PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand.

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PYMNTS

DECEMBER 17, 2020

Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals. Developments From The World Of Digital Fraud.

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PYMNTS

JANUARY 22, 2021

Consumers are going online to complete their shopping during the pandemic — even for major purchases typically done in person, such as buying a car. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

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Security Fraud Tools Customer Experience 141

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. For example, 3DS 2.0

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PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency. Cloud Havens and Changing Keys.

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FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. consumers reported waiting more than 30 minutes to secure financing for the purchase of an automobile. First up, buying a new car.

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PYMNTS

AUGUST 11, 2020

Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

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PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

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PYMNTS

MARCH 28, 2018

While Sift initially launched as a chargeback fraud specialist, Lee recently told PYMNTS that market conditions have led customers to broaden their demands. People are putting more of their digital identities online, and as a result, we’ve been hearing from companies that say, ‘We have our chargebacks under control.

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PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

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Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

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PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

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PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

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PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. Rejecting the Status Quo: Cumbersome Manual Reviews and Customer Insults.

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PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers. Some must stop immediately.

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PYMNTS

AUGUST 1, 2019

Stitch Fix Kids , for example, sends out a selection of kids’ clothing each month, while GiftLit focuses on curated children’s books. Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. The only customer-facing security measure KiwiCo currently utilizes is passwords.

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PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. This finding puts greater pressure on eTailers to detect if such fraud is at play and to safeguard customer card data.

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Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? How clear is the guidance we provide prospective customers? Do you need to ask all the questions?

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social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. This will give them more time and flexibility, according to the FI.

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PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

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NCR

MAY 30, 2017

Banking continues to develop online and on mobile, moving away from traditional in-branch services. In fact, research from the Bank of America found sixty-two percent of respondents used mobile or online as their primary method of banking last year, which marks an eleven percent increase from 2015. A smarter customer experience.

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PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

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Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. For example, one time in college, at a point where I had extremely minimal supplemental income, I needed (wanted?) Pros & Cons of Using BNPL.

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PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Burger King, for example, is downgrading the price of its signature sandwich, the Whopper, to $.01

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PYMNTS

MAY 23, 2019

“What ends up being really, really important is offering a balanced approach, and making sure that those channels are integrated, so that if I start a process online or in person, I can change channels to finish it,” Chambers said. Consumers, he added, are accustomed to those experiences in the rest of their lives.

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PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement.

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Security Fraud Survey Customer Experience 147

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

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BankInovation

AUGUST 12, 2022

Financial institutions could improve security, reduce costs and enhance the customer experience by replacing the password with integrated biometric solutions. Dupont, Wash.-based

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Trends Customer Experience Digital Banking Examples 52

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. The data also shows the emergence and success of online lenders, accounting for 20% of business loan applications. What's Next.

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PYMNTS

SEPTEMBER 28, 2020

COVID-19 is an ideal example, as cold-hearted fraudsters are siphoning off funds designated for legitimate people and businesses. Some are posing as government officials and asking for personal information for stimulus checks, for example, while others are targeting cryptocurrencies.”. A Marriage Of Advanced Tech With Due Diligence.

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PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

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Perficient

JULY 31, 2020

Gartner also stated that “by 2022, 35% of large organizations will be either sellers or buyers of data via formal online data marketplaces, up from 25% in 2020.” This function will also play a key role in regulatory compliance and data security aspects of value of data.

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Data Analytics Strategy social media 354

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks.

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Tools social media Fraud Mobile 141

PYMNTS

NOVEMBER 13, 2020

“It’s hard to say if they are,” said McLain, who added that some issuers have gotten their arms around the shift to multifactor authentication to make online purchases more secure, and some are wrapping things up. Merchants, he said, need to realize that SCA need not be applied to all of a merchant’s online traffic. “In

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PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

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System Digital Banking Tools User Experience 268

PYMNTS

JUNE 10, 2020

“Even in pre-pandemic times,” he said, “some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention.”. Admittedly, financial institutions (FIs) were not bringing all their efforts to bear on pivoting to mobile and online channels.

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Digital Banking Mobile Security Examples 145