FICO

JANUARY 11, 2022

Respect the data. Be fascinated by your customers, not your technology. Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Perficient

MAY 21, 2021

Grow Better is a web app where users can log data and photos to document every step of their plant’s growth. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file. Bright Paths Project: Grow Better.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

SEPTEMBER 29, 2020

On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She ignores the first one, but responds to later emails and schedules online. She books an appointment online. As data security risks increase, so do opportunities to earn consumer trust.

social media 294

social media System Retail Online 294

FICO

FEBRUARY 1, 2021

At the risk of stating the obvious, we can likely all agree that the pandemic has significantly accelerated the adoption of online and mobile banking. Conversely, the channels that lenders use less often, email, text messaging, and chat are the most favored by customers today and yield the best results. . Look at the Data.

UX 68

UX Analytics Resources Data 68

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Celent Banking

MAY 5, 2017

In late 2014, a systems upgrade lead to a number of glitches , including bill payment going down, online banking being inaccessible, and the safe-to-spend feature showing incorrect balances. Traditional financial institutions have long known that trust is an asset, whether it’s trust to keep money safe or trust to keep data secure.

UX 125

UX Technology Groups US 125

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. Some of the data we have there is actually just crazy. Yes, it’s great to be here. We do that in a lot of ways.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

DECEMBER 20, 2019

It was the original data junkie. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Data Award – Goes to Wings Financial Credit Union for its great approach to building an internal Strategic Insights and Member Analytics group. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

BankNXT

APRIL 13, 2016

Luis Rodriguez provides useful tips for banks looking to go authentically digital with their mobile banking strategy. Four ways for banks to stay competitive in mobile banking on BankNXT.

Mobile 40

Mobile Strategy Customer Experience UX 40

PYMNTS

JANUARY 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing since the first moment there was a digital space in which to market.

User Experience 100

User Experience UX Data Marketing 100

CB Insights

OCTOBER 10, 2017

In each instance, we tore apart the UX and UI of each tool, looked at their growth and revenue numbers, pored through interviews with founders and early employees, researched their public reception, talked to employees, and did our own math. On a monthly basis, Ahrefs data shows that Credit Karma drives 5M visits worth a total of $10.9M

Tools 78

Tools Millennials US Maine 78