PYMNTS

JUNE 19, 2020

It hasn’t been a good year for hospitality and events, with the pandemic shutting down travel, large gatherings, venues and the desire to be physically close to other people. Celebrity Event Planner Colin Cowie of Colin Cowie Lifestyle said the industry has to pivot to survive. Social events, he noted, are a different animal entirely.

Iowa 285

Iowa Groups Industry Florida 285

Payments Dive

SEPTEMBER 20, 2018

One of the overriding themes from this year's event held in Chicago was how banks will take advantage of the data they receive from AI initiatives to provide a better customer experience.

Customer Experience 244

Customer Experience Chicago Data 244

Payments Dive

AUGUST 13, 2020

Winners of the ICXA Elevate Awards, which recognize outstanding achievement in interactive customer experience, are typically recognized during the annual ICX Summit. But due to the pandemic, this year’s awards ceremony will be held virtually on September 22.

Customer Experience 412

Customer Experience 412

PYMNTS

JANUARY 22, 2021

The power of AI, he said, is to take data from a variety of different streams and collate it into a single, personalized and actionable model for each customer and their standard behaviors. Using a combination of smart agent technology, customer intelligence and other data sources, Mastercard develops highly accurate models.

Customer Experience 266

Customer Experience Tools Risk Management Data 266

Gonzobanker

MARCH 7, 2024

It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Follow Mary on LinkedIn.

Las Vegas 147

Las Vegas Fintech Conference San Francisco 147

PYMNTS

DECEMBER 13, 2019

Verizon’s 5G Labs and Snapchat said they are working to push the boundaries of what it means to experience live events as well. Our strategy is to partner with the best brands to ensure our customers have exclusive access to cutting edge technology and services.

Customer Experience 136

Customer Experience social media Video Retail 136

ATM Marketplace

SEPTEMBER 7, 2021

You still have a chance to join the Bank Customer Experience Summit, but you need to act quickly. 10 for the event, which will be held in Chicago from Sept. Registration closes on Sept. This summit will gather experts from leaders in the industry ranging from Truist to Republic Bank of Chicago.

Customer Experience 97

Customer Experience Chicago Industry 97

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JUNE 7, 2017

It’s a one-stop shop for total control, enabling you and your staff to improve the customer experience.”. And the best systems can be automated with customized ‘events,’ making facility management easier than ever.”. High-end automation systems enable the configuration of ‘events’ that simplify commands further,” he said.

Customer Experience 101

Customer Experience Video System Branding 101

Perficient

FEBRUARY 22, 2023

An example is the know your customer (KYC) process in which intelligence agents can sense an event using natural language processing (NLP), machine learning (ML), robotic process automation (RPA)/digital process automation (DPA), query data, proactively make a decision, and act without approval while continuing to learn and improve.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Payments Dive

FEBRUARY 23, 2016

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Customer Experience 150

Customer Experience Retail Technology 150

ATM Marketplace

SEPTEMBER 20, 2018

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer experience.

Customer Experience 73

Customer Experience Chicago Data 73

Payments Dive

APRIL 1, 2020

David Drain, SVP of events for Networld Media Group, is also serving as the director of the Interactive Customer Experience Association.

Customer Experience 248

Customer Experience Groups 248

Perficient

JULY 20, 2020

After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Digital Frictionless Customer Experience. Join Our Session.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Insights on Business

DECEMBER 7, 2018

Constant customer feedback, net promoter scores and verbatims provide raw feedback for innovation and transform siloed departments like marketing, sales, and offering management to function as a holistic team. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Bank Innovation

JANUARY 30, 2020

Melissa Stevens, chief digital officer and head of digital and design at Fifth Third Bank, will attend and speak at Bank Innovation Ignite event on March 2-3 in Seattle. She will share insights and perspectives on digital customer experience in a dynamic one-on-one fireside chat at the conference.

Innovation 221

Innovation Seattle Conference Customer Experience 221

FICO

FEBRUARY 26, 2021

Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business. Here are 4 of my top suggestions for creating the 360-degree view of customers and using it for a timeless digital customer experience.

Customer Experience 52

Customer Experience Data Resources Mobile 52

Bank Innovation

DECEMBER 19, 2019

Rebecca Wooters, chief customer experience officer at Citibank, will deliver the fireside chat at Bank Innovation Ignite 2020 this coming March. The event will take place from March 2 to 3 at the Grand Hyatt Seattle. You can request an invitation to attend here.

Innovation 221

Innovation Seattle Customer Experience 221

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. This premier industry event will feature virtual booths, […]. 9 and 10 online.

Innovation 64

Innovation Strategy Industry Online 64

PYMNTS

JUNE 9, 2016

’s Gamer Network and its flagship event, the EGX gaming convention. Their obsessive focus on customer experience fits perfectly with our attendees’ discerning taste. However, this wave of in-person event retail isn’t limited to the eCommerce brands that can easily extend themselves into the physical world.

Retail 100

Retail Resources Online Data 100

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

Conference 221

Conference Strategy Innovation Industry 221

ATM Marketplace

AUGUST 13, 2020

Winners of the ICXA Elevate Awards, which recognize outstanding achievement in interactive customer experience, are typically recognized during the annual ICX Summit. But due to the pandemic, this year’s awards ceremony will be held virtually on September 22.

Customer Experience 62

Customer Experience 62

Payments Source

DECEMBER 21, 2020

The pandemic has forced Bank of America, Chase, PCSB and other banks to find new ways to maintain connections with their customers and communities.

America 116

America Community Customer Experience Branding 116

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

JULY 29, 2020

Once the Azure AD application has been set up and configured, we create a subscription that provides events for new email messages using the Microsoft Graph REST API. . If the incoming email is a first message in a conversation with the customer, a new Programmable Chat channel and task is created to be handled by an agent.

Video 348

Video Customer Experience Resources Management 348

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

AUGUST 9, 2020

It’s merely a lull, a period of maintenance before the next symptoms or life events trigger the journey to resume. What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing.

Customer Experience 322

Customer Experience Retail System Google 322

Perficient

FEBRUARY 9, 2021

Forrester Research found that last year “first-time trials of new digital experiences are highest among Gen Zers and Millennials, often by factors ranging from 1.6x (online events, “buy online, pick-up in store”) to 2.7x (online banking).” Nor are your competitors taking their foot off the digital gas.

Meeting 309

Meeting Customer Experience Millennials Branding 309

ATM Marketplace

FEBRUARY 23, 2016

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Customer Experience 48

Customer Experience Retail Technology 48

Perficient

OCTOBER 14, 2020

The solution passes customer information between Flex and ServiceNow, immediately providing the agent the relevant context behind a customer’s call and increasing efficiency. The agent is alerted by way of a screen-pop event displaying the customer’s information as well as the associated ticket. .

Video 519

Video Tools Innovation Trends 519

South State Correspondent

OCTOBER 26, 2023

Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common. JP Morgan took over the centrally located Delmonico’s steakhouse for the entire event, which must have been a seven-figure investment.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result? The result?

Policies 195

Policies Training Customer Experience Examples 195

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure.

Meeting 309

Meeting Customer Experience Branding Leadership 309