Why The Customer Experience Is A Program, Not A Project
PYMNTS
SEPTEMBER 17, 2020
Call it the transformation of CX, shorthand for the customer experience. It’s not enough that the CX be secure — though that’s critically important, of course.
Creating The Right Customer Experiences
PYMNTS
JULY 2, 2019
And, of course, the rules can change rapidly, and what does and doesn’t make a good experience shifts accordingly. With so many options and changes, the challenge lies not in building a good customer experience, but in building a bunch of them. percent: Share of budget that FIs dedicated to innovation in Q4 2018. .
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Trending Sources
Oracle: What’s Old Is New Again For B2B Customer Experience
PYMNTS
AUGUST 6, 2019
Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX
Use This Framework for Better Bank Innovation
South State Correspondent
JUNE 22, 2022
Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.
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Perficient’s Banking & Insurance Client Executive Featured in Nuxeo’s New Podcast
Perficient
JUNE 24, 2020
He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.
Peter Kulik Innovation Award: How Auriga’s WWS is innovative
Bobsguide
JUNE 3, 2022
Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?
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Build Winning Customer Experiences Without Tanking Efficiency
FICO
JUNE 27, 2022
Build Winning Customer Experiences Without Tanking Efficiency. Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. For example, according to the PWS global research report, “ Experience is everything: Here’s how to get it right,”. by Bill Waid.
Mastercard Talks Securing Innovation, And Innovating Security
PYMNTS
MARCH 23, 2018
In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.
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3 Fundamentals Every Digital Strategy (Still) Needs
Perficient
SEPTEMBER 10, 2020
Becoming digital is the best way to keep pace with changing market realities and customer expectations. Of course with great power comes great responsibility — so you’d better spend wisely. This collective yearning should be no surprise, of course, with COVID laying bare so many of our vulnerabilities.
Visa’s Former Innovation Chief, Jim McCarthy, To Begin Position As President At i2c
PYMNTS
MARCH 2, 2020
There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. Some players are innovating, but most seem unable to bridge the gap. So is the reliability and scale of its operations.
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The Retail Innovation Race Pits Products Vs. Services
PYMNTS
JULY 11, 2019
Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Service merchants are very much focused on their profession and giving great customer service — that’s difficult to do online.”. Innovation Role. Beyond that, 84.7
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How Pharmacies Are Driving Retail Innovation
PYMNTS
DECEMBER 11, 2019
The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.
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Embracing Change & Other Insurance Trends We’re Forecasting for 2023
Perficient
FEBRUARY 22, 2023
All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Research has shown that number for some to be around 98%.
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Retail Innovation Has Changed — Can SMBs Keep Up?
PYMNTS
NOVEMBER 9, 2018
percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I
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As QSRs Embrace Digital, PepsiCo Ups Its Innovation Game
PYMNTS
MAY 23, 2019
When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.
Innovation 148
148 
EMV’s Delay Has Been The Convenience Store’s Innovation Gain
PYMNTS
OCTOBER 1, 2019
No matter what happens with the deadline (one can expect bigger operators to generally meet it, while a good number of mom-and-pop operations will not, he said), the new date provides fresh opportunity for convenience stores and gas stations to become better at customer experience and engagement. LISNR Offering.
Innovation 167
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How A Retail Incubator Could Produce The Next Big Innovation
PYMNTS
JUNE 12, 2019
The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.
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Evolving Traditional Technologies Toward CX
Perficient
OCTOBER 13, 2020
Contact Centers are, of course, a traditional aspect of companies and historically where and how those companies seek to interact with their customers. As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount.
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Visa Ups Innovation Ante With US FinTech Fast Track Launch
PYMNTS
JULY 31, 2019
As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships. Whole Ecosystem.
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How Banks Can Tap Trust As Their Foundation For Innovation
PYMNTS
MARCH 26, 2020
That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.
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Business Models Drive Integrated Payments Innovation
PYMNTS
MARCH 24, 2020
To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem. Determining a company’s main motivation is especially important since the lines between payments monetization and customer experience continue to blur.
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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?
Perficient
FEBRUARY 24, 2021
In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.
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Solve This Problem with Your Strategic Horizon
South State Correspondent
MARCH 14, 2024
Bank management should, of course, strive to increase cash flow as soon as possible. However, this, of course, is a balancing act, and not making a long-term investment is likely to be the riskiest move a bank can make. Increasing loans by 7%, providing a better customer experience or growing deposits is far from strategic.
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FICO World 23: Unleashing the Power of FICO Platform
FICO
MAY 17, 2023
FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.
An opportunity to break down innovation barriers?
BankInovation
MAY 5, 2020
Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.
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Banks Say FinTech Innovation, Not Regulation, Is Now Their Fiercest Market Pressure
PYMNTS
JANUARY 18, 2018
According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Banks, of course, cannot ignore the FinTech threat. Optimism Up. Competitive Disruption.
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Why Simple (Innovation) Sells
PYMNTS
SEPTEMBER 28, 2016
Rudolf Booker , CEO and founder of Payvision , joined PYMNTS for the latest segment in the Commander in Chief series to explain why sparking innovation in payments may mean looking outside the payments industry itself to bring about real and lasting change. PYMNTS: Define your company’s approach to innovation. RB: Just do it!
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For Vocalink: Infrastructure, Innovation And Agility
PYMNTS
JANUARY 24, 2018
Vocalink, of course, provides and operates the central payments processing infrastructures that power the U.K. Now as a part of Mastercard, the combined business is the first global network to be able to support both bank account and card-based payments, offering more choice to its customers.
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NEW STUDY: What Innovative Restaurants Are Doing Right Now
PYMNTS
APRIL 25, 2018
The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?
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111 ClassPass CEO: How Digital Platforms Have Innovated Health, Fitness
PYMNTS
OCTOBER 4, 2019
New ClassPass users tend to shop around for classes, programs and fitness experiences that suit them, then stick with what works. It’s kind of like a food delivery experience,” he said. One can count on more innovation and attempts at disruption in this space well into the 2020s.
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It’s A Wrap: Innovation Project 2016 Recap
PYMNTS
MARCH 18, 2016
” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?
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Red Hat: Open-Source Software Poised To Play A Bigger Payments Role
PYMNTS
DECEMBER 26, 2019
One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Security, of course, will be a big focus and challenge for the further growth and popularity of open-source software in the payments realm, Swami said. Security Concerns.
Software 132
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Innovating New Direct Paths To Customers For DTC Startups
PYMNTS
MAY 16, 2019
Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.
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158 Retail Pulse: True Food Drives Menu Innovation, LVMH Agrees To Buy Tiffany & Co
PYMNTS
NOVEMBER 27, 2019
Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. When I first dined at True Food Kitchen, I was so impressed with the team’s passion for healthy eating and, of course, the delicious food, that I knew I wanted to be part of the company’s future.”
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Innovation in Financial Services – An Industry View
Insights on Business
JANUARY 18, 2017
I recently participated in an industry roundtable sponsored by IBM and run by “The Banker” to look at the state of innovation in financial services. Paul Taylor, CEO of Thought Machine, a Blockchain innovator in Core Banking. Francisco Lorca, Managing Director of Startupbootcamp FinTech, a London-based financial innovation accelerator.
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eBay Takes Control Of Its Payments Destiny
PYMNTS
JANUARY 31, 2018
In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The long-tailed nature of the project signals a step up in investment, of course.
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149 New NACHA Rule Could Catch Payment Processors, Merchants, FIs Off-Guard
PYMNTS
MAY 10, 2019
Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. Quick and secure ID and account validation , of course, is all the rage in digital payments and commerce. Quick, Secure Validation.
Payments 178
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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps
Perficient
MAY 21, 2021
While she completed the prep course in Python coding from Bright Paths, she was never exposed to computers apart from emails. After attending the Bright Paths Prep course and building a Myers-Briggs test with Python, she made the move to software engineering and is excited for what the future brings.
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Deep Dive: How Digital Trends Have Defined CUs' Moves In 2020, And How They Will Continue To Do So
PYMNTS
DECEMBER 30, 2020
Digital transformation is emerging as the backbone for CUs providing the innovations their members seek, and implementing new technologies is becoming ever more critical to credit unions’ bottom lines. CUs had big plans to boost their digital innovations when 2020 began. The Drive Toward Digital.
Trends 137
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Cisco Financial Services welcomes imimobile
Cisco
MAY 5, 2021
Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.
Brian Bell Navigates the Evolving Insurance Space to Provide Maximum Client Value Across Industries
Perficient
NOVEMBER 21, 2023
Many of my conversations and learnings from this year’s ITC event involve agent systems and ecosystems, embedded insurance, and – of course, the hot, new topic for 2023 – generative AI. Personalized Experiences Across the Ecosystem We are looking at a lot of different technologies and platforms to help enable personalization.
Industry 221
221 How payments innovation could transform the retail industry
NCR
AUGUST 10, 2017
This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? The post How payments innovation could transform the retail industry appeared first on Banking.com.
Industry 75
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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog
Perficient
MARCH 8, 2023
The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. As part of the initiative, Goldman Sachs developed a free online business education program available to women globally.
B2B Payments Deep Dive Shows Paper Checks Have An Expiration Date
PYMNTS
NOVEMBER 3, 2020
Those questions could be posed to any number of events – the pandemic, of course, which has brought those same queries to all aspects of life, from the economy to the election…. Moving Toward A Better Customer Experience . In the end, we’ll be puzzling the answers to the big questions that loomed in 2020: What just happened?
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