PYMNTS

JULY 15, 2020

Another involves heightened fraud vectors swimming like sharks around digital-first first-timers. On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency. Cloud Havens and Changing Keys.

Security 130

Security Policies Fraud System 130

PYMNTS

JUNE 21, 2019

The customer isn’t just looking for a slick app on mobile devices, over the phone, at a branch on a desktop or at an ATM. The member wants a consistent experience that follows them, whenever and however they tap into it. They want it to be easy and intuitive, and to assume it will be safe and secure.

Fintech 163

Fintech Fraud Data ATM 163

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MARCH 22, 2018

Fraud detection startup Sift Science has raised $53 million in a series D round, bringing its total amount raised to $107 million. Founded in 2011, Sift Science plans to use this latest round of funding to grow its fraud detection and prevention product globally. Clients include Twitter, Airbnb, Twilio, Instacart, Zillow and Yelp.

Fraud 108

Fraud Atlanta Capital Big Data 108

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time. Let us step back in time and look at the last 50 years.

Risk Management 195

Risk Management Data Technology Fintech 195

ZootBlog

FEBRUARY 6, 2019

The post Good Intentions, Bad Security – Finding Footing in Fintech appeared first on Zoot Solutions. As a financial industry veteran, I have dedicated a lot of time and energy to researching, analyzing and implementing strategies to grow financial businesses. When we launched […].

Security 67

Security Fintech Strategy Industry 67

PYMNTS

OCTOBER 22, 2020

22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”. Mitek noted in a press release that its new NFC-enabled “fast lane” can enable “banks, FinTechs and financial organizations onboard their customers more simply and securely.”.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JANUARY 28, 2020

If it’s the latter — or some combination of the latter — that means working with FinTechs or other financial services players that are not traditional FIs. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. At the same time, he explained to PYMNTS, industry collaboration can mean combining banks’ and FinTechs’ biggest strengths.

Fintech 319

Fintech Resources Payments Industry 319

Insights on Business

NOVEMBER 22, 2017

The same technology that has helped change the world of payments has also fueled fraud complexity, requiring an increasingly sophisticated anti-fraud response – payments fraud has become a €20Bn ($23Bn) worldwide problem for financial institutions while the fraud detection and prevention market will be worth €28.49Bn ($33.19Bn) by 2021 [1].

Fraud 125

Fraud Payments Innovation Industry 125

Insights on Business

DECEMBER 6, 2018

With new payment rails often come unpredictable threats, and likewise the need to help customers adopt these products easily. A balance is required between adequate reliability and security without impacting the customer experience. Fraud prevention: The first line of defense. Investing in security a necessity.

Fraud 79

Fraud Payments Security Technology 79

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

FICO

AUGUST 24, 2021

As a fraud professional, you may feel as though your organization walks a tightrope, balancing minimal customer friction with maximum risk mitigation. Through the lens of the customer journey, we may need to combine a fraud decision and an authentication decision, or identity proofing and KYC compliance decisions.

Fraud 52

Fraud Tools Compliance ATM 52

PYMNTS

MARCH 3, 2020

Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. The following Deep Dive explores the benefits digital-first banking can offer customers as well as the challenges inherent in such transformations. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. Credit union members want a state-of-the-art banking experience with their institutions,” he said. Everyone wants things faster and more convenient, but at the same time they also want security.”.

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Lumin in the credit union marketplace has gained widespread attention as a new best-of-breed player.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

DECEMBER 26, 2019

The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion. Security Concerns. In fact, financial services and FinTech are most at risk, Black Duck found.

Software 132

Software Payments ATM Course 132

Insights on Business

NOVEMBER 8, 2018

I thought one panel participant explained eloquently where the financial services industry is in the digital transformation journey when he put it in terms of the incumbent bank’s relationship with fintechs. He observed: We’re in what was described as “Phase 3” with fintechs. He hits on an important insight.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

APRIL 2, 2020

The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to execute: Give the good customers a great experience, and give the bad guys pretending to be good customers a rough ride. And that is the holistic goal, noted Stuppy. Stuppy said.

Fraud 152

Fraud Data Security User Experience 152

PYMNTS

JULY 24, 2019

It’s also possible that FinTechs are not conveying the benefits of electronic payables when discussing processes with FIs. FinTechs have been partnering with banks to drive innovation and increase usage of real-time B2B payments. Security as an Added Benefit. Interestingly, 63.5

Payments 167

Payments Survey Community Bank Fraud 167

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Building blocks for a fintech world: Hands-on workshop. Fintech application development is supported in the IBM Cloud.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels. Progressive approach to payments modernization. The answer is yes.

Payments 125

Payments New York City Fraud New York 125

Independent Banker

DECEMBER 31, 2022

Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. CB Insights revealed that Q3 2022 fintech investments in payments continue to dominate financial services, with early-stage deals reaching a record high even as overall funding begins to cool.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

OCTOBER 1, 2019

Beyond banks, Ramsey noted, any number of financial services firms will take advantage of overlays and real-time payment systems, as it behooves them to look for the cheapest and most secure ways of conducting transactions. As he noted, banks have depth of knowledge when it comes to compliance, while FinTech firms have strength in innovation.

Payments 174

Payments Customer Experience Fintech Examples 174

PYMNTS

OCTOBER 10, 2018

But just as it was a disruptive force when it emerged in the mid-19th century, today the wire has secured a bit of attention as players like SWIFT move to promote faster, more efficient cross-border transfers. billion via business wire fraud between October 2013 and December 2016, the FBI calculated. Thieves attempted to steal $5.3

Fraud 116

Fraud Compliance Innovation Payments 116

Cisco

APRIL 26, 2022

Some familiar examples are receiving banking fraud alerts on mobile devices, submitting photos for insurance adjustments, or using robo-advisors for investment decisions. This momentum is also being fueled by growing adoption of cloud-native fintech solutions that are built on these capabilities.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

MAY 19, 2019

As FinTechs and the big banks pour millions of dollars into digital offerings, credit unions are rushing to catch up. At the same time, the credit unions are on the hook to not only provide for customer experience but also security.

New York 181

New York Security Customer Experience Innovation 181

Abrigo

MAY 5, 2022

Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.” Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm. Fraud Prevention.

Community 195

Community Lending Maine Resources 195

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. Enter, the Payments Canada Summit. Payments touches on many subjects, and so does the Payments Canada Summit.

System 126

System Payments blockchain Fraud 126

PYMNTS

AUGUST 16, 2018

Risk looms large with rampant growth in fraud, however, and financial institutions (FIs) must stay guarded to prevent cybercrime. Reducing Risk By Fighting Fraud. FIs stopped nearly $17 billion in fraud activity in 2016 — the most recent year that statistics were available — and lost $2.2 billion to it during the same year.

Digital Banking 101

Digital Banking Fraud Data Tools 101

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

MARCH 26, 2018

A digital reinvention is underway in financial services, driven by the need for fraud prevention, personalized customer service, and the ability to keep pace with massive amounts of new regulations. Financial institutions’ customers demand personalized experience driven by analytics and artificial intelligence, and it has to be mobile.

User Experience 135

User Experience Compliance Maine Regulation 135