to accommodate the growing use of artificial intelligence (AI) by financial institutions, the CFPB, FDIC, OCC, Federal Reserve Board, and NCUA issued a request for information (RFI) regarding financial institutions’ use of AI, including machine learning (ML). Uses of AI.

Risk Management 78

Risk Management Training Lending FDIC 78

Gonzobanker

MARCH 22, 2023

Customer Experience – With customers jumpy and nervous, banks cannot afford to allow service lapses or information mistakes that could set off another wave of panic. Digital banking uptime, the speed and accuracy of moving money, and the ability to talk to informed bankers are vital right now.

social media 78

social media Capital Risk Management Strategy 78

PYMNTS

APRIL 20, 2017

Payments and risk management solutions provider Verifi, which specializes in serving CNP merchants, just recently announced the launch of a new platform that aims to improve efficiency and cut down on unnecessary chargebacks and fraudulent claims.

Fraud 108

Fraud Risk Management Customer Experience Management 108

Gonzobanker

JULY 8, 2022

In the midst of this rapid-fire disruption, chief information officers are expected to be nimble, forward-thinking leaders who foster innovation in their organizations. They’re meant to be able to deliver data governance, meaningful analytics, and dashboarding to help the executive suite better manage and grow the financial institution.

Resources 146

Resources Leadership Technology Management 146

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Lending & Credit Risk. Credit Risk Management. learn more.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

NOVEMBER 7, 2018

Management pointed to tightening credit standards even as rising rates helped boost results, trends that are likely to continue. billion, while custom loans — defined as those near prime, super prime and “testing” programs — stood at $621 million, compared to $447 million. million, beating consensus by about $2.6

Taxes 159

Taxes Management Risk Management Capital 159

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Gonzobanker

JANUARY 4, 2023

It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. They will have some piece of it, though, such as reviewing outsourced disaster recovery and information security plans.

Technology 78

Technology System Software Groups 78

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. That wastes time and risks data entry errors.

Lending 243

Lending Survey Data System 243

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. The big vision here is really to provide that aggregated information in real time for the leader of the fraud risk team,” Huang told PYMNTS.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

FICO

JUNE 1, 2023

Thu, 06/01/2023 - 09:03 Saxon Shirley by TJ Horan Vice President, Product Management expand_less Back to top Thu, 06/01/2023 - 09:00 Up until just a few years ago, artificial intelligence (AI) was something you mainly heard about in movies like 2001: A Space Odyssey , Terminator and Chappie.

Training 59

Training Fraud Customer Experience South Carolina 59

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Check back often since IBM is adding new sessions each day.

San Francisco 93

San Francisco CA social media blockchain 93

Bobsguide

AUGUST 7, 2022

Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

Abrigo

FEBRUARY 23, 2022

However, both of those approaches could hurt bank returns and potentially increase risk for the institution. Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Learn More.

How To 195

How To Lending Software Survey 195

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. The deadline to submit comments in response to the RFI is October 16, 2022.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78