William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. Think Quicken Loans® on steroids but for small business lending. www.miradortech.com.

Conference 40

Conference Innovation Lending Customer Experience 40

Abrigo

OCTOBER 20, 2020

virtual conference, to learn from industry thought leaders, peer institutions, and other experts. There is a demand coming from our customer base to make things easier, less cumbersome, and faster. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice.

Industry 221

Industry Conference Meeting Maine 221

Bank Innovation

JANUARY 17, 2020

In this episode, editors discuss the following news developments: The overlap of retail with financial services, and reflections on the National Retail Federation annual conference in New York; Visa’s acquisition of Plaid and what it means […].

Retail 243

Retail New York Video Conference 243

Abrigo

MAY 5, 2022

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. Lending & Credit Risk. Lending & Credit Risk. They look at how the shifts impact the industry and consumers, with a heavy focus on the economy. keep me informed.

Community 195

Community Lending Maine Resources 195

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Key themes emerging from AOBA can help guide industry leaders’ strategic discussions. on a Sunday morning?

Arizona 145

Arizona Kansas City Industry Phoenix 145

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Well, the world’s predicament has certainly changed since then — but the need for Build has not.

Innovation 98

Innovation Conference Community Operations 98

Perficient

MAY 28, 2020

BONUS: Attend Conferences, like we did at PegaWorld 2019. Frequently in Pega implementations we may be required to lend a helping hand in another area, or expand our experience with the product team to ensure implementation is successful.” — Lindsay Denton , Project Manager, Healthcare. Udy Sharma , Director.

Leadership 467

Leadership Groups DC Management 467

Celent Banking

APRIL 28, 2017

Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers. Other technologies that didn’t make the headlines but were present include Analytics , Biometrics , and Lending / Mortgages.

San Jose 125

San Jose Customer Experience Technology Analytics 125

PYMNTS

JANUARY 17, 2018

These sorts of management tools aren’t included in most digital banking experiences today, said Riddle, but the utility of such a skill would seem to be self-evident — and it may be that financial institutions realize this and start to incorporate similar skills, Riddle predicted. It has already leveraged “voice of the member” techniques.

Digital Banking 108

Digital Banking Conference Video Management 108

South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

FICO

JUNE 14, 2023

Banks will be leveraging AI/ML and automation to deliver proactive, always-on personalized customer experiences and interactions that can be followed up with action. Darryl is a frequent speaker at industry events including FICO World and CSRSA conferences.

Analytics 52

Analytics Strategy Survey Technology 52

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Rex Johnson, Baxter Credit Union founder and former CEO – Rex was a legend in the credit union industry who will always be remembered as the “Yoda” of lending.

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

NOVEMBER 9, 2015

Maybe it is appropriate that this conference is in Vegas, since it’s a city based on one sole premise – moving money from your pocket to a casino’s pocket (a business model that appeared to be successfully applied to a large chunk of the attendees in the wee hours). Lots of talk about innovation and customer experience.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Gonzobanker

JULY 7, 2015

In recent years, the trade press and industry conferences have buzzed with admiration for digital darlings such as Simple, Moven, GoBank and BankMobile. Niche players Everbank and CIT use Internet deposits as cheap funding for commercial finance and lending activities. What’s Next? How strategic is your technology spending ?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Gonzobanker

SEPTEMBER 20, 2016

If you’ve ever attended a Finovate conference (now in its 10 th year of existence), you know that it’s truly a firehose of information, an assault on one’s ability to comprehend and process anything, as 70 companies present their spiels in seven-minute spots. In the context of the conference, security/authentication technology demos poorly.

Conference 60

Conference Cards Analytics Technology 60

FICO

JUNE 22, 2022

Organizations across the globe now have a timely opportunity to drive ahead with digital transformation initiatives, get to grips with emerging digital trends, reinvent themselves by bringing together the best of human and artificial intelligence to create and deliver superb customer experience and significant value for their clients.

Trends 52

Trends Data Customer Experience Analytics 52

South State Correspondent

OCTOBER 28, 2022

While we have the technology to solve all of the above and more, there was a realization at both conferences that we are still decades away from developing a workable ecosystem and creating widespread adoption. While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences).

Conference 195

Conference Technology Las Vegas Trends 195

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. The adjustments to a virtual conference were quite disappointing for me personally this year. You can watch this three-part series now.

Marketing 12

Marketing Conference Minneapolis Analytics 12

William Mills

MAY 11, 2016

Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Peer lending meets machine learning, with LendingRobot. The algorithm automates the process of identifying, and investing in, the best peer-to-peer lending opportunities.

Video 40

Video Lending social media Analytics 40

Fintech Labs Insights

DECEMBER 1, 2015

. “Equifax has extensive experience of the P2P sector,” said Zopa CEO Jaidev Janardana. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.” More than 50,000 active lenders.

San Francisco 12

San Francisco social media Lending New York 12

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Technology sets up future lending success. Independent Banker Survey. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service.

San Jose 40

San Jose Customer Experience Mobile social media 40

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Business lending and corporate cards. Most recently, Stripe has launched a Corporate Card and a Lending product geared towards small businesses.

Online 98

Online Company Retail Payments 98

FICO

NOVEMBER 12, 2019

Alex: So here’s something, recently overheard at a banking conference, that I found interesting. An executive who owns P&L for a consumer lending product line at a large bank was asked about first-party fraud and he compared the problem to a black hole.

Fraud 40

Fraud Resources Industry Groups 40

William Mills

MAY 11, 2016

BLEND stands for better lending. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Peer lending meets machine learning, with LendingRobot. LendingRobot connects to Lending Club and other existing peer lending platforms.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. at Kony’s Accelerate conference.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

SEPTEMBER 9, 2016

When you want to know about what is going on with, let’s say, online lending, or Bitcoin, or Samsung Pay, or cloud computing, is your vendor bringing the information to you about latest developments? not just once a year at the conference during the chicken lunch). Who talks about and shares the “great” customer experience?

System 60

System US Management Technology 60

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

William Mills

JULY 19, 2018

While many of the industry’s premier conferences have come and gone, there are still many more to look forward to for the rest of 2018. However, some of the smaller, more intimate events may have more of an impact on your bottom line than the big, national conferences that are already on your radar. 5-7 in San Diego. 14-17 in D.C.

Conference 42

Conference San Diego Dallas San Francisco 42

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. International lending platform – Create opportunities for Investors. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

NOVEMBER 14, 2016

This year’s annual Money2020 conference brought more than 10,000 FinTech executives, bankers and innovators to Las Vegas for five days of meetings, demos and panels. It’s All About the Customer Experience. The third topic dominating conversations was the customer experience. So what did you hear at Money2020?

Fintech 40

Fintech Las Vegas blockchain Conference 40

Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

Boston 186

Boston Big Data Fintech Conference 186

CB Insights

DECEMBER 7, 2017

Banks have receded from mortgage lending for a host of reasons, principally because the cost of complying with strict regulation from the Consumer Financial Protection Bureau on loan qualification and capital requirements has made the business more expensive. In 2011, just two of the top 10 biggest lenders were non-bank lenders.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

NOVEMBER 6, 2018

At its I/O conference in May, Google outlined a future capability for the Assistant: a voice system, dubbed Duplex, that can mimic natural speech patterns to carry out phone calls on a user’s behalf. Beauty is no exception. Instagram has become the beauty industry’s bread and butter. Apple’s ARKit supports makeup try-on use cases.

Google 72

Google Apple Industry Branding 72