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Data – The Lifeblood of Intelligence Automation

Perficient

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491
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Addressing the Need for Personalization in the Financial Services Industry

Perficient

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294
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Generative AI – 7 Lessons That Tate Taught Us

South State Correspondent

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195
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The top lending & credit risk blogs of the year

Abrigo

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221
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It’s a Program, Not a Project: Designing Websites for Accessibility

Perficient

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. An inaccessible website will often prevent these Americans from being able to interact with your site, leading to user frustration, drop-off, and potential revenue loss. Accessibility Belongs in the Design Phase.

UX 531
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Finance Teams Surmount The Barriers To Custom Automation

PYMNTS

In an effort to lower the barriers for businesses to develop their own tools, some technology companies are turning toward low-code and no-code interfaces that offer the building blocks and user experience necessary for firms to create solutions that fit their needs and seamlessly integrate with existing infrastructure.

Data 175
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Channel Strategy for Corporate Banking: Is Your Bank Paying Enough Attention?

Celent Banking

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100