Perficient

JUNE 1, 2023

As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. We understand the complexities of the industry and are here to make the process of integrating Generative AI as seamless as possible.

Compliance 251

Compliance Industry Regulation Data 251

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Andy Collins, Fraud Prevention Industry Insights/Industry Relations Executive, Wells Fargo and Company, Inc.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

DECEMBER 1, 2022

Across industries, so much of marketing effectively comes down to timing — appealing to the right person, at the right place, at the right time. However, wealth management firms must walk a fine line between granting their advisors more marketing freedom and ensuring all marketing and outreach meet regulatory standards.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Perficient

OCTOBER 5, 2023

LanguageLine managed translations. They aimed to merge financial and healthcare services sites for a seamless customer experience. Strict industry regulations posed a challenge. The results: a dynamic website, cost-effective personalization, and swift page creation with tailored experiences.

User Experience 221

User Experience Regional America Tools 221

Insights on Business

OCTOBER 3, 2018

Advances in artificial intelligence (AI), blockchain, and cybersecurity are poised to transform the financial services industries. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information.

Industry 155

Industry Innovation blockchain Compliance 155

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. So it’s important for industry to support them aligned with the obligations they face under the Bank Secrecy Act,” he said. Can you really know your customer if you don’t know their location?” Complex Compliance.

Fraud 270

Fraud Compliance cryptocurrency Security 270

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JULY 19, 2017

Today’s corporate travel and expense management market is all about consolidation and collaboration. This trend reached a new peak with news that K1 Investment Management is investing $125 million to combine Certify, Nexonia, ExpenseWatch and Tallie under one roof.

Industry 108

Industry Policies Management User Experience 108

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. But as Southwest’s scheduling system crisis over the holidays showed banking and all other industries, technology shortcomings create enormous costs in the short-term and in the future.

Technology 195

Technology Lending Community Software 195

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

Perficient

JULY 10, 2023

But, as one of the most regulated and notoriously untrusted industries, the financial services industry is among the most vulnerable to being impacted by negative digital media, driving up its vulnerability to reputational risk. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

APRIL 8, 2020

The company said Trading Grid is currently the sole cloud platform for B2B and A2A integration provided as a management service. One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

NOVEMBER 7, 2019

Back-office technology is paramount in supporting an elevated consumer experience, but this industry struggles with additional, industry-specific back-office challenges, as Matt Danna, co-founder and CEO of Boulevard , recently told PYMNTS. Inventory management is another component of supporting the customer experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. The challenge is thus not figuring out if mobile disbursements are possible, but how they can be made, given insurers’ legal and compliance issues.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

MARCH 20, 2020

The drafted policy also calls for a new regulator to provide oversight and enforce compliance. Airbnb, despite having plenty of cash, has been open to listening to investors as the coronavirus pandemic unfolds worldwide and hits the travel and hospitality industries especially hard.

Data 140

Data Payments America Fraud 140

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. The digital movement is affecting all industries, especially banking. Biometrics. EMV Transition. Cloud Computing.

Industry 63

Industry Trends Customer Experience blockchain 63

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. To make it easy, Omnistudio provides document generation capabilities, tailored to meet the unique requirements of different Industries. What is Industries Document Generation? What is Industries Document Generation? How to generate documents?

Industry 346

Industry Data Management Meeting 346

PYMNTS

APRIL 13, 2017

But the company also knew that in order to provide the best security and best customer experience simultaneously, it would need to exceed the Payment Card Industry (PCI) Security Standards Council standards.

Meeting 101

Meeting Compliance Security System 101

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Independent Banker

FEBRUARY 28, 2022

Often, the challenge for community banks is finding the right customers, addressing the right need and implementing the right set of digital solutions to attract customers. This is where a performance-based marketing partnership can help to drive growth and customer engagement.

Community Bank 148

Community Bank Community Innovation Tools 148

PYMNTS

FEBRUARY 20, 2019

“With the support of Goldman Sachs , QED and Camber Creek, Rabbet will further its mission to bring frictionless transactions to the construction industry,” Rabbet CEO and Co-Founder Will Mitchell said in the press release. Through its platform, Rabbet aims to bring efficiency, accuracy, and visibility to the construction finance industry.

Fintech 134

Fintech Austin Texas Software 134

PYMNTS

OCTOBER 8, 2019

In light of the widespread lack of preparedness across the European Economic Area (EEA), Mari Anne Bayliss, director of EMEA solutions management and strategy at CyberSource , felt it was not surprising that — as of the Sept. Across the EEA right now, said Bayliss, a majority of industry players agree on the need for a transition period.

Compliance 156

Compliance Security Industry Regulation 156

PYMNTS

JULY 15, 2019

Human resources management firm ThinkHR is strengthening its payroll footprint with a merger announced Friday (July 12). through their network of partners in the payroll, insurance, professional employer organization, and human capital management arenas. Together, the firms service a combined 350,000 employers in the U.S.

Resources 100

Resources Software Training Capital 100

PYMNTS

MARCH 17, 2020

This is where open source technology has typically come to the rescue, in particular containerization and container orchestration technology based on the Kubernetes ecosystem, which allows FSI players to secure, manage and scale horizontally their payment processing functions across different computing environments.

Innovation 228

Innovation Payments System Security 228

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Perficient

JANUARY 25, 2023

Interested in discussing how you can ensure your financial institution is up-to-date with industry trends? Contact one of our financial services experts today.

Banking Trends 474

Banking Trends Trends United States FDIC 474

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. The assistant helps categorize and sort customer inquiries before they reach a human agent. How Delta is Leveraging Apple, AI For A Better Customer Service Experience.

Fraud 166

Fraud Apple Customer Experience Mobile 166

PYMNTS

SEPTEMBER 25, 2019

“Card-linking is the optimal choice for any user journey that relies upon real-time payment information, location accuracy and frictionless customer experience,” he said. This includes loyalty , digital receipts, PFM/expense management and “online-to-offline attribution,” Fidel Co-founder and CEO Subrata Dev told the news outlet.

Cards 124

Cards Customer Experience Compliance Payments 124

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

Insights on Business

NOVEMBER 19, 2018

According to Stanford professor Andrew Ng , AI is the “new electricity,” already generating billions in value as it transforms industries such as IT, health care — and now financial services. Adoption is already happening across the finance industry. The State of AI in Banking. Thinking Outside the Box.

Compliance 177

Compliance Regional blockchain Technology 177

Cisco

APRIL 26, 2022

They now oversee subsidiaries that leverage their finance and data analytics competencies to build ecosystems for a variety of non-financial industries like healthcare and real estate. The financial services industry is looking to the promise of artificial intelligence (AI) and the elastic scalability of the cloud. What Lies Ahead.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

MAY 22, 2020

From competitors to collaborators, the FinTech boom introduced a field of opportunity for traditional financial institutions to team up with an industry newcomer to become more agile and modern with their own product offerings. They, too, experience tough challenges.”. Financing Burdens.

Fintech 261

Fintech Lending Tools Risk Management 261