PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

NCR

MARCH 22, 2017

They believe that technology can – and should – enhance their personal relationships with their bank. And if their local bank branch doesn’t offer the right technology to bolster those relationships, millennials will find another bank that does. And most importantly, more satisfied customers. The result?

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

FEBRUARY 4, 2019

The firms said in a statement at the time that end users would benefit from a “highly complementary combination” that offers a range of payments and financial services spanning integrated payments, account processing and digital banking, as well as the Clover POS system, among other offerings.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Scaling Up in a Post-Pandemic World.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Accenture

APRIL 4, 2017

For example, banks can now use embedded AI solutions and Robotic Process Automation to personalize and elevate the interactions between customers and employees, rather than having the humans be governed by the machines. As human interactions become rarer in banking, the importance of each one going well increases.

Technology 157

Technology Trends Survey Customer Experience 157

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9). The first reason is the rising worry over cybersecurity.

Online 100

Online Meeting Survey Analysis 100

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader. 2: Talent Shortage. and a shocking 1.3%

Resources 146

Resources Leadership Technology Management 146

Banking 2020

FEBRUARY 6, 2015

Meeting customers anywhere with omnichannel banking: There are more convenient, better ways to bank and consumers are quickly becoming aware of it. This means that Americans are continuing to adopt digital banking and are looking to their financial institutions to provide quality, convenient ways for doing so.

Innovation 40

Innovation Mobile Digital Banking Customer Experience 40

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. After all, ready or not, demand comes for faster payments, for easier onboarding, for digital wallets and security, above all else. The study found the portion of FIs that completed innovations early in 2018 stood at 26.7

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Irrelevant, Ill-Suited Info.

Study 196

Study social media Millennials Retail 196

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space.

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

SEPTEMBER 6, 2016

Jenkins sees two worlds — banks and payments — that both need to come together to address cybersecurity. Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

NCR

SEPTEMBER 27, 2017

In the recent ath Power Consumer Digital Banking Study , which surveyed some 3,000 retail banking customers, the majority (62 percent) of those who were current mobile banking users identified loyalty programs as an advanced feature that would interest them. Image credit: iStock/Rostislav_Sedlacek.

Mobile 90

Mobile Online Survey Customer Experience 90

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

MARCH 3, 2020

This enables banks to reduce their overhead by decreasing their real estate costs, and customers can use these tools to quickly and efficiently access in-branch services, even if they have to travel farther to do so. Other digital-first banks are leaning heavily on ATMs to reduce their overall footprints.

ATM 151

ATM Fraud Study Regional 151

NCR

MARCH 13, 2017

Discussion abounds about what great consumer experience is, with much of the attention given to ‘Branch Transformation differentiation’ Within this, innovative, digitally-based technology delivered via amazing interfaces with visual excitement is seen as a must.

Customer Experience 74

Customer Experience Tools Examples Survey 74

FICO

MARCH 30, 2023

Cost is a big reason why – the less folks get cash from ATMs, the more costly it is per transaction to serve customers. This is simply the natural evolution as people rely more and more on digital banking using their device of choice. Fortunately, my bank has been increasingly proactive about educating me about scams.

Fraud 52

Fraud ATM South Carolina Management 52

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

NOVEMBER 28, 2016

Accenture’s 2016 North America Consumer Digital Payments Survey revealed that 66 percent of consumers characterize their relationship with their primary financial institution as purely transactional.

Mobile 100

Mobile Study Payments America 100

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. With digitalization and AI, many processes can now be fully automated for the first time, without manual steps.

Analytics 52

Analytics Strategy Operations Google 52

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. We’re about to launch our loan automation, which will be our 2023 project. Colleen Morrison.

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. A Scalable, Flexible Platform Following its launch, Trust received feedback from customers on how it could refine its offering.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

The Financial Brand

JANUARY 29, 2017

Powered by chatbots, conversational commerce (Voice-First Banking) allows organizations to interact with customers over digital and messaging platforms, providing answers to questions, advice and offers in real-time.

Survey 12

Survey Customer Experience Innovation Strategies Analytics 12

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. As consumers’ needs are changing, they don’t want to have to figure out multiple channels and platforms. “I

ATM 155

ATM Mobile Digital Banking Online 155

PYMNTS

MAY 7, 2020

The role application programming interfaces (APIs) play in allowing financial institutions (FIs) and FinTechs to cooperate on banking products without worrying about interoperability between systems is crucial. It is thus no wonder that 78 percent of banks are already leveraging APIs to do so.

Examples 151

Examples social media Fintech Study 151

FICO

JANUARY 19, 2018

Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. And the origins of that shift are pretty easy to identity: having had a taste of the convenience of the digital revolution in other industries, consumers demanded it of their banks as well.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

DECEMBER 19, 2022

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. She was a trailblazer and an early innovator in analytics.

Community 216

Community Fintech Industry Innovation 216

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. The instant availability of financial transaction and account data unlocks fintech innovation and improves security.

San Francisco 12

San Francisco Video Fintech Data 12