Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. They are tech savvy, mobile and social.

Marketing 156

Marketing social media Millennials Customer Experience 156

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). When onboarding a new customer, there are a few techniques to combine the best customer experience with meeting regulatory expectations which can be used in tandem.

Customer Experience 178

Customer Experience Online Millennials social media 178

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions. The […].

Customer Experience 210

Customer Experience Technology social media Compliance 210

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions. The […].

Customer Experience 210

Customer Experience Technology social media Compliance 210

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. I think when customers are ready to change their banking relationship, they head our way because of the work we do in the community.”. Illustration by Ahoy There.

Community 139

Community Community Bank social media Security 139

PYMNTS

APRIL 20, 2017

“The challenger banking industry is one of the most fascinating examples of digital empowerment within financial services, thanks to its pace of innovation and the heavy focus on technology-driven customer centricity,” Mohan wrote. This digital approach also enables challenger banks to make new uses out of customer data.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing. “In

Data 100

Data Customer Experience social media Fraud 100

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

PYMNTS

FEBRUARY 7, 2018

One of the most dramatic ways is in the area of compliance and liability: If a machine makes the wrong call, who’s to blame? But in some instances, the benefits of AI may outweigh the risks, especially in areas like accounts receivable, and especially when the technology can address the long-lasting frustration of late invoice payments.

social media 107

social media Customer Experience Payments Tools 107

PYMNTS

FEBRUARY 8, 2018

Things have come far enough [technologically] that carriers can offer a payment portal online, which is something that many of them do today.”. It is now social media that cements the carrier/insured relationship. The initial focus of digitizing payments may move to the customer experience side of the equation.

Taxes 101

Taxes Payments social media Policies 101

FICO

DECEMBER 5, 2022

But these can introduce friction into customer experiences in different ways, like forcing users to navigate out of an app to copy and paste a passcode sent by text message. To solve the problem, FIs must design and support experiences with the least number of “touches” that still offer strong protection against fraud.

Survey 52

Survey Fraud Digital Banking social media 52

Insights on Business

DECEMBER 14, 2016

Further, as banks are cutting costs, increased demands for security and regulatory compliance are adding them back almost as quickly. Using technology – especially hybrid cloud technology – to ruthlessly simplify and standardize while driving continuous innovation.

social media 70

social media United States Operations Regulation 70

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 194

Fintech Community Regional Technology 194

NCR

MAY 22, 2017

But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Enhancing the customer experience. Fighting fraud. But careful considerations will need to be made about the ethics of this.

Big Data 85

Big Data Data social media Fraud 85

William Mills

APRIL 27, 2017

With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. They invested in new technology and are promoting the heck out of it. Ana, CEO is speaking. “20 12:15 pm Capsilon.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

FICO

DECEMBER 20, 2022

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. What scammers see here is a big patchwork of payment options that offer a way to take money directly from consumers, and that change popularity with the social media tides.

Fraud 52

Fraud Payments South Carolina Compliance 52

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Get social.

San Francisco 79

San Francisco blockchain Conference Video 79

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

SEPTEMBER 9, 2016

From their web site: Based in San Francisco, MarketX was founded by a group of experienced professionals from finance, legal, and technology backgrounds. Addresses compliance, fraud experience and customer experience analytics. Working for the past 6 years with many banks to design their online experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

Banks are not experts in IT, so now they can leverage plug-and-play technology functionality. Corezoid is advocating for a “process focused” view of bank technology, by use of APIs. Going to speak about technology can be better used in the card world. This is a very sophisticated fraud detection technology! ^SR.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10

PYMNTS

MAY 7, 2020

Monitoring API performance is just as vital as deploying the technology in the first place. A lack of API monitoring protocols can result in funds wasted on solutions that do not work as intended or deliver what was promised to customers or users. These outages can be catastrophic if they come without warning.

Examples 151

Examples social media Fintech Study 151

William Mills

SEPTEMBER 7, 2016

Demo: 5 Use cases centering around an Advisor (Andrew) who met with customer who opened a new account. Andrew just needs to review the account and forward on to compliance for their review. Andrew can snooze until Compliance has done their work so his workspace is not cluttered. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

DECEMBER 14, 2018

Using technology, Uber as a platform is taking up payments, marketing and connecting to that driver’s next gig as their job.”. There is a lot of technology and risk challenges that need to get built on the merchant side. The bigger point, he noted, is that seamless commerce isn’t just about the moment of checkout.

social media 132

social media Retail Data Comparison 132

PYMNTS

JUNE 29, 2017

Freed from the shackles of paying for film (and with countless opportunities to display our lives on mobile social media platforms), people worldwide will take 1.2 They have focused on enhancing the customer experience, and adding payments is an extension of that strategy. million Americans and is powered by smartphones.

Apple 150

Apple Mobile Innovation social media 150

FICO

MAY 19, 2021

Student credential fraud often starts with criminal gangs advertising in student unions and social media and, in some cases, by infiltrating WhatsApp groups with friendly offers of quick cash. Whether your company is a bank, telco or a debt collection agency, it’s a challenge to balance crime prevention with customer experience.

Fraud 52

Fraud Groups Analytics Compliance 52

FICO

MAY 19, 2021

Student credential fraud often starts with criminal gangs advertising in student unions and social media and, in some cases, by infiltrating WhatsApp groups with friendly offers of quick cash. Whether your company is a bank, telco or a debt collection agency, it’s a challenge to balance crime prevention with customer experience.

Fraud 52

Fraud Groups Analytics Compliance 52

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

PYMNTS

MAY 6, 2016

FedEx CrossBorder , the recently rebranded BONGO business unit, is all about helping merchants make the most of the cross-border opportunity – and to enable payment for goods purchased while staying on the right side of fraud, risk, tax, and regulatory and legal compliance. How FedEx CrossBorder Works.

Fraud 100

Fraud Taxes Online social media 100