PYMNTS

NOVEMBER 24, 2017

In the retail world, one pachyderm has been learning to dance in all manner of ways, displaying the chops to tango, watusi and foxtrot as situations demand. The bottom line can tell a lot about margins and strategy — namely, whether they’re working. Small, but smart : Dollar Tree shows smaller can be better in retail.

Retail 128

Retail Mobile Strategy Digital Strategies 128

PYMNTS

OCTOBER 7, 2019

Walmart-owned men’s retailer Bonobos laid off staff on Monday (Oct. 7) in the light of continued losses by its parent company. The Wall Street Journal is reporting that a few dozen are being laid off in the company, which has about 600 employees. In 2017, the retail giant bought ModCloth and Moosejaw, and outdoor retail company.

Online 100

Online Retail Digital Strategies Branding 100

PYMNTS

JANUARY 20, 2020

Future Group , the Indian conglomerate headquartered in Mumbai, is downsizing its eCommerce division Retail 3.0 The layoffs affected sales, product development, marketing and ground operations and took place over the last few months, two sources said. By 2018 the company had 500-600 employees developing digital assets for Retail 3.0.

Groups 101

Groups Retail Digital Strategies Analysis 101

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Only 14% of banks are in the execution phase of their digital strategy… BDO. Operational Excellence is also vital to reduce and simplify on-prem devices, and reduce energy required to operate customer IT facilities.

Branch Design 146

Branch Design Branch Strategies ATM Digital Strategies 146

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

PYMNTS

DECEMBER 8, 2020

At a time when the pandemic has seen a massive shift toward digital commerce, the Mexican arm of Walmart – the world’s largest retailer – is looking to leverage the river of remittances that its customers receive from the United States, and to keep more of that cash in-store. Pushing Digital. That’s higher than the 8.59

United States 174

United States America Guidelines Digital Strategies 174

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

APRIL 2, 2019

In a blog post, Tom Ward, senior vice president of digital operations at Walmart, said the retailer is building platforms with partners including Google to help customers shop via voice. Ward said that during the next few weeks the service will be available to more customers. He is reportedly heading to Pinterest.

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

NOVEMBER 30, 2020

Steinmetz sees fast settlement of payments as a game-changer, even if companies don’t really need the money right away. Even when companies have plenty of cash in the bank, Steinmetz said, rapid settlement is about “peace of mind and the comfort of knowing” that funds have arrived. Don’t Put Too Much Faith In Credit. Or consider Sears.

Fintech 211

Fintech Innovation Analytics Seattle 211

PYMNTS

MAY 25, 2017

USA Technologies (USAT), a payment technology provider of cashless and mobile transactions in self-serve retail , announced Wednesday (May 24) a strategic agreement with Five Star Food Service, a full-service vending, micromarkets, office refreshment services and corporate dining company, to expand their partnership.

Technology 101

Technology Digital Strategies Leadership Retail 101

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. The company is also enhancing the mobile device workers use on the floor.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. The new operation will cater to Russia and the surrounding countries of the Commonwealth of Independent States (CIS). It’s estimated to be worth about $2 billion.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

JANUARY 21, 2020

The company intends to make a “hybrid” ghost kitchen out of an old Chick-fil-A that will offer items such as garlic crab fries and grouper sandwiches. The new law would require most retail outlets to accept physical currency. Diners will place orders via third-party online food delivery platforms, phone or the restaurant’s website.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 The restaurant company reported sales of $1.23

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JANUARY 7, 2019

But customers don’t have to pay at the kiosks, as the company allows diners to place their orders on the devices and then pay with cash at the counter. The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

FEBRUARY 28, 2019

Chinese eCommerce company JD.com and luxury fashion platform Farfetch are expanding on a previous partnership to bring a “Premier Luxury Gateway to China,” according to a release by the companies. Jon Liao, chief strategy officer of JD.com, said the partnership is fortuitous for both companies.

Branding 123

Branding Digital Strategies Strategy Operations 123

PYMNTS

JUNE 15, 2020

“For digital, this whole disruptive period with corona is an inflection point from which there’s no turning back,” Mike Jackson, chairman and CEO of No. car retailer AutoNation , told investors during the chain’s recent earnings call. You need first-class digital capability.

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

PYMNTS

OCTOBER 11, 2019

Amazon spokesperson Jay Carney was the latest in Amazon’s upper ranks to once again dispute the idea that Amazon is an all-controlling monolith slowly but surely taking over all of retail. At a tech conference this week, Carney said Amazon accounts for a scant 4 percent of retail in the U.S. and less than 1 percent globally.

Leadership 100

Leadership Apple Branding Retail 100

Cisco

OCTOBER 19, 2020

Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services. As companies accelerate towards a digitized and automated future, digital transformation is no longer an option, it’s a necessity.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JUNE 15, 2020

There is an out-and-out frenzy to capitalize on the pandemic-fueled digital shift that gave consumers few options for accessing products and services over the last twelve weeks. And you better do it right now, they add, since digital shifts wait for no one. And incumbent, for some, means any business that existed before March of 2020.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. The company said on Tuesday (Dec.

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

DECEMBER 22, 2020

Steph So, who joined the company as head of digital experience just three months before the pandemic began, said Shake Shack , like most QSRs, has been fast-tracking technology this year to respond swiftly to customers’ new needs.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

DECEMBER 18, 2019

These are just some of the ways that these companies, among others, are allowing consumers to order their favorite menu items from burgers to coffee with the help of mobile technology: The number of McDonald’s restaurants offering delivery is 23,000. And the company is growing its delivery efforts.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4

Online 101

Online US Payments Mobile 101

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. We had just begun to really start talking about the digital space then,” he recalls.

Innovation 70

Innovation Community Bank social media Community 70

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

APRIL 14, 2017

From an ACH networks standpoint, noted Estep, innovation may be “skinny,” but operations are ubiquitous, connecting all the bank accounts in the United States. Innovation that rides on top of the rails can come from originators and receivers and software companies as well, said Estep.

Payments 105

Payments United States Innovation System 105

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

OCTOBER 14, 2020

The pandemic has brought a surge in eCommerce wine orders, which has been both advantageous and challenging for wine suppliers and retailers. Zac Brandenberg , CEO of Wine Insider’s parent company DRINKS , told PYMNTS that the business usually runs on a fairly seasonal cadence. This is not normal for the beverage alcohol business.

Retail 141

Retail Case Study Apple Exercises 141

PYMNTS

DECEMBER 5, 2019

And Uber CEO Dara Khosrowshahi said the ride-hailing firm could potentially offer courier services for retail companies in the future. Expedia CEO Mark Okerstrom and CFO Alan Pickerill have resigned after a conflict regarding the strategy of the company. Chief Strategy Officer Eric Hart will serve as acting CFO.

Cards 131

Cards New York City Payments New York 131

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And for those of you who don’t know me, I’ve been involved in digital marketing for over 20 years. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

FICO

JULY 11, 2022

There are dynamic shifts occurring in terms of how customers prefer to communicate with the companies that they do business with, especially when it involves debt collection. Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions.

Strategy 52

Strategy Analytics Operations Digital Strategies 52