PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. It doesn’t matter where you are banking, if you have a problem you want to be able to reach out at any time and get that problem solved,” Jack Lynch, chief risk officer at PSCU , told PYMNTS in a recent discussion.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. On a demographic level, Gen X and baby boomer customers still tap into physical channels.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

NCR

MARCH 22, 2017

And while digital services like mobile apps and online payments are a must, banks also need to rethink the most traditional elements of their business: visits to a brick-and-mortar bank branch. As the first true digital natives, millennials don’t separate their online and offline lives. The result?

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

NCR

DECEMBER 6, 2017

In today’s ultra-competitive environment, it’s important for financial institutions to have a clear and comprehensive digital banking strategy. Therefore, partnering with expert technology partners will undoubtedly play a key role in shaping the future of the digital banking ecosystem. Delivering visible results.

Digital Banking 72

Digital Banking Idaho Mobile Customer Experience 72

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Mobile Customers Need Mobile Infrastructure.

Mobile 174

Mobile Digital Banking System Innovation 174

Accenture

JUNE 17, 2019

That’s the route that a mid-sized regional US bank took. The bank built an integrated, omni-channel platform to run across both its retail and corporate banking businesses and deliver an innovative and distinctive digital bank experience to its more than 500,000 customers who represented more than 850,000 accounts.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2015, I predicted it would be the year banks took back banking. Mobile is gaining momentum and providing greater access to the interior of banks. Getting back to our roots.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. The total number of banks in the U.S. declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. Online furniture startup Tudecora is taking clerk-less commerce into its store in Madrid, Spain.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. About the Tracker.

Fraud 196

Fraud Digital Banking Delaware Tools 196

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical. Assets: $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader. Enterprise Resource Manager.

Resources 139

Resources Leadership Technology Management 139

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JANUARY 28, 2020

It’s not that banks don’t want to go more digital and mobile, he said. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Traditional financial institutions are not exactly known for their agility,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

AUGUST 12, 2020

.” Funding Circle reportedly considered wielding open banking in years past — and today, it’s looking at the legislation again, and evaluating how it might be able to elevate its credit assessment workflows. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

DECEMBER 10, 2020

Bank's work with Zelle, the release says, is “part of the company’s broader strategy to enhance the customer experience with digital capabilities that are intuitive and easy to use, fast and secure.”. Gift card sales are up this year, PYMNTS writes, with the pandemic's push to online shopping driving the trend.

US 161

US Cards Customer Experience Trends 161

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

OCTOBER 22, 2018

. “SMBs are tech-savvy, [often with] a higher uptake of online and mobile services than most consumers, and yet many experience technical difficulties regularly,” Healy noted. ” Despite technical difficulties and rising competition, large banks have something the newcomers don’t. .”

Fintech 155

Fintech Maine Survey Regulation 155

NCR

JULY 19, 2016

While some of this is a reflection of macroeconomic issues, the primary – and growing – threat to banks and credit unions is related to the digital age we’re living in. Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

APRIL 22, 2020

FIs should thus consider which details they are using during this process, as access to valid and current data is critical, and its impact on authentication and customer satisfaction has grown as more users start asking for digital banking services over in-person ones. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

MAY 28, 2020

True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. Failing to understand how products fit into the larger services scope could be a mistake for FIs, especially if the focus on the customer experience is lost in the mix. I want that experience to be consistent.”.

ATM 130

ATM Video Mobile Digital Banking 130

Bank Innovation

OCTOBER 9, 2019

For Northwestern Mutual, digitization imperatives have forced it to think more like a tech company. In particular, the path to developing more online tools included the acquisition of digital financial planning company LearnVest in 2015 for $250 million. It’s achieved this by way of internal reorganization and acquisition.

Tools 150

Tools Online Company Customer Experience 150

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Learn more about IBM banking solutions. In striving to do more, RoboChat was born.

Leadership 87

Leadership Case Study Innovation Online 87

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Banking 2020

JANUARY 25, 2016

Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.

Tools 40

Tools Digital Banking Software Trends 40

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Learn more about IBM banking solutions. In striving to do more, RoboChat was born.

Leadership 79

Leadership Case Study Innovation Online 79