PYMNTS

MARCH 20, 2020

Open banking’s impact on small- to medium-sized businesses (SMBs) continues to proliferate as traditional financial institutions (FIs) embrace the opportunity to unlock data for third-party platforms. ’s experience is quickly influencing the way SMB lenders approach open banking in other markets like the U.S. .’s

Lending 233

Lending Data User Experience Fraud 233

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. Everyone is going mobile and data changes frequently.

User Experience 60

User Experience Mobile Data Las Vegas 60

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. This is mainly due to the fact that existing individual cloud-provided tools are not integrated and create data silos.

Customer Experience 99

Customer Experience Innovation Policies Security 99

Perficient

FEBRUARY 18, 2021

Better data quality due to reduced integrations: . Integrations for foundational data (organization, location, and job function), requisition templates, position/job details, new hires, are no longer needed. This reduces the number of costly data errors that may arise throughout the recruiting, hiring and onboarding processes.

Data 497

Data User Experience Tools Mobile 497

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 150

Data Customer Experience Analytics Case Study 150

Perficient

NOVEMBER 17, 2020

This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. By digitizing business operations, your business will see improved customer experience, even when customer demand is up, and increased profits while keeping customer loyalty.

User Experience 294

User Experience Customer Experience Operations Software 294

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Perficient

JANUARY 25, 2023

Three prominent areas where there is a strong desire to optimize: Data. Institutions are seeking to clean up their data pools to enable the cultivation of insights that lead to actionable change. User experience. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Applications.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Perficient

AUGUST 18, 2022

In addition to being able to offer investment advice, a good financial advisor can offer personalized budgeting, debt management, and saving strategies to help clients achieve their financial goals. Fees are usually calculated based on how much money an advisor manages for a client, ranging from.25%

Millennials 473

Millennials Management Tools Strategy 473

NCR

JANUARY 17, 2018

Until recently, use of real-time analytics and big data has been used primarily in areas such as fraud detection, using advanced algorithms to assess a transaction in fractions of a second and determine whether action is required before it is approved. The post Taking banking real-time – what does it mean for customer experience?

Customer Experience 71

Customer Experience Analytics social media User Experience 71

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Perficient

SEPTEMBER 9, 2020

Although your business has fulfilled that personal engagement with the consumer and your internal teams have insight into the quoting process, where does that leave the customer? It is our experience that getting the voice of the customer information is a critical area to invest in and best served by working with a partner.

Resources 340

Resources System Marketing Strategies Strategy 340

PYMNTS

OCTOBER 19, 2018

How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective. Travel is the ultimate experience. All that experience generates much insight.

Management 155

Management User Experience Data Conference 155

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else.

Customer Experience 40

Customer Experience User Experience Branding Company 40

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

FICO

SEPTEMBER 29, 2022

Delivering Trust for Risk-Aware Telcos - Using Data and Analytics. Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Pre-Emptive Risk-Aware Product Offers Informed By The Most Accurate Data Sets.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Insights on Business

FEBRUARY 5, 2019

Forrester Research, one of America’s preeminent market research organizations, has named IBM as one of the “most significant” and also as one of the “eight providers that matter most” for 2019 in sales performance management (SPM). Enable seamless data integration and deep insights using AI and advanced analytics.

Management 79

Management Analytics UX Data 79

PYMNTS

JULY 22, 2020

.” As the government gears up for another possible round of stimulus disbursements, McFarland discussed the FinServ community’s chance to consider how to best manage multiple, and sometimes contradictory, priorities in digitizing and accelerating the disbursements process. Striking The Balance Through Data. ”

User Experience 141

User Experience Security Technology Data 141

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

PYMNTS

JULY 1, 2020

That’s increasingly true as the pandemic exposes weaknesses in core banking systems, particularly an inability to parse decisioning data for greater customer-centricity. “AI For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 14, 2021

In an effort to lower the barriers for businesses to develop their own tools, some technology companies are turning toward low-code and no-code interfaces that offer the building blocks and user experience necessary for firms to create solutions that fit their needs and seamlessly integrate with existing infrastructure.

Data 175

Data Analytics User Experience Technology 175

PYMNTS

DECEMBER 29, 2020

Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said. Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

Insights on Business

FEBRUARY 27, 2019

Forrester Research, one of America’s preeminent market research organizations, has included IBM as one of the “most significant” and also as one of the “eight providers that matter most” in its 2019 evaluation of sales performance management (SPM) solutions. Enable seamless data integration and deep insights using AI and advanced analytics.

Management 79

Management Analytics UX Data 79

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s called headless commerce. Technicalities aside, here’s how it works.

Retail 208

Retail User Experience Study UX 208

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release.

Innovation 128

Innovation Compliance User Experience Cards 128