The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

OCTOBER 23, 2020

The CU attributed this spike to the growing number of users who are choosing to bank from home to avoid the risk of contagion, illustrating a nationwide trend that has seen consumers make the leap to digital and mobile channels to stay safe. Deep Dive: Why Improving Mobile Banking Offerings Is A Must For Credit Unions.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 36

Digital Banking Analytics Banking Trends Analysis 36

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

Accenture

APRIL 4, 2017

However, this year’s Accenture Technology Vision for Banking report suggests that banks still have a chance to protect their business before the heavy rains arrive. As human interactions become rarer in banking, the importance of each one going well increases. The ancient Chinese were innovators. Read the report.

Technology 157

Technology Trends Survey Customer Experience 157

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. The past year has rocked the financial industry, with online banking growing more popular than ever and brick-and-mortar branches falling by the wayside. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

The Financial Brand

OCTOBER 12, 2020

Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency. The post 4 Pandemic Tech Trends That Will Permanently Alter Banking appeared first on The Financial Brand.

Trends 43

Trends Innovation Tools Branding 43

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

FEBRUARY 6, 2022

To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms. The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 36

Trends Banking Trends Analysis Branding 36

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. On a demographic level, Gen X and baby boomer customers still tap into physical channels.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Irrelevant, Ill-Suited Info.

Study 196

Study social media Millennials Retail 196

PYMNTS

JANUARY 28, 2020

It’s not that banks don’t want to go more digital and mobile, he said. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Expectations for digital services aren’t being shaped by our industry,” Owens told PYMNTS.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 10, 2020

Bank's work with Zelle, the release says, is “part of the company’s broader strategy to enhance the customer experience with digital capabilities that are intuitive and easy to use, fast and secure.”. Gift card sales are up this year, PYMNTS writes, with the pandemic's push to online shopping driving the trend.

US 161

US Cards Customer Experience Trends 161

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 36

Banking Trends Analysis Digital Banking Trends 36

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Our thought leaders and subject matter experts are ready to share the latest trends and advancements shaking up their industries. What constitutes a next-generation bank branch and how can one be implemented? Find a full list of industry sessions and register now.

Customer Experience 71

Customer Experience Retail Operations Security 71

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

APRIL 20, 2017

s challenger bank landscape is spreading since regulators have welcomed new competition into the retail banking space. Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Sometimes this is a mix.”.

Compliance 110

Compliance Innovation social media Lending 110

ZootBlog

APRIL 6, 2016

Most recently he founded Zenbanx, a mobile banking account that lets customers save, send and spend in multiple currencies. I guess you could say he knows a little something about banking innovation. How do banks break away from their legacy systems and deliver these customer experiences?

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

Banking 2020

JANUARY 26, 2015

Articles via Mobile Payments Today, Banking Exchange, The Financial Brand, American Banker and Bank Innovation. Omnichannel banking: A consumer-first, not bank-first, experience: The days of bank branches being the only way consumers could access their financial information are long gone.

Customer Experience 40

Customer Experience Innovation Digital Banking Mobile 40

Banking 2020

JANUARY 25, 2016

Fiercely competitive design and engineering fields can leave banks struggling to hire the front- and back-end talent they need to build advanced websites and apps. Banks can also have a tendency to get stuck in their ways, prompting a complacent approach to technology and an ignorance of new trends in software framework.

Tools 40

Tools Digital Banking Software Trends 40

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 42

social media Banking Trends Analysis Digital Banking 42

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

The Financial Brand

JANUARY 6, 2019

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

Banking Trends 33

Banking Trends Trends Retail Branding 33

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Accenture

APRIL 26, 2017

It gives me a great ringside seat on the latest innovations in this space and the digital trends that will transform every area of banking in the next few years. Whatever the course of action, all the initiatives we see have one primary objective: providing an easier and more convenient customer experience.

Exercises 150

Exercises Trends Strategy Mobile 150

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

PYMNTS

MAY 28, 2020

True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. Failing to understand how products fit into the larger services scope could be a mistake for FIs, especially if the focus on the customer experience is lost in the mix. I want that experience to be consistent.”.

ATM 130

ATM Video Mobile Digital Banking 130

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132