Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 He said the firm’s dispute management system is basically deployed across all major credit card and alternative payment ecosystems, but that navigating network rules remains a complex task for retailers who face growing chargeback issues.

Retail 142

Retail Management Customer Experience Capital 142

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. No more file/share renaming the documents to the appropriate customer, etc. Automated workflows.

Lending 195

Lending System Customer Experience Case Study 195

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Cisco

DECEMBER 14, 2020

55% can only go without a mobile device for up to 4 hours before they find it difficult to manage tasks in their everyday life. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

Abrigo

NOVEMBER 17, 2023

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience. Stop the loan-request runaround. Use a digital loan request.

Lending 221

Lending Software System Taxes 221

Perficient

JUNE 1, 2023

Use Cases Writer is the most customizable generative AI platform for banking, asset and wealth management, and insurance companies with implementation at many large financial service organizations including Charles Schwab, Vanguard, Intuit, and many more. Perficient can help deliver solutions to transform your organization.

Compliance 251

Compliance Industry Regulation Data 251

Perficient

OCTOBER 29, 2020

That’s why you need a solution that helps the sales team manage the sales process and close the deal faster. CPQ is a technical platform that you can use to manage products and simplify the sales process. Also, during any manual sales process, you need to consider a lot of things, such as: Selling products depending on customers.

Management 247

Management Industry Customer Experience Examples 247

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Tate ingests currently approved documents and provides natural language answers to our employees. In these sessions, you can dream.

US 195

US Training Examples Data 195

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

FEBRUARY 29, 2024

Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Can the decision process be fully digital, even if the documentation process must be fulfilled manually?

Management 52

Management social media Customer Experience Strategy 52

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

MARCH 3, 2023

Once the business outcomes and pain points have been documented and prioritized and technology has been assessed, Perficient recommends that the next step be to determine what the inventory visibility capability should be. In this blog, we thought to offer the recommended next steps in the supply chain visibility journey. Who/What/When?

blockchain 275

blockchain Management Regulation Resources 275

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 221

Examples Fraud Resources Risk Management 221

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey? Developers.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

FEBRUARY 12, 2021

Completing HR paperwork before Day 1 will give the employees an opportunity to collect all the necessary documents and they won’t face the pressure of time constraints. Create and share a sample agenda, which can include, a meeting with Hiring Manager and the immediate team familiar with one another. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. How can FIs overcome retail lending challenges?

Lending 195

Lending System Community Retail 195

PYMNTS

AUGUST 13, 2019

Australia and New Zealand-based ASB Bank has acquired a stake in a New Zealand startup developing a blockchain-powered trade management solution. While financial details of the acquisition were not disclosed, ASB Bank Executive General Manager of Corporate Banking Nigel Annett said the bank would take a “significant” stake in TradeWindow.

blockchain 134

blockchain Customer Experience Security Management 134

Perficient

AUGUST 9, 2020

What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing. The primary purpose in crafting the journey map is to better understand – and ultimately improve – the customer journey.

Customer Experience 322

Customer Experience Retail System Google 322

PYMNTS

NOVEMBER 10, 2020

George Throckmorton , Nacha's managing director and executive director of Afinis API Standards, said the company is "excited" to have Phixius finally go live. Phixius' technology is said to help boost fraud protection, automate manual processes and deliver better customer experiences.

Security 181

Security Fraud Customer Experience blockchain 181

PYMNTS

APRIL 20, 2020

It means less paper, decreased handling of physical documents, and fewer manual interventions.”. Basware AP Pro is very user-friendly; users can modify the layout according to the task at hand, making it very efficient,” said Maija Westerlund of DB Schenker Oy, one of the AP Pro pilot customers. “It

Software 181

Software Customer Experience Payments Company 181

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I Engaging Leadership Inspires Collaboration and Teamwork.

Technology 441

Technology Austin Leadership US 441

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

OCTOBER 19, 2020

CheckAlt , which provides lockbox and treasury management services, is now working with Florida's Citizens Bank & Trust to provide the aforementioned services, a press release says. The strategy is to help Citizens Bank & Trust expand its market reach and keep serving corporate customers, the release says.

Tampa 169

Tampa Florida Customer Experience Regional 169

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. Use customer relationship managers to elevate relationship banking. Create a more personalized customer experience and manage your relationships more efficiently.

Community 273

Community Lending Management Innovation 273

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Jump-Start Digital Transformation with Change Management. Credit Risk Management. Learn More. Asset/Liability.

How To 195

How To Lending Software Survey 195

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243

Lending Survey Data System 243

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Identifying and documenting accessibility requirements prior to development hand-off will significantly reduce the number of accessibility errors on a live page. Accessibility Belongs in the Design Phase.

UX 531

UX Guidelines Compliance Study 531